User Guide
SWDT163171-163171-0403091105-001
Contents
Voice dialing
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Page
BlackBerry basics
Collapse a folder
No application opens when I press a Convenience key
Create a link for a PIN
Expand a folder
A message
Shortcuts
Phone shortcuts
Message shortcuts
A message list
Typing shortcuts
Move around a message list
Attachment shortcuts
Search shortcuts
Navigate a web
Browser shortcuts
Media shortcuts
On a web
Calendar shortcuts
Maps shortcuts
Page
Phone basics
Phone
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
Emergency calls
Volume
Voice dialing
Set playback options for voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Speed dial
Voice mail
Create a phone number link for a conference call
Conference calls
Change the contact assigned to a speed dial key
Make a conference call
Add a caller ID picture for a contact
Caller ID
Disconnect a contact from a conference call
Leave a conference call
View call logs in a message list
Call logs
Delete the caller ID picture for a contact
About call logs
Delete call log notes
Call waiting
Change call log notes
Forward a call log
Prerequisites Call forwarding
Call forwarding
Turn on call waiting
About call forwarding
Click New Number
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Prerequisites Call blocking
Change the call blocking password
Call blocking
About call blocking
Turn on fixed dialing
Fixed dialing
About fixed dialing
Prerequisites Fixed dialing
Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
Change a contact in your fixed dialing list
Prerequisites TTY support
TTY support
Set options for dialing extensions
About TTY support
Phone options
Multiple phone numbers
Click Options or General Options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Cannot make or receive calls
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
Cannot join a call
Cannot make calls using a voice command
My phone number appears as Unknown in the phone
Cannot check my voice mail
Voice dialing
Set the voice dialing language
Check the battery power level using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Voice dialing troubleshooting
Improve voice recognition of numbers
Adapt digit dialing to improve voice recognition of numbers
Send an email message
Email messages
Email message basics
Open a message
Set the importance level for a message
Save a draft of a message
Blind carbon copy a contact
Attach a contact to a message
Mark a message as opened or unopened
Forward a message
Delete a message
Delete multiple messages
Sent messages
Email message folders
Stop a message from sending
Click Email Settings
Hide sent messages
About email message filters
Email message filters
Create an email message filter
Turn on an email message filter
Email message filter options
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Delete an email message filter
Click Firewall
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Request delivery or read confirmation for email messages
Reset a blocked message counter
Message options
Check spelling automatically before sending email messages
Add a signature
Click Default Services Change the Messaging Cmime field
Set an out-of-office reply
View more of the subject line for messages
Click General Settings
Message list options
Delete the disclaimer from an email message
About multiple message lists
Set how long your device stores messages
Use one message list or multiple message lists
Hide the new or unopened message indicator
Cannot send messages
Message troubleshooting
Am not receiving messages
Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Email message filters are not working correctly
Page
Find your PIN
PIN messages
PIN message basics
About PIN messages
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Try performing the following actions
Page
Page
Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Turn on cell broadcasting
Cell broadcasting
About cell broadcasting
Prerequisites Cell broadcasting
Click Set Nickname
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Click Cell Broadcast
Request delivery notification for all SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Set the Network to Send Over field
Set a wireless network type for sending SMS text messages
About multiple message lists
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
Cannot turn on cell broadcasting
Page
MMS message basics
MMS messages
Record and send a voice note
Create a slide show in an MMS message
Click Attach Picture or Attach Audio
Click Send as MMS
Forward an MMS message
Click Forward or Forward As
Attach a media file to an MMS message
MMS message attachments
Attach a contact or appointment to an MMS message
Request delivery or read notification for an MMS message
Save a picture from an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Hide the new or unopened message indicator
Block MMS messages
Message shortcuts
Message troubleshooting
Cannot attach a file to an MMS message
Page
Typing basics
Typing
Highlight text character by character
Cancel a text selection
Set the default currency symbol
Highlight a line of text
Use shortcut keys on the Home screen
Typing input methods
Set the trackball sensitivity
Turn off trackball sounds
Set the typing input language
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Switch typing input methods
Click Custom Dictionary
Spelling checker
Change options for checking spelling
Add a word to the custom dictionary
Word list
Click Clear Custom Wordlist
Delete a custom word list item
Delete all custom word list items
Stop adding items to the custom word list automatically
Change an AutoText entry
AutoText
About AutoText
Create an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
Search criteria
Search
About search
Search for messages
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
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Attachment basics
Attachments
Document attachments
View the table of contents in a document
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Synchronization
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization conflicts
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Set the Wireless Synchronization field to Yes
Delete all device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
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Browser basics
Browser
Move through a web page line by line
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Links, pictures, and web page addresses
Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
About saving web pages and web page requests
Web page requests
Change the picture quality in the browser
Load pictures on a web
Bookmarks
File a bookmark
Forward a bookmark
Delete a bookmark
Add a bookmark folder
Web feeds
Change a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Browser options
Set the home
Set the default browser view
Set the web content type that the browser accepts
Set the number of times animated graphics repeat
Receive a prompt before closing the browser
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Manage browser security
Browser security
About TLS
About Wtls
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn on browser push
No browser is available on my device
Browser troubleshooting
IP Hosts
Cannot set up automatic synchronization for bookmarks
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Delete a third-party application
Applications
Add an application
View properties for an application
Cannot add applications
Application troubleshooting
About transferring media files
