User Guide
SWDT163171-163171-0403091105-001
Contents
Voice dialing
105
115
177
189
221
253
269
Page
BlackBerry basics
No application opens when I press a Convenience key
Create a link for a PIN
Expand a folder
Collapse a folder
Shortcuts
Phone shortcuts
Message shortcuts
A message
Move around a message list
Typing shortcuts
A message list
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
On a web
Navigate a web
Maps shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Switch calls
Make a call when the device is locked
Volume
Emergency calls
Voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Set playback options for voice dialing
Voice mail
Speed dial
Conference calls
Change the contact assigned to a speed dial key
Make a conference call
Create a phone number link for a conference call
Caller ID
Disconnect a contact from a conference call
Leave a conference call
Add a caller ID picture for a contact
Call logs
Delete the caller ID picture for a contact
About call logs
View call logs in a message list
Call waiting
Change call log notes
Forward a call log
Delete call log notes
Call forwarding
Turn on call waiting
About call forwarding
Prerequisites Call forwarding
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Click New Number
Change the call blocking password
Call blocking
About call blocking
Prerequisites Call blocking
Fixed dialing
About fixed dialing
Prerequisites Fixed dialing
Turn on fixed dialing
Set the default country code and area code
Smart dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
TTY support
Set options for dialing extensions
About TTY support
Prerequisites TTY support
Multiple phone numbers
Phone options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Click Options or General Options
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
Cannot make calls using a voice command
My phone number appears as Unknown in the phone
Cannot check my voice mail
Cannot join a call
Voice dialing
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set the voice dialing language
Improve voice recognition of numbers
Voice dialing troubleshooting
Set playback options for voice dialing
Adapt digit dialing to improve voice recognition of numbers
Email messages
Email message basics
Open a message
Send an email message
Save a draft of a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Forward a message
Delete a message
Delete multiple messages
Mark a message as opened or unopened
Email message folders
Sent messages
Hide sent messages
Click Email Settings
Stop a message from sending
Create an email message filter
Email message filters
About email message filters
Change an email message filter
Email message filter options
Turn on an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Click Firewall
Reset a blocked message counter
Message options
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Set an out-of-office reply
Click Default Services Change the Messaging Cmime field
Add a signature
Click General Settings
Message list options
Delete the disclaimer from an email message
View more of the subject line for messages
Use one message list or multiple message lists
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Some email message folders appear dimmed
Email message filters are not working correctly
Page
PIN messages
PIN message basics
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Try performing the following actions
Page
Page
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
Cell broadcasting
About cell broadcasting
Prerequisites Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Click Cell Broadcast
Click Set Nickname
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
Set the Network to Send Over field
About multiple message lists
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
Cannot turn on cell broadcasting
Page
MMS messages
MMS message basics
Click Attach Picture or Attach Audio
Create a slide show in an MMS message
Record and send a voice note
Click Forward or Forward As
Forward an MMS message
Click Send as MMS
Attach a contact or appointment to an MMS message
MMS message attachments
Attach a media file to an MMS message
Save a picture from an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Hide the new or unopened message indicator
Block MMS messages
Message shortcuts
Message troubleshooting
Cannot attach a file to an MMS message
Page
Typing
Typing basics
Cancel a text selection
Set the default currency symbol
Highlight a line of text
Highlight text character by character
Typing input methods
Set the trackball sensitivity
Turn off trackball sounds
Use shortcut keys on the Home screen
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Set the typing input language
Spelling checker
Change options for checking spelling
Add a word to the custom dictionary
Click Custom Dictionary
Word list
Delete a custom word list item
Delete all custom word list items
Stop adding items to the custom word list automatically
Click Clear Custom Wordlist
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
107
108
Attachments
Attachment basics
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Set the Wireless Synchronization field to Yes
About synchronization conflicts
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
119
120
Browser
Browser basics
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Move through a web page line by line
Links, pictures, and web page addresses
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
Zoom in to or out from a picture
Web page requests
Change the picture quality in the browser
Load pictures on a web
About saving web pages and web page requests
Bookmarks
Forward a bookmark
Delete a bookmark
Add a bookmark folder
File a bookmark
Web feeds
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
Browser options
Set the default browser view
Set the web content type that the browser accepts
Set the number of times animated graphics repeat
Set the home
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
Browser security
About TLS
About Wtls
Manage browser security
Add a trusted content server
Wtls options
Browser push
About browser push
Turn on browser push
Browser push options
IP Hosts
