Sagem myX-1 Problem Situation Actions, Error message SIM not Present, Error message Incorrect PIN

Page 75

Troubleshooting

Problem - Situation	Actions
Error message: SIM NOT PRESENT	Check that the SIM card has been inserted correctly.
	Examine the SIM card. If it is damaged, contact your
	mobile phone operator sales point. If the message is
	still displayed, contact the after sales service.
Error message: INCORRECT PIN	The PIN has been incorrectly entered. If the PIN is
	entered incorrectly three times, the SIM card is
	blocked.
Error message: SIM BLOCKED	The PIN has been incorrectly entered three times.
	Use your Personal Unblocking Key (PUK) to unblock
	the SIM card.
	Enter:
	*05PUKPINPIN#
	PUK: your PUK code supplied by your mobile phone
	operator.
	PIN: your PIN code.
	After 10 (or 5 depending on the type of SIM card)
	unsuccessful attempts, the SIM card is blocked
	permanently. You must then contact your mobile
	phone operator to get a new card.
Error message: SIM LOCKED	The mobile phone operator may require certain types
	of SIM card to be used. This message indicates that
	the SIM card is not accepted.
	Remove the SIM card and turn the phone on again. If
	you get the SIM not present error message, check
	with your phone dealer whether your SIM card is
	compatible. Otherwise, contact the after sales
	service.
74

MYX-1_EN-16dépannage.pmd

74

23/09/2003, 16:30

Image 75

Contents 251310522 Sagem SA Conformance Document Functions at a glance Menus at a glance Glossary Contents Contents Presentation of the phone Made up of 12 keys 0 to 9, ∗ and # Presentation of the phoneFunction keys Alphanumeric keyboardKey Key ∗Display Exchanging the front and back panel Information on the SIM card Getting startedInstalling the SIM card and the battery Charging the battery Control of the PIN code Setting Time and DatePIN code PIN2 codeSearching for a network Setting the timeSetting the date Network indicatorRecommendation Switching offMenu access Direct access to menusReceiving a call Initial communication Hands-free modeVolume control Making a callHands-free mode not available on all models Ending a callPress End of call message appears on the screen Directory Directory displayStoring a number Creating a group Groups are defined by default in your phoneDeleting a number Call groupsSelect the group to be looked up and press OK Activate the Call Groups functionAvailable memory Looking up a groupDeleting a group SortingSending a short message to a stored number Modifying a groupMaking a call with a stored number Directory menu, select Available memory. Validate using OKDirectory memory space Displaying personal numbersSeveral types of message may be received Text messages MessagesReceiving a message Unread messages are in boldMeaning of the symbols at the top of the screen Meaning of the symbols in front of each messageActions possible for a message received Options To add a WAP bookmark receivedMelody is saved in the Ringing and beeps Personalised ringing tone menuIf you have just listened to it, press the righthand key If you have just viewed it, press the righthand key Saving an animated screen saver on your phoneSaving an icon in your phone Receiving WAP information depending on modelEasy Message T9 function helps you to easily enter messages Using T9 modeSelecting the editing language LanguageAdditional entry modes Capital lettersWords in capital letters Melodies already predefined in the phone or personalised Options available when writing a messagePunctuation marks Accented charactersLanguages T9 mode can be used in different languages Then press the central key Options for messages in the listRead it Send it Delete it Modify it Enter the message centre numberCalls Forwarding callsForwarding voice calls This memory is linked to the phone and not to the SIM card Viewing the list of the last numbers usedMonitoring the duration and cost of calls Forwarding data or faxesAnonymous mode Displaying the numbersYour number Call waiting Configuring automatic redialAuthorising double call Callers NumberReplacing the international prefix BlacklistVoice mail number Local information distributionStandard commands Placing calls on holdMulti-conferencing Tel N Conference callsCurrent call order number X private call Current call or to the multi-conferenceMenu.43 Selecting the volume and the type of ringing toneRinging tones Downloaded iconsPersonalising the ringing tone Setting the keypad tones Setting the vibrator depending on modelSelecting silent mode depending on model Setting the beepsDeleting Dtmf tones Setting the low battery toneCustomizing your phone SettingsInstalling the energy saving mode Configuring the idle modeRapid dial Personalising the welcome screenCustomizing the programmable keys DirectoryText messages Silent mode depending on modelSelecting the display language Call voice mailSelect the type of response Selecting the networkNetwork Preferred networks Setting the time and dateSetting time/date/Control menu Available networksExchange rate Controlling screen contrastConverting currencies Rapid exchangeChecking the PIN number SecurityLocking the keyboard Changing the PIN numberTo deactivate Changing the PIN2 numberChanging the phone code To activateLimiting incoming calls Changing the operator passwordTick the Pre-set directory box Setting up the pre-set directoryLimiting outgoing calls Display the Pre-set directory menuConfidentiality messages Charge checkingAdd Subtract Multiply Divide Equals Delete AccessoriesSetting the alarm CalculatorAs regards the phone, there are several options Setting the timerConfiguring your phone with a car kit Programming the switch-off delay on your phoneData parameters Programming the alarm timingThis can only happen when the vehicle is not running You can set the serial link speed when using AT commandsHome connection to the home WAP depending on modelWAP menus WAP browser is licensed fromConfiguration of parameters Configuration of WAP parameterAdvanced... menu access to sub-menus Show URL which presents the current Internet address From the Home menu, start up connection to a serviceConnection Downloading objectsFull screen display by pressing on the righthand key DisconnectionExit from the WAP function IconsGames Upkeep Available accessoriesBattery Maintenance menuAreas containing combustibles Electrical safetyAirplane safety RecommendationsElectronic medical equipment Road safetyHospitals, the phone must be switched off Non ionising radiationRemoving the battery may mean that the time is lost General precautionsRecommendations Technical Characteristics Advice for limiting exposure to radiofrequency RF fields Troubleshooting Problem SituationActions Error message SIM Blocked Problem Situation ActionsError message SIM not Present Error message Incorrect PINMYX-1EN-16dépannage.pmd75 No voice box Cannot send messagesNetwork are operational Try sending the message later