Sagem myX-1 manual Troubleshooting, Problem Situation, Actions

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Troubleshooting

Problem - Situation

The phone does not turn on

No network recognised

Calls to a messaging service or voice server do not get through

Unable to turn the phone on

Error message:

BATTERY STATUS NOT KNOWN

Error message: LOW BATTERY

MYX-1_EN-16dépannage.pmd73

Actions

Remove the battery and then replace it.

or

Connect the phone to the charger (check that this is plugged in) for approximately 5 minutes.

Remove the SIM card. Check that there is no dust or grit in the SIM slot. Replace the SIM card being sure to push it right up to the stop point.

Check in the Ringing and beeps/Tones menu that the box is ticked.

Charge the phone for 15 minutes before turning it on.

Check the battery charging indicator: cycling: charging normally

not cycling: disconnect the charger, re-connect and

then check the battery charging indicator: if it is still not cycling, disconnect the charger and re-connect several times.

If the battery is still not charging, contact the after sales service.

When the battery charging indicator is continuously on, the battery is fully charged.

The battery pack is not recognised by the phone. Check that the battery pack is correctly fitted in the phone.

This message is displayed when the battery charge is too low. The phone turns off automatically. Charge the phone.

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Contents 251310522 Sagem SA Conformance Document Functions at a glance Menus at a glance Glossary Contents Contents Presentation of the phone Alphanumeric keyboard Presentation of the phoneFunction keys Made up of 12 keys 0 to 9, ∗ and #Display KeyKey ∗ Exchanging the front and back panel Getting started Information on the SIM cardInstalling the SIM card and the battery Charging the battery PIN2 code Setting Time and DatePIN code Control of the PIN codeNetwork indicator Setting the timeSetting the date Searching for a networkDirect access to menus Switching offMenu access RecommendationMaking a call Initial communication Hands-free modeVolume control Receiving a callPress End of call message appears on the screen Hands-free mode not available on all modelsEnding a call Storing a number DirectoryDirectory display Call groups Groups are defined by default in your phoneDeleting a number Creating a groupLooking up a group Activate the Call Groups functionAvailable memory Select the group to be looked up and press OKModifying a group SortingSending a short message to a stored number Deleting a groupDisplaying personal numbers Directory menu, select Available memory. Validate using OKDirectory memory space Making a call with a stored numberUnread messages are in bold MessagesReceiving a message Several types of message may be received Text messagesActions possible for a message received Meaning of the symbols at the top of the screenMeaning of the symbols in front of each message To add a WAP bookmark received OptionsIf you have just listened to it, press the righthand key Melody is saved in the Ringing and beepsPersonalised ringing tone menu Saving an animated screen saver on your phone If you have just viewed it, press the righthand keyReceiving WAP information depending on model Saving an icon in your phoneLanguage Using T9 modeSelecting the editing language Easy Message T9 function helps you to easily enter messagesWords in capital letters Additional entry modesCapital letters Accented characters Options available when writing a messagePunctuation marks Melodies already predefined in the phone or personalisedLanguages T9 mode can be used in different languages Enter the message centre number Options for messages in the listRead it Send it Delete it Modify it Then press the central keyForwarding voice calls CallsForwarding calls Forwarding data or faxes Viewing the list of the last numbers usedMonitoring the duration and cost of calls This memory is linked to the phone and not to the SIM cardYour number Anonymous modeDisplaying the numbers Callers Number Configuring automatic redialAuthorising double call Call waitingLocal information distribution BlacklistVoice mail number Replacing the international prefixMulti-conferencing Standard commandsPlacing calls on hold Current call or to the multi-conference Conference callsCurrent call order number X private call Tel NDownloaded icons Selecting the volume and the type of ringing toneRinging tones Menu.43Personalising the ringing tone Setting the beeps Setting the vibrator depending on modelSelecting silent mode depending on model Setting the keypad tonesSetting the low battery tone Deleting Dtmf tonesConfiguring the idle mode SettingsInstalling the energy saving mode Customizing your phoneDirectory Personalising the welcome screenCustomizing the programmable keys Rapid dialCall voice mail Silent mode depending on modelSelecting the display language Text messagesNetwork Select the type of responseSelecting the network Available networks Setting the time and dateSetting time/date/Control menu Preferred networksRapid exchange Controlling screen contrastConverting currencies Exchange rateChanging the PIN number SecurityLocking the keyboard Checking the PIN numberTo activate Changing the PIN2 numberChanging the phone code To deactivateChanging the operator password Limiting incoming callsDisplay the Pre-set directory menu Setting up the pre-set directoryLimiting outgoing calls Tick the Pre-set directory boxCharge checking Confidentiality messagesCalculator AccessoriesSetting the alarm Add Subtract Multiply Divide Equals DeleteProgramming the switch-off delay on your phone Setting the timerConfiguring your phone with a car kit As regards the phone, there are several optionsYou can set the serial link speed when using AT commands Programming the alarm timingThis can only happen when the vehicle is not running Data parametersWAP browser is licensed from WAP depending on modelWAP menus Home connection to the homeAdvanced... menu access to sub-menus Configuration of parametersConfiguration of WAP parameter Downloading objects From the Home menu, start up connection to a serviceConnection Show URL which presents the current Internet addressIcons DisconnectionExit from the WAP function Full screen display by pressing on the righthand keyGames Maintenance menu Available accessoriesBattery UpkeepRecommendations Electrical safetyAirplane safety Areas containing combustiblesNon ionising radiation Road safetyHospitals, the phone must be switched off Electronic medical equipmentGeneral precautions Removing the battery may mean that the time is lostRecommendations Technical Characteristics Advice for limiting exposure to radiofrequency RF fields Actions TroubleshootingProblem Situation Error message Incorrect PIN Problem Situation ActionsError message SIM not Present Error message SIM BlockedMYX-1EN-16dépannage.pmd75 Try sending the message later Cannot send messagesNetwork are operational No voice box