Manuals / Blackberry / Cell Phone / Cell Phone

Blackberry 8820 manual 269

Models: 8820

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Typing troubleshooting	104
Attachment troubleshooting	114
Synchronization troubleshooting	118
Browser troubleshooting	136
Application troubleshooting	140
Media troubleshooting	152
Map troubleshooting	157
Contact troubleshooting	168
Calendar troubleshooting	175
Bluetooth technology troubleshooting	194
Date and time troubleshooting	197
Notification profile troubleshooting	204
Display troubleshooting	217
Language troubleshooting	220
Wireless network coverage troubleshooting	229
Security troubleshooting	246
Diagnostic reports	267
Abbreviation list	269
Legal notice	273

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Contents

User Guide SWDT163171-163171-0403091105-001 Contents Voice dialing 105 115 177 189 221 253 269 Page BlackBerry basics Collapse a folder No application opens when I press a Convenience keyCreate a link for a PIN Expand a folderA message ShortcutsPhone shortcuts Message shortcutsMove around a message list Typing shortcutsA message list Attachment shortcuts Search shortcutsNavigate a web Browser shortcutsMedia shortcuts On a webCalendar shortcuts Maps shortcutsPage Phone basics PhoneMake a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch callsEmergency calls VolumeVoice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice promptsSpeed dial Voice mailCreate a phone number link for a conference call Conference callsChange the contact assigned to a speed dial key Make a conference callAdd a caller ID picture for a contact Caller IDDisconnect a contact from a conference call Leave a conference callView call logs in a message list Call logsDelete the caller ID picture for a contact About call logsDelete call log notes Call waitingChange call log notes Forward a call logPrerequisites Call forwarding Call forwardingTurn on call waiting About call forwardingClick New Number Add a call forwarding phone numberChange a call forwarding phone number Delete a call forwarding phone numberPrerequisites Call blocking Change the call blocking passwordCall blocking About call blockingTurn on fixed dialing Fixed dialingAbout fixed dialing Prerequisites Fixed dialingDelete a contact from your fixed dialing list Set the default country code and area codeSmart dialing Change a contact in your fixed dialing listPrerequisites TTY support TTY supportSet options for dialing extensions About TTY supportPhone options Multiple phone numbersClick Options or General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General OptionsCannot make or receive calls Phone troubleshootingReset a call timer Click Last Call or Total Calls Click Clear TimerCannot join a call Cannot make calls using a voice commandMy phone number appears as Unknown in the phone Cannot check my voice mailVoice dialing Set the voice dialing language Check the battery power level using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commandsImprove voice recognition of numbers Voice dialing troubleshootingSet playback options for voice dialing Adapt digit dialing to improve voice recognition of numbers Send an email message Email messagesEmail message basics Open a messageSet the importance level for a message Save a draft of a messageBlind carbon copy a contact Attach a contact to a messageMark a message as opened or unopened Forward a messageDelete a message Delete multiple messagesSent messages Email message foldersHide sent messages Click Email SettingsStop a message from sending Create an email message filter Email message filtersAbout email message filters Change an email message filter Email message filter optionsTurn on an email message filter Delete an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Click Firewall Email message forwardingStop forwarding email messages to your device Block incoming messagesRequest delivery or read confirmation for email messages Reset a blocked message counterMessage options Check spelling automatically before sending email messagesSet an out-of-office reply Click Default Services Change the Messaging Cmime fieldAdd a signature View more of the subject line for messages Click General SettingsMessage list options Delete the disclaimer from an email messageUse one message list or multiple message lists Set how long your device stores messagesAbout multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedEmail message filters are not working correctly Page Find your PIN PIN messagesPIN message basics About PIN messagesSet a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messagesClick Add Recipient Add a contact to an SMS text messageClick Remove History Delete the history from an SMS text messageTurn on cell broadcasting Cell broadcastingAbout cell broadcasting Prerequisites Cell broadcastingClick Set Nickname Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Cell BroadcastRequest delivery notification for all SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM cardSet the Network to Send Over field Set a wireless network type for sending SMS text messagesAbout multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesCannot turn on cell broadcasting Page MMS message basics MMS messagesClick Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Forward