Kyocera K612 manual Customer support, Getting Help, Telephone 1-800-349-4478 U.S. and Canada or

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82-N8757-1EN.book Page 61 Wednesday, April 26, 2006 10:47 AM

15GETTING HELP

Customer support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•Go to www.virginmobileusa.com.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN). To locate the ESN, select Menu → Settings → Phone Info.

Qualified service

•Dial *VM from your Virgin Mobile phone. Airtime charges may apply.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Telephone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide for Switch_Back	61

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Contents 82-N8757-1EN.book Page i Wednesday, April 26, 2006 1047 AM User Guide for the SwitchBack Phone FCC ID OVFKWC-KX21 Medical devices Standard Battery 5 mm Contents Finding your phones serial number Installing the batteryCharging the battery Place the batteryProgramming your phone Activating your Virgin Mobile accountScreen, press back to clear the screen Getting to know your phone Deactivates the speakerphone Silent modeDuring text entry Mode Returns you to the main screenLeft softkey accesses menus and functions Enter key for hard returns Call is in progress Phone is operating in IS95 digital modeUnderstanding screen icons Navigation key shortcutsFlip closed Performing basic functionsPress Up and down Flip openPress Then To answer Accessing menu items Using menusContents of the main menu are as follows Do not take apart, puncture, or short-circuit the battery Caring for the batteryPurchasing accessories Recharging the batteryTop-Up your account Checking your account balanceMY Account For more information Making and Answering Calls Phone callsCalling a saved number Using the speakerphoneSetting the phone to hold calls Redialing a numberRecent calls Touch dialing Speed dialingVoicemail Timing your calls Emergency servicesExiting Emergency mode Tracking callsEntering Text Qwerty keypadEntering smileys Entering symbolsCapitalization settings Number keypadEntering words quickly Switching default text entry modesEntering numbers Entering words letter by letter82-N8757-1EN.book Page 22 Wednesday, April 26, 2006 1047 AM Quick reference to text entry Press the right softkey Want. For more information, seeStoring Contacts Adding a code or extensionCreating a new contact Customizing your contactsAssigning number types Editing a contactErasing a contact Assigning picturesPress the right softkey to select Done Using groupsCustomizing a phone number Creating GroupsChecking the Frequent list Setting Fast findFinding contact information Customizing a groupUsing Fast find Creating a text message When you are done entering addresses Press twiceSending text messages Text MessagingOnce you have completed the message, select Options Including prewritten text and symbolsSetting sending options Adding a signatureTo create a signature If you cannot send messagesReceiving incoming calls while creating messages Viewing your sent messagesScroll through the list of messages and press To read one Receiving text messagesViewing failed or pending messages Reading the messageErasing all messages Setting message alertsErasing messages Erasing single messagesCreating and editing prewritten messages auto text Customizing message settingsMultimedia Messaging Sending multimedia messagesCreating a multimedia message Viewing multimedia messages Receiving multimedia messages82-N8757-1EN.book Page 38 Wednesday, April 26, 2006 1047 AM Send IM message Accessing the AIM serviceEnding an IM client session Navigating AIMVirginxl Accessing VirginXLEnding a VirginXL session Navigating VirginXLMY Stuff My ringtonesMy games My other stuffDownloaded application is stored My graphicsMy sounds Assigning downloaded graphicsTips before operating your camera Accessing picture modeCamera settings Using the CameraMenu options for picture mode Restoring camera menu settingsSepia Taking a picture Picture mode indicators and iconsCamera key map Voice memo Using ToolsScheduler Editing, erasing, or sending an event Alarm clockCalculator Setting an alarmSetting the QuickAlarm Tip calculatorStopwatch TimerFlashlight To select or deselect options Contents of the Settings menu are as followsCreating a custom menu Customizing Your PhoneSetting ringtones Using the keyguardSilencing all sounds Adjusting volume Setting sounds for your phonePersonalizing the screen Selecting a screensaver Choosing a menu styleSelecting a color theme Selecting wallpaperSetting numbers to auto-hyphenate Adjusting the backlightingUsing power save mode Setting power backlightingCreating a secure environment Erasing all contacts Connecting to a TTY/TDD deviceSetting position location Designating emergency numbersMaking a call using voice tags Setting up voice dialingUsing Voice Recognition Waking up the phone Making a call using digit dialingUsing voice features with hands-free headset Erasing voice tagsAnswering the phone Training voice recognitionTelephone 1-800-349-4478 U.S. and Canada or Name of your service provider Virgin MobileCustomer support Getting HelpConsumer Limited Warranty 82-N8757-1EN.book Page 63 Wednesday, April 26, 2006 1047 AM Index Volume Earpiece, 14, 53 key beep, 52 ringtone 82-N8757-1EN.book Page 66 Wednesday, April 26, 2006 1047 AM