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Blackberry 8820 manual 274

Models: 8820

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BlackBerry® 8820 smartphone model number: RBG41GW Research In Motion Limited

295 Phillip Street

Waterloo, ON N2L 3W8

Canada

Research In Motion UK Limited

200 Bath Road

Slough, Berkshire SL1 3XE

United Kingdom

Published in Canada

274

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Contents

User Guide SWDT163171-163171-0403091105-001 Contents Voice dialing 105 115 177 189 221 253 269 Page BlackBerry basics No application opens when I press a Convenience key Create a link for a PINExpand a folder Collapse a folderShortcuts Phone shortcutsMessage shortcuts A messageTyping shortcuts A message listMove around a message list Search shortcuts Attachment shortcutsBrowser shortcuts Media shortcutsOn a web Navigate a webMaps shortcuts Calendar shortcutsPage Phone Phone basicsDial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is lockedVolume Emergency callsVoice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialingVoice mail Speed dialConference calls Change the contact assigned to a speed dial keyMake a conference call Create a phone number link for a conference callCaller ID Disconnect a contact from a conference callLeave a conference call Add a caller ID picture for a contactCall logs Delete the caller ID picture for a contactAbout call logs View call logs in a message listCall waiting Change call log notesForward a call log Delete call log notesCall forwarding Turn on call waitingAbout call forwarding Prerequisites Call forwardingAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Click New NumberChange the call blocking password Call blockingAbout call blocking Prerequisites Call blockingFixed dialing About fixed dialingPrerequisites Fixed dialing Turn on fixed dialingSet the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing listTTY support Set options for dialing extensionsAbout TTY support Prerequisites TTY supportMultiple phone numbers Phone optionsSort phone numbers or contacts on the Phone screen Turn off the prompt that appears before you delete itemsClick General Options Click Options or General OptionsPhone troubleshooting Reset a call timerClick Last Call or Total Calls Click Clear Timer Cannot make or receive callsCannot make calls using a voice command My phone number appears as Unknown in the phoneCannot check my voice mail Cannot join a callVoice dialing Check the battery power level using a voice command Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set the voice dialing languageVoice dialing troubleshooting Set playback options for voice dialingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Email messages Email message basicsOpen a message Send an email messageSave a draft of a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a messageForward a message Delete a messageDelete multiple messages Mark a message as opened or unopenedEmail message folders Sent messagesClick Email Settings Stop a message from sendingHide sent messages Email message filters About email message filtersCreate an email message filter Email message filter options Turn on an email message filterChange an email message filter Forward email messages to your device when no filters apply Change the order of email message filtersDelete an email message filter Email message forwarding Stop forwarding email messages to your deviceBlock incoming messages Click FirewallReset a blocked message counter Message optionsCheck spelling automatically before sending email messages Request delivery or read confirmation for email messagesClick Default Services Change the Messaging Cmime field Add a signatureSet an out-of-office reply Click General Settings Message list optionsDelete the disclaimer from an email message View more of the subject line for messagesSet how long your device stores messages About multiple message listsUse one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmedEmail message filters are not working correctly Page PIN messages PIN message basicsAbout PIN messages Find your PINSet a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone numberAdd a contact to an SMS text message Click Add RecipientDelete the history from an SMS text message Click Remove HistoryCell broadcasting About cell broadcastingPrerequisites Cell broadcasting Turn on cell broadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channelClick Cell Broadcast Click Set NicknameTurn off AutoText for SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messagesSet a wireless network type for sending SMS text messages Set the Network to Send Over fieldAbout multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messagesCannot turn on cell broadcasting Page MMS messages MMS message basicsCreate a slide show in an MMS message Record and send a voice noteClick Attach Picture or Attach Audio Forward an MMS message Click Send as MMSClick Forward or Forward As MMS message attachments Attach a media file to an MMS messageAttach a contact or appointment to an MMS message Save a picture from an MMS message Add an appointment to your calendar from an MMS messageAdd a contact to your address book from an MMS message Request delivery or