or Forward As Forward an MMS messageClick Send as MMS Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Request delivery or read notification for an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Add a contact to your address book from an MMS messageView the size of an MMS message before sending it Stop receiving MMS messages when roamingHide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message Page Typing basics TypingHighlight text character by character Cancel a text selectionSet the default currency symbol Highlight a line of textUse shortcut keys on the Home screen Typing input methodsSet the trackball sensitivity Turn off trackball soundsSet the typing input language Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Switch typing input methodsClick Custom Dictionary Spelling checkerChange options for checking spelling Add a word to the custom dictionaryWord list Click Clear Custom Wordlist Delete a custom word list itemDelete all custom word list items Stop adding items to the custom word list automaticallyChange an AutoText entry AutoTextAbout AutoText Create an AutoText entryUndo an AutoText change Cannot check spelling Typing troubleshootingSearch criteria SearchAbout search Search for messagesSearch for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search107 108 Attachment basics AttachmentsView tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Presentation attachments Media attachmentsVCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless networkAbout synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Set the Wireless Synchronization field to YesDelete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device dataClick Purge Deleted Items Synchronization troubleshooting119 120 Browser basics BrowserMove through a web page line by line Switch browser viewsView a thumbnail version of a web Move to a section of a long web page quicklyLinks, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a webAbout saving web pages and web page requests Web page requestsChange the picture quality in the browser Load pictures on a webBookmarks File a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folderWeb feeds Change a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopenedBrowser options Set the home Set the default browser viewSet the web content type that the browser accepts Set the number of times animated graphics repeatReceive a prompt before closing the browser Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a scriptManage browser security Browser securityAbout TLS About WtlsWtls options Add a trusted content serverBrowser push options Browser pushAbout browser push Turn on browser pushIP Hosts Browser troubleshootingNo browser is available on my device Cannot set up automatic synchronization for bookmarks 138 Delete a third-party application ApplicationsAdd an application View properties for an applicationCannot add applications Application troubleshootingAbout transferring media files Send a media file using Bluetooth technologyMedia Media file managementView properties for a media file Receive a media file using Bluetooth technologyForward a media file Change the amount of memory available for media filesSongs, ring tones, and videos Rename a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Delete a song, ring tone, or videoView a picture PicturesDownload a ring tone Rename a picture or picture folder Add a picture folderSave a picture Sort picturesUse a picture as the Home screen background Delete a picture or picture folderMove a picture Download a Home screen backgroundPan a picture View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in a listSet options for removing a media card safely Media card optionsAbout media cards Remove a media card safelyEncrypt the files on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt About media card encryptionTurn off media card support Turn off mass storage mode supportFormat a media card My device does not recognize my media card Media troubleshootingCannot open media files Locations MapsMap basics DirectionsPrerequisites Tracking your movement on a map TrackingView status information at the top of a map Clear the map cacheHide the tracking information at the bottom of a map Keep backlighting on when you track your movementTrack your movement View north at the top of a mapDiagonal lines appear on a map Map troubleshooting158 Contact basics ContactsAbout custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone numberChange a mailing list Mailing listsAbout mailing lists Create a mailing listClick Delete Group View a mailing listDelete a mailing list Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memosAddress lookup Add a contact to your SIM card SIM card phone bookAbout the SIM card phone book Load the SIM card phone bookClick Copy All To Address Book Copy contacts from your address book to your SIM cardChange a SIM card contact Delete a SIM card contactPrevent duplicate names in your address book Contact list optionsSort contacts or tasks Set display options for contactsContact troubleshooting Calendar basics CalendarRecurrence fields Schedule a meetingMeetings Calendar options Set the first day of the week Set the start and end time for daysSet