BenQ M315 user manual Troubleshooting

Page 107

Troubleshooting

If you encounter problems while using the phone, or if it performs erratically, you can consult the information in the chart below. If your particular problem cannot be resolved using the information in the chart, contact the dealer where you purchased the phone.

Problem

 

Possible cause

 

Solution

 

 

 

The network signal is too

Move to a location where the

 

weak

at

your

current

network signal

can

be

 

location for example, in

properly received.

 

 

 

a basement or near a tall

 

 

 

 

building-because wireless

 

 

 

 

transmissions

 

can

not

 

 

 

Poor

effectively reach it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

network

is

busy

at

Avoid using the phone

at

reception

the

 

current

time

(for

such times, or try again after

 

 

 

example,

during peak

waiting a short time.

 

 

times, there may be too

 

 

 

 

much

network

traffic

to

 

 

 

 

handle additional calls).

 

 

 

 

 

 

 

You are too far away from

You can request a service

 

a base station for your

area map from your network

 

network operator.

 

operator.

 

 

 

 

 

 

Poor network trunk quality

Hang up the phone and dial

 

on the part of your

again. You may be switched

Echo or noise

network operator.

 

to a better-quality

network

 

 

 

 

 

 

 

trunk or phone line.

 

 

 

Poor local telephone line

 

 

 

 

 

 

 

quality.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting 95

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Contents Mobile Phone User’s Manual BenQ M315Disclaimer CopyrightSafety Information Specific Operating Restrictions Driving Posted Facilities Blasting Areas European Union Directives Conformance Statement Table of Contents Menus Games Care and Maintenance Troubleshooting Inserting Your SIM Card Preparing Your Phone For UseInstalling the Back Cover Installing the BatteryPage Turning the Phone On Preparing Your Phone For Use Your Phone at a Glance Getting to Know Your PhoneBottom and back views Standby Screen Main menu Camera mode BookIcon Function Description Icons in the LCD displays Status BarSettings Call Settings Call Divert. See Function keys Using the Keys in the Standby ModeLeft soft key Bluetooth Shortcut Alphanumeric keys Sub-menu Menu NavigationMain menu Ending a Phone Call Making a Phone CallMaking an International Call Answering a Phone CallRejecting an Incoming Call Speed Dialing Making an Emergency CallDialing an Extension Number Listening to Voicemails Adding Contacts to the Phone Book Phone BookAdditional phone book entries on phone memory Phone book entries on phone memorySIM Card Phone Book Highlighted. Press to scroll to the name you want Finding Contacts in the Phone BookUsing Your Phone Last Missed, Dialed, and Received Calls Putting a Call on Hold Operations During a CallMute Call Waiting In-Call MenuMaking a Second Call Conference Phone BookCall Records Mute/Unmute Send DtmfEnd Call Hold/Unhold/SwapCalculator Using the Silent ProfileCamera Press to zoom in or out When you are ready to take a picture, press Using Your Phone Shortcuts Setting ShortcutsUsing Shortcuts Editing and Sending a New Short Message MessagesMessages SMS Templates. See Receiving and Reading a Short Message Using Your Phone Managing Drafts Using the SMS TemplatesCleaning Up Messages Managing OutboxBearer Mode Settings Save Msg. toService Center No Direct Reply Validity PeriodMessage Type Status ReportEditing and Sending MMS Messages MMSInsert Using Your Phone Reading an MMS Message Using the MMS TemplatesReply Type SettingsFilter ExpiryRead Report SMS ChatDeferred Download Delivery ReportReceiving a request for a new chat Receiving a reply to your chat messageSet Number VoicemailLeaving a chat session Get VoicemailLanguage Cell BroadcastReceive TopicsMemory Status Input Modes Changing the Text Input ModeExample of iTap in use Predictive Input Mode iTapHow to use iTap How to use the letter input mode Letter Input Mode ABCNumeric Input Mode Symbol Input ModeDirect Connection to URLs Organizing your Devices Using the BluetoothEstablishing Connection with Your Bluetooth Headset Add FindCaller Group EditCopy DeleteMy Number Business CardDialed Call RecordsMissed ReceivedDuration Cleanup AllSet CostCost Limit Eda Mouse GamesGames Cherry BoyAlbum Media CenterMelody ImageRename Allows you to give a new name to the ring tone Tools AlarmConfirm First Auto Time ZoneCalendar OffMenus Currency Converter ShortcutsStopwatch BluetoothWAP Service Oper. ServiceWAP Message How to close the browser and end the online sessionStart Browser Browsing a webpageWAP Settings „ CSD Use only the dialup network Clear URLs Clear CacheDate & Time SettingsAuto Power On/Off Meeting Power OffProfiles NormalPersonal OutdoorsHandsfree AirplaneMessage Tone Ring VolumeAnswer Mode Call RingWallpaper RestoreDisplay RenameBrightness Personal BannerContrast Minute Minder Call SettingsAudio Connect AlertForward All When BusyCancel All Call DivertAll Outgoing Incoming When RoamingChange Password Call BarringFixed Dialing Number Call WaitingAuto Redial User Group Outside AccessNetwork Active LineConnection Network ModeBand Setting Available ListPIN2 Code Service ToneSecurity PIN CodeInput Power Saving ModeLanguage Restore Care and Maintenance Troubleshooting Problem Possible cause Go to Settings Call Troubleshooting