read notification for an MMS messageStop receiving MMS messages when roaming View the size of an MMS message before sending itHide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message Page Typing Typing basicsCancel a text selection Set the default currency symbolHighlight a line of text Highlight text character by characterTyping input methods Set the trackball sensitivityTurn off trackball sounds Use shortcut keys on the Home screenType in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapSwitch typing input methods Set the typing input languageSpelling checker Change options for checking spellingAdd a word to the custom dictionary Click Custom DictionaryWord list Delete a custom word list item Delete all custom word list itemsStop adding items to the custom word list automatically Click Clear Custom WordlistAutoText About AutoTextCreate an AutoText entry Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot check spellingSearch About searchSearch for messages Search criteriaView a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject107 108 Attachments Attachment basicsView the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachmentsVCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Prerequisites Wireless email reconciliation Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationPrerequisites Wireless data synchronization Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflictsPrerequisites Wireless data restoration Manage data synchronization conflictsAbout backing up and restoring device data Delete all device dataSynchronization troubleshooting Click Purge Deleted Items119 120 Browser Browser basicsSwitch browser views View a thumbnail version of a webMove to a section of a long web page quickly Move through a web page line by lineLinks, pictures, and web page addresses Forward a link or picture from a web Forward a web page addressView a full picture on a web Zoom in to or out from a pictureWeb page requests Change the picture quality in the browserLoad pictures on a web About saving web pages and web page requestsBookmarks Forward a bookmark Delete a bookmarkAdd a bookmark folder File a bookmarkWeb feeds View web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feedBrowser options Set the default browser view Set the web content type that the browser acceptsSet the number of times animated graphics repeat Set the homeSet the default browser configuration Set the character encoding for all web pagesReceive a prompt before running a script Receive a prompt before closing the browserBrowser security About TLSAbout Wtls Manage browser securityAdd a trusted content server Wtls optionsBrowser push About browser pushTurn on browser push Browser push optionsBrowser troubleshooting No browser is available on my deviceIP Hosts Cannot set up automatic synchronization for bookmarks 138 Applications Add an applicationView properties for an application Delete a third-party applicationApplication troubleshooting Cannot add applicationsSend a media file using Bluetooth technology MediaMedia file management About transferring media filesReceive a media file using Bluetooth technology Forward a media fileChange the amount of memory available for media files View properties for a media fileSongs, ring tones, and videos Switch applications during a song Search for a song, ring tone, or videoDelete a song, ring tone, or video Rename a song, ring tone, or videoPictures Download a ring toneView a picture Add a picture folder Save a pictureSort pictures Rename a picture or picture folderDelete a picture or picture folder Move a pictureDownload a Home screen background Use a picture as the Home screen backgroundView pictures as a slide show Change the number of seconds between slides in a slide showView pictures in a list Pan a pictureMedia card options About media cardsRemove a media card safely Set options for removing a media card safelyTurn on mass storage mode manually Turn off the mass storage mode promptAbout media card encryption Encrypt the files on a media cardTurn off mass storage mode support Format a media cardTurn off media card support Media troubleshooting Cannot open media filesMy device does not recognize my media card Maps LocationsDirections Map basicsTracking View status information at the top of a mapClear the map cache Prerequisites Tracking your movement on a mapKeep backlighting on when you track your movement Track your movementView north at the top of a map Hide the tracking information at the bottom of a mapMap troubleshooting Diagonal lines appear on a map158 Contacts Contact basicsDelete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tonesMailing lists About mailing listsCreate a mailing list Change a mailing listView a mailing list Delete a mailing listClick Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoAddress lookup SIM card phone book About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM cardCopy contacts from your address book to your SIM card Change a SIM card contactDelete a SIM card contact Click Copy All To Address BookContact list options Sort contacts or tasksSet display options for contacts Prevent duplicate names in your address bookContact troubleshooting Calendar Calendar basicsSchedule a meeting