3Technical Information and Help
3.1Troubleshooting and FAQ’s
Please check the manual thoroughly before contacting your service provider and read the issues below:
Symptom
Enter PIN
Insert USIM
Enter password or Unlock Code
(No) key tone when pressing keys
No incoming ring tone
No alarm tone
A phone number cannot be dialled
Short message cannot be sent
Resolution
Input the correct PIN number as supplied by Telstra.
Check you have inserted a valid USIM card. See Installing the USIM Card
Enter the unlock code. Default is 0000.
Check the key tone settings in your current profile. See section 1.13
Check the ring tone and ringing volume settings in the profile. Check the handset is not muted (Long press the # Key) Check the profile setting (silent) and the alarm ring setting Check whether any call restrictions are set. See Advanced Call Settings
Check the SMS centre setting in the
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