Kyocera KX5 manual Customer support, Getting Help, Qualified service

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14GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu → Phone Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

User Guide for the Kyocera Slider Remix KX5 Phone

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Contents Page Page Optimize your phone’s performance Page Standard Battery Contents Using Voice Recognition Page Getting Started Installing the batteryCharging the battery Recharging the batteryMusic player shortcut Caring for the batteryAccessing keypad shortcuts Navigation key shortcutsGetting to know your phone Antenna does not extend TransFlash slot for external memory cardSpeaker for ringers, speakerphone and music From the home screen, press to select Using menusAccessing menu items slide open Contents of the main menu are as followsSlide closed Performing basic functionsSlide open Understanding screen icons Answering a call Ending calls using the slideAnswering calls using the slide Making a callRedialing a number Using the speakerphoneSetting the phone to hold calls Silencing an incoming callViewing recent call details Dealing with missed callsTouch dialing Speed dialingChecking voicemail messages Setting up voicemailCalling emergency services Using 1-Touch dialingUnderstanding roaming Tracking callsTiming your calls Receiving data or faxesSetting an alert for roaming Setting the roam ringerSetting Call Guard Entering LETTERS, NUMBERS, and Symbols Understanding text entry screensText entry modes Entering smileys Capitalization settingsEntering symbols Switching default text entry modesQuick reference to text entry Storing Contacts Creating a new contactAdding a code or extension Customizing your contactsAssigning number types Editing a contactAssigning pictures Classifying contacts as Personal or BusinessSend Pict Msg brings you to the picture messaging screen Erasing a contactSending a vCard Customizing a phone numberChecking the Frequent List Setting Fast FindUsing Fast Find Finding contact informationTips before operating your camera Accessing camera and video modesSetting up the camera for photos Using the CameraRestoring camera menu settings Menu options for camera modeSlide open or closed Camera mode indicators and iconsTaking a picture Camera key mapSetting up the video camera Menu options for video modeRecording a video Video key map Automatic Using the Music PlayerRemovable memory card Formatting the memory cardConnect the memory card reader to your computer Using a Memory Card ReaderUsing a KX5 USB cable Putting music files onto the memory cardWhen you are done placing music onto the memory card, press Playing musicDrag and Drop your music files into the Music folder Viewing details about the playlist Music Player controlsPlayback options Viewing details about a song fileScenario Audio is choppy TroubleshootingErasing a song Scenario Song is not playingBrowsing images Accessing filesUsing Media Gallery Browsing picturesBrowsing sounds Browsing videosPress to select Options options vary according to selection User Guide for the Kyocera Slider Remix KX5 Phone Customizing Your Phone Settings menu are as followsSilencing all sounds Choosing ringersAssigning business and personal ringers Adjusting volume Setting sounds for your phoneAdjusting key tone volume Setting message alertsUsing shortcuts Adjusting speakerphone volumePersonalizing the screen Choosing a different languageChanging the display contrast Setting power backlightingSetting numbers to auto-hyphenate Using Power Save ModeCreating a secure environment Limiting calls Network settingsSwitching between phone lines Designating emergency numbersConnecting to a TTY/TDD device Data SettingsSetting Com port speed Setting the phone to receive data or faxesSetting position location Enter a recipient’s phone number or email address Sending text messagesSending and Receiving Text Messages Creating a text messageSend Later schedules a time to send the message Setting sending optionsIncluding prewritten text and symbols Select a contact and pressReceiving incoming calls while creating messages Adding a signatureIf you cannot send messages Understanding appended messagesRetrieving text messages Viewing failed or pending messagesTo view successfully sent messages Reading the message Setting message alertsSymbol Erasing messagesErasing messages automatically Customizing message settingsErasing single messages Erasing all messagesTo create a new pre-written message, select New Msg Creating and editing prewritten messages QuickTextSending multimedia messages Sending and Receiving Multimedia MessagesCreating a multimedia message Auto receive mode Prompt modeReceiving multimedia messages Lock Msg to avoid accidentally erasing it To activate Prompt modeViewing multimedia messages Mute to silence the messageUsing Tools and Games Voice MemoScheduler Alarm Clock Editing, erasing, or sending an eventSelect Options and classify the type of event Calculator Setting an alarm clockSetting the QuickAlarm Tip CalculatorBrick Attack TimerStopwatch GamesPress to end all games RaceSetting up voice dialing Making a call using voice tagsUsing Voice Recognition Waking up the phone Making a call using digit dialingUsing voice features with hands-free car kits Erasing voice tagsIgnoring an incoming call Answering using voice commandsAnswering the phone Answering automatically Training voice recognition Launching the Web Browser Using the Web BrowserConnecting to the Internet Using the Web menu optionsRestart restarts the Web Browser Searching for a Web siteChecking Net alerts Going to a bookmarked siteQualified service Customer supportGetting Help Phone accessories Become a product evaluator Index Volume Earpiece, 10, 38 key beep, 39 ringer Technical support, 67 text entry Quick referenceUnlocking the phone