a snooze time for reminders View tasks in the calendarSet the Keep Appointments field Hide free time in Agenda viewSet how long your device stores calendar entries Set the Show Free Time in Agenda View field to NoCannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments 176 Change a task TasksTask basics Create a taskClick Hide Completed Hide completed tasksForward a task or memo Delete a task179 Task list options 181 182 Change a memo MemosMemo basics Create a memoDelete a memo Memo list options 186 Silence the alarm AlarmAbout the alarm Turn on the alarm188 Convert a measurement CalculatorUse the calculator 190 Bluetooth technology basics Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceMake your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Restrict outgoing callsMy list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing Cannot type a passkey on a Bluetooth enabled device195 196 Set the date and time Date and time troubleshootingClick Update Time Date and time198 Notification basics Notification profilesPrevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles LED notification LED notificationSilence your device View a list of saved ring tonesAbout custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notificationAdd Name Change Name Delete Name Change the order of notification profile exceptionsChange a notification profile exception Click Add NameMy device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception 205 206 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger ContactsAdd a group Turn off invitation forwarding optionsView a contacts information Rename a contactDelete a group ConversationsMove a contact to a group Rename a groupPing a contact Open a conversationAdd an emoticon Send a file to a contactAvailability Click Set Alert Receive notification when a contact becomes availableAvailable Unavailable Backlighting Display and keyboardAdd an application folder Display optionsSet the display font About organizing applicationsDelete an application folder Keyboard optionsMove an application icon Hide an application iconAssign an application to a Convenience key Turn on standby modeThemes Display troubleshooting218 Language Set the Use Input Method Shortcut field to No Language troubleshootingSet display options for contacts Some characters do not appear correctly on my deviceNetwork connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connectionClick Add Network Turn on wireless coverage notificationAbout the preferred wireless network list Click My Preferred Network ListTurn off data service Change the order of preferred wireless networksAbout connecting to a Wi-Fi network Switch wireless networks manuallyVerify the status of network connections and services Wi-Fi connection settingsWi-Fi profile security options About Wi-Fi profilesConnect to a Wi-Fi network Prevent your device from connecting to a Wi-Fi network Change the order of Wi-Fi profilesSwitch Wi-Fi networks manually Change a Wi-Fi profile Advanced Wi-Fi connection settingsDelete a Wi-Fi profile Install a root certificate on your computerPrompt before connection Wi-Fi profile IP and DNS optionsAllow inter-access point handover Band typeCannot connect to a wireless network UMA connection settingsWireless network coverage troubleshooting About connecting to a Wi-Fi network for UMACannot synchronize a certificate Cannot connect to a Wi-Fi networkPower and battery 232 Add a contact to your SIM card SIM cardAbout the SIM card phone book Load the SIM card phone bookStore SMS text messages on your SIM card Copy contacts from your address book to your SIM cardChange a SIM card contact Delete a SIM card contactChange the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeClick Edit SIM Phone Number Security basics SecurityEncryption Set a limit for device password attemptsAbout content protection Set content protection strengthPassword keeper Change a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords View a password in the password keeperPrevent password copying Delete a password from the password keeperChange the password keeper password Copy a passwordAdvanced security Smart cards VPN settings Change the PIN for a software token on your device Software tokensChange the software token for a VPN profile About software tokensCannot unlock my device using my smart card Security troubleshootingAbout permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application controlInteraction permissions for third-party applications Connection permissions for third-party applicationsData permissions for third-party applications 250 BrickBreaker scoring BrickBreakerAbout BrickBreaker BrickBreaker capsulesSubmit a score to the BrickBreaker high score web site Adjust the volumePlay BrickBreaker Set the paddle speedDelete a service book Service booksAbout service books Accept a service book254 Some features are not available on my device TroubleshootingBlackBerry Basics troubleshooting No application opens when I press a Convenience key256 257 258 259 260 261 Cannot open media files on my media card 263 264 265 266 Diagnostic reports Click Delete or Delete All Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report CAP lock Abbreviation listTriple DES NUM lockWAN 272 Legal notice 274