Browser troubleshooting
No browser is available on my device
Cannot set up automatic synchronization for bookmarks
138
Applications
Add an application
View properties for an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Send a media file using Bluetooth technology
Media
Media file management
About transferring media files
Receive a media file using Bluetooth technology
Forward a media file
Change the amount of memory available for media files
View properties for a media file
Songs, ring tones, and videos
Switch applications during a song
Search for a song, ring tone, or video
Delete a song, ring tone, or video
Rename a song, ring tone, or video
View a picture
Pictures
Download a ring tone
Add a picture folder
Save a picture
Sort pictures
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Pan a picture
Media card options
About media cards
Remove a media card safely
Set options for removing a media card safely
Turn on mass storage mode manually
Turn off the mass storage mode prompt
About media card encryption
Encrypt the files on a media card
Turn off media card support
Turn off mass storage mode support
Format a media card
My device does not recognize my media card
Media troubleshooting
Cannot open media files
Maps
Locations
Directions
Map basics
Tracking
View status information at the top of a map
Clear the map cache
Prerequisites Tracking your movement on a map
Keep backlighting on when you track your movement
Track your movement
View north at the top of a map
Hide the tracking information at the bottom of a map
Map troubleshooting
Diagonal lines appear on a map
158
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Click Copy All To Address Book
Contact list options
Sort contacts or tasks
Set display options for contacts
Prevent duplicate names in your address book
Contact troubleshooting
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Meetings
Calendar options
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Set how long your device stores calendar entries
Set the Show Free Time in Agenda View field to No
Set the Keep Appointments field
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
176
Tasks
Task basics
Create a task
Change a task
Hide completed tasks
Forward a task or memo
Delete a task
Click Hide Completed
179
Task list options
181
182
Memos
Memo basics
Create a memo
Change a memo
Delete a memo
Memo list options
186
Alarm
About the alarm
Turn on the alarm
Silence the alarm
188
Convert a measurement
Calculator
Use the calculator
190
Bluetooth technology
Bluetooth technology basics
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
Make your BlackBerry device discoverable
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
195
196
Date and time troubleshooting
Click Update Time
Date and time
Set the date and time
198
Notification profiles
Notification basics
Prevent notification during calls
Delete a notification profile
Set the same ring tone for all notification profiles
LED notification
Silence your device
View a list of saved ring tones
LED notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Add Name Change Name Delete Name
My device is vibrating more times than expected
Notification profile troubleshooting
Delete a notification profile exception
205
206
Turn on invitation passwords
BlackBerry Messenger
Contacts
Respond to an invitation
Turn off invitation forwarding options
View a contacts information
Rename a contact
Add a group
Conversations
Move a contact to a group
Rename a group
Delete a group
Open a conversation
Add an emoticon
Send a file to a contact
Ping a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Available Unavailable
Display and keyboard
Backlighting
Display options
Set the display font
About organizing applications
Add an application folder
Keyboard options
Move an application icon
Hide an application icon
Delete an application folder
Turn on standby mode
Assign an application to a Convenience key
Display troubleshooting
Themes
218
Language
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
Set the Use Input Method Shortcut field to No
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
About the preferred wireless network list
Click My Preferred Network List
Click Add Network
Change the order of preferred wireless networks
Turn off data service
Switch wireless networks manually
Verify the status of network connections and services
Wi-Fi connection settings
About connecting to a Wi-Fi network
Wi-Fi profile security options
About Wi-Fi profiles
Connect to a Wi-Fi network
Prevent your device from connecting to a Wi-Fi network
Change the order of Wi-Fi profiles
Switch Wi-Fi networks manually
Advanced Wi-Fi connection settings
Delete a Wi-Fi profile
Install a root certificate on your computer
Change a Wi-Fi profile
Wi-Fi profile IP and DNS options
Allow inter-access point handover
Band type
Prompt before connection
UMA connection settings
Wireless network coverage troubleshooting
About connecting to a Wi-Fi network for UMA
Cannot connect to a wireless network
Cannot connect to a Wi-Fi network
Cannot synchronize a certificate
Power and battery
232
SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
Click Edit SIM Phone Number
Security
Security basics
Set a limit for device password attempts
About content protection
Set content protection strength
Encryption
Password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Change the password keeper password
Copy a password
Prevent password copying
Advanced security
Smart cards
VPN settings
Software tokens
Change the software token for a VPN profile
About software tokens
Change the PIN for a software token on your device
Security troubleshooting
Cannot unlock my device using my smart card
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
250
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Service books
About service books
Accept a service book
Delete a service book
254
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
256
257
258
259
260
261
Cannot open media files on my media card
263
264
265
266
Diagnostic reports
Click Delete or Delete All
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Abbreviation list
CAP lock
NUM lock
Triple DES
WAN
272
Legal notice
274
