Kyocera K312 manual Customer support, Qualified service

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13GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info → Build Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

60	Getting Help

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Contents Page User Guide for the Kyocera K312 Phone Page Use with care Standard Battery Contents Installing the battery Charging the batteryRecharging the battery General safety guidelines Caring for the batteryAccessing keypad shortcuts Common causes of battery drainGetting to know your phone Volume key to raise or lower orienting volume Press and hold until you hear two beepsUsing menus Accessing menu itemsContents of the main menu are as follows Performing basic functions Alarm clock is set Understanding screen iconsCall is in progress Answering a call Answering calls using the flipMaking a call Voice number dialingSilencing an incoming call Using the speakerphoneSetting the phone to hold calls Redialing a numberDealing with missed calls Viewing recent call detailsSpeed dialing Touch dialingTo exit Emergency mode Setting up voicemailCalling emergency services Tracking callsReceiving data or faxes Setting an alert for roamingTiming your calls Understanding roamingSetting Call Guard Using your phone in an airplaneSetting the roam ringer Setting Airplane modeEntering numbers Understanding text entry screensText entry modes Entering words letter by letterSwitching default text entry modes Capitalization settingsEntering symbols Entering smileysQuick reference to text entry Customizing your contacts Creating a new contactAdding a code or extension Assigning ringersAssigning pictures Classifying contacts as Personal or BusinessAssigning number types Sending a vCard Editing a contactErasing a contact Customizing a phone numberFinding contact information Setting Fast FindUsing Fast Find Checking the Frequent ListIncluding prewritten text and symbols Sending text messagesCreating a text message Send Later schedules a time to send the message Setting sending optionsOnce you have completed the message, select Options To return to the message window Press to select SendUnderstanding appended messages Adding a signatureIf you cannot send messages To create a signatureViewing failed or pending messages Receiving incoming calls while creating messagesViewing your sent messages To view successfully sent messagesSymbol Retrieving text messagesReading the message Customizing message settings Erasing messagesCreating and editing prewritten messages QuickText To create a new pre-written message, select New MsgSending multimedia messages Creating a multimedia messageAuto receive mode Receiving multimedia messagesHide or Show CC/BCC fields Viewing multimedia messages Prompt modeTo view Later, press To activate Prompt mode To View the multimedia message, pressSending and Receiving Multimedia Messages Contents of the Settings menu are as follows Customizing Your PhoneSilencing all sounds Choosing ringersAssigning business and personal ringers Setting sounds for your phone Adjusting volumeAdjusting key tone volume Setting message alertsUsing shortcuts Setting key lengthPersonalizing the screen Adjusting the backlightingChoosing a different language Changing your bannerChanging the display contrast Setting power backlightingSetting numbers to auto-hyphenate Selecting a screen saverChoosing a different time/date format Creating a secure environmentSelecting a color theme Changing your lock codeDesignating emergency numbers Network settingsSwitching between phone lines Limiting callsSetting the phone to receive data or faxes Data SettingsSetting Com port speed Connecting to a TTY/TDD deviceSetting position location Been implementedCreating a voice tag for a contact Setting up voice dialingMaking a call using voice tags Viewing entries with voice tagsErasing voice tags Making a call using digit dialingUsing voice features with hands-free car kits Waking up the phoneAnswering the phone Answering using voice commandsTraining voice recognition Answering automaticallyAccessing camera mode Setting up the camera for photosTips before operating your camera Menu options for camera mode Camera mode indicators and iconsRestoring camera menu settings Camera key map Resolution settingTaking a picture Flip openBrowsing images Accessing filesBrowsing pictures Highlight a picture and press to select ViewBrowsing sounds Press to select Options options vary according to selectionVoice Memo SchedulerEditing, erasing, or sending an event To erase the event, highlight Erase Press . Press to confirmSetting the QuickAlarm Alarm ClockSetting an alarm clock Tip CalculatorTimer CalculatorStopwatch Games Brick AttackRace Doodler Saving a doodle Resuming a doodleLaunching the Web Browser Using the Web BrowserUsing the Web menu options Show URL displays the entire URLChecking Net alerts Setting a Web PromptSearching for a Web site Going to a bookmarked siteQualified service Customer supportPhone accessories Become a product evaluator Calculator, 54 call counters, 12 callback number, 23 calls Touch dialing Alarm Clock, 7 alarm clock, 53 alertsBanner, 37 battery Hard pauseVolume Earpiece, 9, 35 key beep, 36 ringer Unlocking the phonePage