Kyocera K323 manual Customer support, Getting Help, Qualified service

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14GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info → Build Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

62	Getting Help

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Contents Page Bluetooth Certification Optimize your phone’s performance Use with care Standard Battery Contents Installing the battery Charging the batteryRecharging the battery Getting StartedCaring for the battery Accessing keypad shortcutsGeneral safety guidelines Common causes of battery drainGetting to know your phone Battery strength Mode, press and hold until you hear two beepsContents of the main menu are as follows Using menusAccessing menu items Performing basic functions Call is in progress Alarm clock is setUnderstanding screen icons Making and Answering Calls Making a callAnswering a call Using the speakerphone Setting the phone to hold callsSilencing an incoming call Redialing a numberSetting missed call alerts Dealing with missed callsViewing recent call details Changing the hold messageSpeed dialing Touch dialingSetting up voicemail Calling emergency servicesTo exit Emergency mode Tracking callsSetting an alert for roaming Timing your callsReceiving data or faxes Understanding roamingUsing your phone in an airplane Setting the roam ringerSetting Call Guard Setting Airplane modeText entry modes Entering LETTERS, NUMBERS, and SymbolsUnderstanding text entry screens Capitalization settings Entering symbolsSwitching default text entry modes Entering smileysQuick reference to text entry Creating a new contact Adding a code or extensionCustomizing your contacts Storing ContactsAssigning number types Assigning picturesClassifying contacts as Personal or Business Editing a contact Erasing a contactSending a vCard Customizing a phone numberSetting Fast Find Using Fast FindFinding contact information Checking the Frequent ListIncluding prewritten text and symbols Sending text messagesSending and Receiving Text Messages Creating a text messageSetting sending options Adding a signatureSelect OK to save the setting If you cannot send messagesUnderstanding appended messages Receiving incoming calls while creating messagesRetrieving text messages Viewing failed or pending messagesTo view successfully sent messages Scroll through the list of messages and pressSetting message alerts SymbolErasing messages Reading the messageCustomizing message settings Erasing all messagesErasing messages automatically Creating group listsTo create a new pre-written message, select New Msg Creating a multimedia message Sending multimedia messagesSending and Receiving Multimedia Messages Auto receive mode Prompt modeReceiving multimedia messages Hide or Show CC/BCC fieldsViewing multimedia messages Contents of the Settings menu are as follows Customizing Your PhoneAssigning business and personal ringers Silencing all soundsChoosing ringers Setting sounds for your phone Adjusting volumeSetting message alerts Using shortcutsAdjusting key tone volume Setting key lengthAdjusting the backlighting Choosing a different languagePersonalizing the screen Changing your bannerSetting power backlighting Setting numbers to auto-hyphenateChanging the display contrast Selecting a screen saverCreating a secure environment Selecting a color themeChoosing a different time/date format Changing your lock codeNetwork settings Switching between phone linesDesignating emergency numbers Limiting callsData Settings Setting Com port speedSetting the phone to receive data or faxes Connecting to a TTY/TDD deviceSetting position location Using Voice Recognition Setting up voice dialingMaking a call using voice tags Waking up the phone Making a call using digit dialingUsing voice features with hands-free car kits Answering using voice commands Training voice recognitionAnswering the phone Answering automaticallyAccessing camera mode Setting up the camera for photosUsing the Camera Tips before operating your cameraPress to activate camera mode Select Options Menu options for camera modeRestoring camera menu settings Camera mode indicators and icons Taking a pictureCamera key map Flip openAccessing files Using Media GalleryBrowsing pictures Browsing imagesBrowsing sounds Press to select Options options vary according to selectionScheduler Using Tools and GamesVoice Memo Alarm Clock Editing, erasing, or sending an eventSetting an alarm clock Setting the QuickAlarmTip Calculator CalculatorTimer Gamepad Keymap settingStopwatch GamesBrick Attack RaceDoodler Saving a doodleResuming a doodle Pairing Using Bluetooth Wireless TechnologyDisconnecting from the Bluetooth wireless technology device Connecting to a Bluetooth wireless technology deviceBluetooth wireless technology settings Services Renaming your phone’s Bluetooth identificationVisible Duration Deleting a deviceUsing the Web Browser Connecting to the InternetUsing the Web menu options Launching the Web BrowserSetting a Web Prompt Searching for a Web siteChecking Net alerts Going to a bookmarked siteGetting Help Qualified serviceCustomer support Phone accessories Become a product evaluator Touch dialing Alarm Clock, 7 alarm clock, 51 alerts Banner, 36 batteryInvisible Services available, 59 visible IndexPower save mode QuickAlarm QuickText, 23 Race 21 Volume Earpiece, 8, 34 key beep, 35 ringerPurchasing, 63 hard pause Unlocking the phone VCard, 20 vibrate, 7