Samsung GH68-27732A, GT-I5700R manual Troubleshooting

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troubleshooting

If you are having trouble with your mobile device, try these troubleshooting procedures before contacting a service professional.

When you turn on your device or while you are using the device, it prompts you to enter one of

Code	Try this to solve the problem:

the following codes:

Code	Try this to solve the problem:

When using the device for the first time or when the PIN requirement is enabled,

PIN you must enter the PIN supplied with the SIM card. You can disable this feature

PUK

Your SIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. To enter the PUK, press and hold [ ] when the PUK lock message appears.

When you access a menu requiring the

using the Lock SIM card menu.

PIN2

PIN2, you must enter the PIN2 supplied with the SIM card. For details, contact your service provider.

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Contents Page Page Legal rights Intellectual PropertyDivX Certified to play DivX video up to 720x480 LCD size Disclaimer of Warranties Exclusion of LiabilityPrivacy Contents Personal productivity Communication Iii IndexContents Instructional icons Using this manualPage Unpack Supplied accessories perform best for your deviceIntroducing your phone Device layoutMenu KeysNavigation GoogleLearn about the icons that appear on your screen IconsIcon Definition Assemble and prepare your mobile phone Install the SIM card and batteryIf the device is on, turn it off.  p Insert the SIM card Insert the battery Replace the battery cover Charge the batteryInsert a memory card optional Remove the battery coverAttach a hand strap optional Lock or unlock the touch screen and keys Disable wireless functionsTurn your device on and off Use the touch screen SwitchersGetting started with your phone Scroll through the Home screen Get to know the Home screenAdd items to the Home screen Application tabMove items on the Home screen Access applicationsRemove items from the Home screen View network information and notificationsSwitch to or from Silent mode Adjust the volume of the ringtonesCustomize your device Turn the touch tone on or offEnter text Activate animation for switching windowsChange your ringtone Set an unlock patternYou can also use the following icons Enter text using the Android keyboardCopy and paste text Install applicationsDownload applications from Android Market Download files from the web Uninstall applicationsSelect the item you want to delete Select Uninstall  OK Download files Synchronize dataView the download history Activate automatic syncSynchronize data manually Manage your wireless accountLearn to make or answer calls and use call functions CallsMake a call Use the speakerphone feature Adjust the volumeAnswer a call View and dial missed callsHold a call or retrieve a held call Call a contact from ContactsDial a second call Answer a second callStart a chat Google TalkMake a multiparty call conference call Add friends to your Friends list Text and multimedia messagesSend a text message To end the chat, press and select End chatView text or multimedia messages GmailSend a multimedia message  Data synchronization  Auto-sync View email messagesOrganise email by labels Send an email message Set up a POP3 or Imap accountEmail messages Press and select Compose Enter an email address Delete an email account Moxier MailSelect Remove account Auto sync changesYour device supports the following file formats Supported file formatsPlay music files MusicAdd music files to your device UrMusic Use the party shuffle featureCamera and camcorder Create a playlistVideo is saved automatically Customise camera settingsCapture videos Open a video GalleryOpen an image Share images or videos Play a slideshowShare videos YouTubeWatch videos Create a contact ContactsFind a contact Import contacts from the SIM cardSet contact groups for synchronisation Set up a favourite contact listFilter contacts by group Change the calendar view CalendarView multiple calendars Create an eventView event reminders View today’s scheduleBrowse web pages Learn to access and bookmark your favourite web pagesBrowser Open multiple pages Access a web Press and select Bookmarks  a bookmarkCopy text from a web Search for text on a webBookmark your favourite web pages Google Maps Google SearchChange the map view Search the mapGet directions to a specific destination Find your locationSearch for a specific location Shop Turn on the Bluetooth wireless feature BluetoothFind and pair with other Bluetooth- enabled devices Select Bluetooth to turn on the Bluetooth wireless featureAllow other Bluetooth devices to locate your device Wi-FiAdd a Wlan Activate and connect to a WlanSet a new alarm Alarm ClockStop an alarm Delete an alarmCalculator Wi-Fi Wireless controlsWi-Fi settings Change the settings for wireless network connectionsCall settings Voicemail Additional call settingsCall forwarding Call barringSound & display Security & location Data synchronizationEnable GPS satellites Use wireless networksSet up SIM card lock Visible passwordsSD card & phone storage ApplicationsUnknown sources Manage applicationsDate & time Change the settings for text inputLocale & text Select localeAndroid keyboard User dictionary About phoneTroubleshooting You forgot a PIN or PUK Ensure that the SIM card is installed correctlyAnother caller cannot hear you speaking Ensure that your device is connected to the headset Your device prompts you to delete some dataYour device freezes or has fatal errors Protect your hearing Safety warningsKeep phone from children and pets Avoid interference with pacemakers Install mobile devices and equipment with cautionHandle and dispose of batteries and chargers with care Safety precautions Protect batteries and chargers from damage Turn off the device near medical equipmentAvoid interference with other electronic devices Reduce the risk of repetitive motion injuries Never use a damaged charger or batteryHandle your device carefully and sensibly Allow only qualified personnel to service your device Signal StrengthEnsure maximum battery and charger life Important usage informationCorrect disposal of this product Ensure access to emergency servicesHandle SIM cards and memory cards with care Correct disposal of batteries in this product Radio frequency safetySpecific Absorption Rates SAR Acknowledging special precautions and Industry Canada noticeOwner’s Record Other Phone Accessories Year Standard Limited WarrantyPhone Year Batteries Leather Case HolsterWarranty information DESIGN, CONDITION, QUALITY, or Performance of the Product What Are the Limits On SAMSUNG’s Liability?Warranty information Warranty information Page Connecting to other devices Visibility setting Installing Low battery indicatorMarket Downloading from web, 23 viewing history Finding Importing from the SIM cardViewing multimedia, 30 viewing text Setting up favouritesViewing Playing slideshows, 40 sharing, 40 viewingCopy and paste, 21 entering, 19 messages Manually