Kyocera Wild Card manual Getting Help, Customer Support, Qualified service

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15 Getting Help

Customer Support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment ID (MEID). To locate the MEID, select Menu > Settings > Phone info > Build info and scroll down to MEID.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone accessories

To shop for phone accessories, visit www.kyocera-wireless.com/store. You may also call us at 800-349-4188 (U.S.A. only) or 858-882-1410.

Product evaluation

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide

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Contents Page Wild Card VMU User Guide Optimize your phone’s performance Medical devices Resetting the phone Battery and charger specifications Table of Contents Tools Getting started Phone batteryCommon causes of battery drain Purchasing accessoriesSupervise all battery usage by children Finding your phone’s serial numberActivating your Virgin Mobile account Phone activationProgramming your phone Dial ##VIRGIN# thats #-#-8-4-7-4-4-6-#Getting to know your phone Phone overviewNumber keypad User Guide Qwerty keypad Left option button accesses menus FunctionsBack cover Navigation key OK key Common keysThese icons may appear on your phone’s screen Screen iconsMain menu Contents of the main menu are as followsBasic navigation End/Power key Return to the main screenGuide conventions Basic functions Powering upMaking phone calls Answering phone callsEnding phone calls Using custom menuVerifying your phone number Activating voice dialingCall features Call emergency service Emergency servicesExit emergency services Check voicemailText entry Enter numbers and symbolsQwerty keypad Text entry modesChange default text entry mode Enter symbolsEnter smileys Change modesText entry quick reference Enter a symbolEnter numbers Number keypadEnter words letter by letter Enter words quickly@ ? ! , & ‘ Text entry quick reference Messaging Include auto text and symbolsText messages Send a text messageRetrieve a text message Use text message optionsView a text message Message notificationsSend a picture message Picture messagesSender displays the sender information Record sound to instantly record a sound and attach itReceive a picture message Use picture message optionsView a picture message Save as auto text saves your message as prewritten textInstant messages Email messagesErasing messages Working with messages View failed or pending messages Message settingsAlerts Auto textText entry Select Menu Messaging Msg settings SignatureSignature Save to outboxViewing contacts list ContactsAdding contacts Add contact from main screenAdd code or extension Working with contactsContact details Contact nameContact IM address Contact email addressSend picture msg sends a picture message Send Email launches the email applicationContact street address Contact Web addressContact note Assign ringtone to contactsAssign message alert to contacts Using contact groupsAssign picture to contacts Assign number typeUse a group Searching contactsCustomize a group VirginXL Accessing VirginXLNavigating VirginXL Ending a VirginXL sessionChecking your account balance My AccountTop-Up your account Top-Up with a Top-Up CardTop-Up with a debit card, credit card, or PayPal account For more informationMy ringtones My stuffMy games Downloading ringtonesMy graphics Select Assign or Set default, and press the OK keyMy other stuff My soundsCall lists Recent callsView recent calls Missed callsErase call lists Call timersYou can erase your phone’s call lists Select YesPress the End key to exit picture mode Picture mode optionsPictures Select Menu Pictures Take a pictureWhite balance adjusts the camera for different lighting Picture mode indicators and iconsContents of the Settings menu are as follows SettingsMenu options Turning Bluetooth on BluetoothPairing On Visible allows other headsets to find your phoneBluetooth settings Using BluetoothConnecting to a headset Disconnecting from a headsetSounds KeyguardDisplay AlertsWallpapers Menu styleScreensavers BacklightConvenience Hold call Enable hold call featureTouch dialing Place a call on holdCall options Messaging Expert modeCamera Voice answerLock phone SecurityChange lock code Emergency numbersNetwork AccessoriesTTY device Phone informationHearing aid Icon keys shows the icons used by your phoneVoice memo ToolsScheduler View by date View eventsSelect Menu Tools Scheduler and one of the following Select Options Go to today to return to the current dateScheduler settings Alarm clockUse alarm clocks Modify an eventTip calculator Use quick alarmCalculator Select Menu Tools Tip calculatorSelect Menu Tools Timer Set TimerStopwatch FlashlightVoice recognition Voice commandsVoice dial list Call Using Digit Dial Voice Command SettingsTo customize the voice commands, see Call options on Press the End key to end the callPhone accessories Product evaluation Qualified serviceGetting Help Customer SupportConsumer Limited Warranty User Guide Index Electronic serial number ESN. See Meid mobile equipment ID DefaultSee Meid mobile equipment ID EventUsage tips Picture mode Indicators and icons, 44 optionsEntering text, 19 number type Sounds Keypad length, 49 speakerphone Volume Send IM, 26 Sender, 24 settingsSecurity Contacts, 33 white balance, 44 word Entering, 16