Send a media file using Bluetooth technology
Media
Media file management
View properties for a media file
Receive a media file using Bluetooth technology
Forward a media file
Change the amount of memory available for media files
Songs, ring tones, and videos
Rename a song, ring tone, or video
Switch applications during a song
Search for a song, ring tone, or video
Delete a song, ring tone, or video
Download a ring tone
Pictures
View a picture
Rename a picture or picture folder
Add a picture folder
Save a picture
Sort pictures
Use a picture as the Home screen background
Delete a picture or picture folder
Move a picture
Download a Home screen background
Pan a picture
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Set options for removing a media card safely
Media card options
About media cards
Remove a media card safely
Encrypt the files on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
About media card encryption
Format a media card
Turn off mass storage mode support
Turn off media card support
Cannot open media files
Media troubleshooting
My device does not recognize my media card
Locations
Maps
Map basics
Directions
Prerequisites Tracking your movement on a map
Tracking
View status information at the top of a map
Clear the map cache
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
Track your movement
View north at the top of a map
Diagonal lines appear on a map
Map troubleshooting
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Contact basics
Contacts
About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
Delete a mailing list
View a mailing list
Click Delete Group
Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Address lookup
Add a contact to your SIM card
SIM card phone book
About the SIM card phone book
Load the SIM card phone book
Click Copy All To Address Book
Copy contacts from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Prevent duplicate names in your address book
Contact list options
Sort contacts or tasks
Set display options for contacts
Contact troubleshooting
Calendar basics
Calendar
Recurrence fields
Schedule a meeting
Meetings
Calendar options
Set the first day of the week
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the Keep Appointments field
Hide free time in Agenda view
Set how long your device stores calendar entries
Set the Show Free Time in Agenda View field to No
Cannot set some fields when scheduling appointments
Calendar troubleshooting
Cannot schedule appointments that span multiple days
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Change a task
Tasks
Task basics
Create a task
Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
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Task list options
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Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Memo list options
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Silence the alarm
Alarm
About the alarm
Turn on the alarm
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Use the calculator
Calculator
Convert a measurement
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Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Restrict outgoing calls
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Turn off the prompt that appears when connecting or pairing
Cannot type a passkey on a Bluetooth enabled device
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Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
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Notification basics
Notification profiles
Set the same ring tone for all notification profiles
Delete a notification profile
Prevent notification during calls
LED notification
LED notification
Silence your device
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
Add Name Change Name Delete Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Delete a notification profile exception
Notification profile troubleshooting
My device is vibrating more times than expected
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Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
Delete a group
Conversations
Move a contact to a group
Rename a group
Ping a contact
Open a conversation
Add an emoticon
Send a file to a contact
Availability
Available Unavailable
Receive notification when a contact becomes available
Click Set Alert
Backlighting
Display and keyboard
Add an application folder
Display options
Set the display font
About organizing applications
Delete an application folder
Keyboard options
Move an application icon
Hide an application icon
Assign an application to a Convenience key
Turn on standby mode
Themes
Display troubleshooting
218
Language
Set the Use Input Method Shortcut field to No
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Click Add Network
Turn on wireless coverage notification
About the preferred wireless network list
Click My Preferred Network List
Turn off data service
Change the order of preferred wireless networks
About connecting to a Wi-Fi network
Switch wireless networks manually
Verify the status of network connections and services
Wi-Fi connection settings
Connect to a Wi-Fi network
About Wi-Fi profiles
Wi-Fi profile security options
Switch Wi-Fi networks manually
Change the order of Wi-Fi profiles
Prevent your device from connecting to a Wi-Fi network
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Delete a Wi-Fi profile
Install a root certificate on your computer
Prompt before connection
Wi-Fi profile IP and DNS options
Allow inter-access point handover
Band type
Cannot connect to a wireless network
UMA connection settings
Wireless network coverage troubleshooting
About connecting to a Wi-Fi network for UMA
Cannot synchronize a certificate
Cannot connect to a Wi-Fi network
Power and battery
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Add a contact to your SIM card
SIM card
About the SIM card phone book
Load the SIM card phone book
Store SMS text messages on your SIM card
Copy contacts from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Change the display name for a phone number
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Click Edit SIM Phone Number
Security basics
Security
Encryption
Set a limit for device password attempts
About content protection
Set content protection strength
Password keeper
Change a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Prevent password copying
Delete a password from the password keeper
Change the password keeper password
Copy a password
Advanced security
Smart cards
VPN settings
Change the PIN for a software token on your device
Software tokens
Change the software token for a VPN profile
About software tokens
Cannot unlock my device using my smart card
Security troubleshooting
About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker scoring
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Submit a score to the BrickBreaker high score web site
Adjust the volume
Play BrickBreaker
Set the paddle speed
Delete a service book
Service books
About service books
Accept a service book
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Some features are not available on my device
Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
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Cannot open media files on my media card
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Diagnostic reports
Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
Click Delete or Delete All
CAP lock
Abbreviation list
Triple DES
NUM lock
WAN
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Legal notice
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