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Blackberry 8820 manual Application troubleshooting, Cannot add applications

Models: 8820

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Application troubleshooting

I cannot add applications

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your device has enough memory to add the application.

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Page 142

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Blackberry 8820 manual Application troubleshooting, Cannot add applications

Contents

User Guide SWDT163171-163171-0403091105-001 Contents Voice dialing 105 115 177 189 221 253 269 Page BlackBerry basics Expand a folder No application opens when I press a Convenience keyCreate a link for a PIN Collapse a folderMessage shortcuts ShortcutsPhone shortcuts A messageA message list Typing shortcutsMove around a message list Search shortcuts Attachment shortcutsOn a web Browser shortcutsMedia shortcuts Navigate a webMaps shortcuts Calendar shortcutsPage Phone Phone basicsSwitch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is lockedVolume Emergency callsVoice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialingVoice mail Speed dialMake a conference call Conference callsChange the contact assigned to a speed dial key Create a phone number link for a conference callLeave a conference call Caller IDDisconnect a contact from a conference call Add a caller ID picture for a contactAbout call logs Call logsDelete the caller ID picture for a contact View call logs in a message listForward a call log Call waitingChange call log notes Delete call log notesAbout call forwarding Call forwardingTurn on call waiting Prerequisites Call forwardingDelete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Click New NumberAbout call blocking Change the call blocking passwordCall blocking Prerequisites Call blockingPrerequisites Fixed dialing Fixed dialingAbout fixed dialing Turn on fixed dialingChange a contact in your fixed dialing list Set the default country code and area codeSmart dialing Delete a contact from your fixed dialing listAbout TTY support TTY supportSet options for dialing extensions Prerequisites TTY supportMultiple phone numbers Phone optionsClick General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click Options or General OptionsClick Last Call or Total Calls Click Clear Timer Phone troubleshootingReset a call timer Cannot make or receive callsCannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone Cannot join a callVoice dialing Set the matching sensitivity level for voice commands Check the battery power level using a voice commandTurn off choice lists for voice commands Set the voice dialing languageSet playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Open a message Email messagesEmail message basics Send an email messageAttach a contact to a message Save a draft of a messageBlind carbon copy a contact Set the importance level for a messageDelete multiple messages Forward a messageDelete a message Mark a message as opened or unopenedEmail message folders Sent messagesStop a message from sending Click Email SettingsHide sent messages About email message filters Email message filtersCreate an email message filter Turn on an email message filter Email message filter optionsChange an email message filter Change the order of email message filters Forward email messages to your device when no filters applyDelete an email message filter Block incoming messages Email message forwardingStop forwarding email messages to your device Click FirewallCheck spelling automatically before sending email messages Reset a blocked message counterMessage options Request delivery or read confirmation for email messagesAdd a signature Click Default Services Change the Messaging Cmime fieldSet an out-of-office reply Delete the disclaimer from an email message Click General SettingsMessage list options View more of the subject line for messagesAbout multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmedEmail message filters are not working correctly Page About PIN messages PIN messagesPIN message basics Find your PINSet a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone numberAdd a contact to an SMS text message Click Add RecipientDelete the history from an SMS text message Click Remove HistoryPrerequisites Cell broadcasting Cell broadcastingAbout cell broadcasting Turn on cell broadcastingClick Cell Broadcast Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Set NicknameStore SMS text messages on your SIM card Turn off AutoText for SMS text messagesView more of the history in SMS text messages Request delivery notification for all SMS text messagesSet a wireless network type for sending SMS text messages Set the Network to Send Over fieldAbout multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messagesCannot turn on cell broadcasting Page MMS messages MMS message basicsRecord and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS messageClick Forward or Forward As Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Add a contact to your address book from an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Request delivery or read notification for an MMS messageStop receiving MMS messages when roaming View the size of an MMS message before sending itHide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message Page Typing Typing basicsHighlight a line of text Cancel a text selectionSet the default currency symbol Highlight text character by characterTurn off trackball sounds Typing input methodsSet the trackball sensitivity Use shortcut keys on the Home screenSwitch typing input methods Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Set the typing input languageAdd a word to the custom dictionary Spelling checkerChange options for checking spelling Click Custom DictionaryWord list Stop adding items to the custom word list automatically Delete a custom word list itemDelete all custom word list items Click Clear Custom WordlistCreate an AutoText entry AutoTextAbout AutoText Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot check spellingSearch for messages SearchAbout search Search criteriaDelete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject107 108 Attachments Attachment basicsDocument attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachmentsVCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Delete email messages over the wireless network Prerequisites Wireless email reconciliationReconcile email messages over the wireless network SynchronizationSet the Wireless Synchronization field to Yes Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network About synchronization conflictsAbout backing up and restoring device data Prerequisites Wireless data restorationManage data synchronization conflicts Delete all device dataSynchronization troubleshooting Click Purge Deleted Items119 120 Browser Browser basicsMove to a section of a long web page quickly Switch browser viewsView a thumbnail version of a web Move through a web page line by lineLinks, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a pictureLoad pictures on a web Web page requestsChange the picture quality in the browser About saving web pages and web page requestsBookmarks Add a bookmark folder Forward a bookmarkDelete a bookmark File a bookmarkWeb feeds Mark a web feed title as opened or unopened View web feed contentListen to web feed content Change a web feedBrowser options Set the number of times animated graphics repeat Set the default browser viewSet the web content type that the browser accepts Set the homeReceive a prompt before running a script Set the default browser configurationSet the character encoding for all web pages Receive a prompt before closing