Recurrence fieldsMeetings Calendar options Set the start and end time for days Set a snooze time for remindersView tasks in the calendar Set the first day of the weekHide free time in Agenda view Set how long your device stores calendar entriesSet the Show Free Time in Agenda View field to No Set the Keep Appointments fieldCalendar troubleshooting Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days 176 Tasks Task basicsCreate a task Change a taskHide completed tasks Forward a task or memoDelete a task Click Hide Completed179 Task list options 181 182 Memos Memo basicsCreate a memo Change a memoDelete a memo Memo list options 186 Alarm About the alarmTurn on the alarm Silence the alarm188 Calculator Use the calculatorConvert a measurement 190 Bluetooth technology Bluetooth technology basicsBluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kitChange the pairing name for your BlackBerry device Turn off Bluetooth connection notificationRestrict outgoing calls Make your BlackBerry device discoverableBluetooth technology troubleshooting Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear195 196 Date and time troubleshooting Click Update TimeDate and time Set the date and time198 Notification profiles Notification basicsDelete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls LED notification Silence your deviceView a list of saved ring tones LED notificationTurn on wireless coverage notification Set the LED Coverage Indicator field to OnCustom notification About custom notificationChange the order of notification profile exceptions Change a notification profile exceptionClick Add Name Add Name Change Name Delete NameNotification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected 205 206 Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitationTurn off invitation forwarding options View a contacts informationRename a contact Add a groupConversations Move a contact to a groupRename a group Delete a groupOpen a conversation Add an emoticonSend a file to a contact Ping a contactAvailability Receive notification when a contact becomes available Available UnavailableClick Set Alert Display and keyboard BacklightingDisplay options Set the display fontAbout organizing applications Add an application folderKeyboard options Move an application iconHide an application icon Delete an application folderTurn on standby mode Assign an application to a Convenience keyDisplay troubleshooting Themes218 Language Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device Set the Use Input Method Shortcut field to NoWireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicatorsTurn on wireless coverage notification About the preferred wireless network listClick My Preferred Network List Click Add NetworkChange the order of preferred wireless networks Turn off data serviceSwitch wireless networks manually Verify the status of network connections and servicesWi-Fi connection settings About connecting to a Wi-Fi networkAbout Wi-Fi profiles Connect to a Wi-Fi networkWi-Fi profile security options Change the order of Wi-Fi profiles Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settings Delete a Wi-Fi profileInstall a root certificate on your computer Change a Wi-Fi profileWi-Fi profile IP and DNS options Allow inter-access point handoverBand type Prompt before connectionUMA connection settings Wireless network coverage troubleshootingAbout connecting to a Wi-Fi network for UMA Cannot connect to a wireless networkCannot connect to a Wi-Fi network Cannot synchronize a certificatePower and battery 232 SIM card About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM cardCopy contacts from your address book to your SIM card Change a SIM card contactDelete a SIM card contact Store SMS text messages on your SIM cardAbout SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone numberClick Edit SIM Phone Number Security Security basicsSet a limit for device password attempts About content protectionSet content protection strength EncryptionPassword keeper Generate a random password Set criteria for randomly generated passwordsView a password in the password keeper Change a password in the password keeperDelete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copyingAdvanced security Smart cards VPN settings Software tokens Change the software token for a VPN profileAbout software tokens Change the PIN for a software token on your deviceSecurity troubleshooting Cannot unlock my device using my smart cardReset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applicationsConnection permissions for third-party applications Interaction permissions for third-party applicationsData permissions for third-party applications 250 BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoringAdjust the volume Play BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web siteService books About service booksAccept a service book Delete a service book254 Troubleshooting BlackBerry Basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device256 257 258 259 260 261 Cannot open media files on my media card 263 264 265 266 Diagnostic reports Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportClick Delete or Delete All Abbreviation list CAP lockNUM lock Triple DESWAN 272 Legal notice 274