the browserAbout Wtls Browser securityAbout TLS Manage browser securityAdd a trusted content server Wtls optionsTurn on browser push Browser pushAbout browser push Browser push optionsNo browser is available on my device Browser troubleshootingIP Hosts Cannot set up automatic synchronization for bookmarks 138 View properties for an application ApplicationsAdd an application Delete a third-party applicationApplication troubleshooting Cannot add applicationsMedia file management Send a media file using Bluetooth technologyMedia About transferring media filesChange the amount of memory available for media files Receive a media file using Bluetooth technologyForward a media file View properties for a media fileSongs, ring tones, and videos Delete a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Rename a song, ring tone, or videoDownload a ring tone PicturesView a picture Sort pictures Add a picture folderSave a picture Rename a picture or picture folderDownload a Home screen background Delete a picture or picture folderMove a picture Use a picture as the Home screen backgroundView pictures in a list View pictures as a slide showChange the number of seconds between slides in a slide show Pan a pictureRemove a media card safely Media card optionsAbout media cards Set options for removing a media card safelyAbout media card encryption Turn on mass storage mode manuallyTurn off the mass storage mode prompt Encrypt the files on a media cardFormat a media card Turn off mass storage mode supportTurn off media card support Cannot open media files Media troubleshootingMy device does not recognize my media card Maps LocationsDirections Map basicsClear the map cache TrackingView status information at the top of a map Prerequisites Tracking your movement on a mapView north at the top of a map Keep backlighting on when you track your movementTrack your movement Hide the tracking information at the bottom of a mapMap troubleshooting Diagonal lines appear on a map158 Contacts Contact basicsAdd a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tonesCreate a mailing list Mailing listsAbout mailing lists Change a mailing listDelete a mailing list View a mailing listClick Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memoAddress lookup Load the SIM card phone book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM cardDelete a SIM card contact Copy contacts from your address book to your SIM cardChange a SIM card contact Click Copy All To Address BookSet display options for contacts Contact list optionsSort contacts or tasks Prevent duplicate names in your address bookContact troubleshooting Calendar Calendar basicsSchedule a meeting Recurrence fieldsMeetings Calendar options View tasks in the calendar Set the start and end time for daysSet a snooze time for reminders Set the first day of the weekSet the Show Free Time in Agenda View field to No Hide free time in Agenda viewSet how long your device stores calendar entries Set the Keep Appointments fieldCannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days 176 Create a task TasksTask basics Change a taskDelete a task Hide completed tasksForward a task or memo Click Hide Completed179 Task list options 181 182 Create a memo MemosMemo basics Change a memoDelete a memo Memo list options 186 Turn on the alarm AlarmAbout the alarm Silence the alarm188 Use the calculator CalculatorConvert a measurement 190 Bluetooth technology Bluetooth technology basicsDelete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kitRestrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Make your BlackBerry device discoverableCannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear195 196 Date and time Date and time troubleshootingClick Update Time Set the date and time198 Notification profiles Notification basicsSet the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls View a list of saved ring tones LED notificationSilence your device LED notificationCustom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notificationClick Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name Delete NameDelete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 205 206 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitationRename a contact Turn off invitation forwarding optionsView a contacts information Add a groupRename a group ConversationsMove a contact to a group Delete a groupSend a file to a contact Open a conversationAdd an emoticon Ping a contactAvailability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Display and keyboard BacklightingAbout organizing applications Display optionsSet the display font Add an application folderHide an application icon Keyboard optionsMove an application icon Delete an application folderTurn on standby mode Assign an application to a Convenience keyDisplay troubleshooting Themes218 Language Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts Set the Use Input Method Shortcut field to NoTurn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicatorsClick My Preferred Network List Turn on wireless coverage notificationAbout the preferred wireless network list Click Add NetworkChange the order of preferred wireless networks Turn off data serviceWi-Fi connection settings Switch wireless networks manuallyVerify the status of network connections and services About connecting to a Wi-Fi networkConnect to a Wi-Fi network About Wi-Fi profilesWi-Fi profile security options Switch Wi-Fi networks manually Change the order of Wi-Fi profilesPrevent your device from connecting to a Wi-Fi network Install a root certificate on your computer Advanced Wi-Fi connection settingsDelete a Wi-Fi profile Change a Wi-Fi profileBand type Wi-Fi profile IP and DNS optionsAllow inter-access point handover Prompt before connectionAbout connecting to a Wi-Fi network for UMA UMA connection settingsWireless network coverage troubleshooting Cannot connect to a wireless networkCannot connect to a Wi-Fi network Cannot synchronize a certificatePower and battery 232 Load the SIM card phone book SIM cardAbout the SIM card phone book Add a contact to your SIM cardDelete a SIM card contact Copy contacts from your address book to your SIM cardChange a SIM card contact Store SMS text messages on your SIM cardChange the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone numberClick Edit SIM Phone Number Security Security basicsSet content protection strength Set a limit for device password attemptsAbout content protection EncryptionPassword keeper View a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords Change a password in the password keeperCopy a password Delete a password from the password keeperChange the password keeper password Prevent password copyingAdvanced security Smart cards VPN settings About software tokens Software tokensChange the software token for a VPN profile Change the PIN for a software token on your deviceSecurity troubleshooting Cannot unlock my device using my smart cardThird-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applicationsConnection permissions for third-party applications Interaction permissions for third-party applicationsData permissions for third-party applications 250 BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoringSet the paddle speed Adjust the volumePlay BrickBreaker Submit a score to the BrickBreaker high score web siteAccept a service book Service booksAbout service books Delete a service book254 No application opens when I press a Convenience key TroubleshootingBlackBerry Basics troubleshooting Some features are not available on my device256 257 258 259 260 261 Cannot open media files on my media card 263 264 265 266 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Abbreviation list CAP lockNUM lock Triple DESWAN 272 Legal notice 274