Samsung GT-B5310R user manual Troubleshooting, Following codes

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troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

When you turn on your phone or while you are using the phone, it prompts you to enter one of

Code	Try this to solve the problem:

the following codes:

Code	Try this to solve the problem:

When the phone lock feature is enabled, Password you must enter the password you set for

PUK

Your SIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

When you access a menu requiring the

the phone.

When using the phone for the first time or when the PIN requirement is enabled, you

PIN must enter the PIN supplied with the SIM card. You can disable this feature by using the Check PIN Code menu.

PIN2

PIN2, you must enter the PIN2 supplied with the SIM card. For details, contact your service provider.

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Contents Page Legal rights Intellectual PropertyPrivacy Disclaimer of Warranties Exclusion of LiabilityContents Use Java-powered games Activate and connect to a wirelessIndex Instructional icons Using this manualPage Unpack Supplied accessories perform best for your phoneQwerty Phone layoutMenu PowerDial Alt SymbolQwerty keyboard ShiftLearn about the icons that appear on your display IconsIntroducing your mobile phone Icon Definition Assembling and preparing your mobile phone Install the SIM card and batteryInsert the SIM card Insert the battery Replace the battery coverCharge the battery GB depending on memory card manufacturer and type Insert a memory card optionalAttach a hand strap optional To turn your phone on Press and hold Switch to Airplane ModeTurn your phone on and off Use the touch screen Customize Menu mode Access menusClose applications Switch applicationsSwitch from one active application to another Move widgets to the idle screen Use widgetsOpen the widget toolbar Scroll through the widget toolbarChange the widgets Access help informationActivate a widget Customize your phone Quick access modeAdjust the vibration intensity on the touch screen Activate Etiquette pause Switch to or from the silent profileCalibrate the screen Change your ringtoneLock your phone Set the auto-lock feature for touch screenSelect a wallpaper Select a text fontUnlock the touch screen with smart unlock Enter the new password again and select ConfirmUse basic call functions Send a text or multimedia message Send and view messagesMenu mode, select Messages  MobileMail Send an emailEnter text Enter text on the Qwerty keyboard SymbolYou can use the following text input modes View an email View text or multimedia messagesFind a contact Learn the basics of using the contacts featureAdd and find contacts Add a new contactLearn the basics to capture and view photos and videos Use basic camera functionsCapture photos View photosView videos Select More  Slide Show to view photos as a sideshowCapture videos Listen to the FM radio Listen to musicIcon Function Listen to music filesBookmark your favourite web pages Browse the webBrowse web pages Connect to Mail Use Google servicesConnect to Search Learn about your phone’s additional calling capabilities Use advanced call functionsView and dial missed calls Call a recently dialed numberMake a multiparty call conference call Hold a call or retrieve a held callDial a second call Answer a second callReject a call Call an international numberCall a contact from the contact list Create a group of contacts Use advanced contact functionsCreate a business card Set favourite numbersUse advanced camera functions Capture photos using options presets for various scenesCapture panoramic photos Capture photos in Smile Shot modeCapture a series of photos Use camera options Shutter Sound Customize camera settingsGuidelines ReviewSynchronize your phone with Windows Media Player Use advanced music functionsCopy music files via Samsung Kies Copy music files to a memory cardCreate a playlist Customize your media player settingsMenu mode, select Media Player Select Settings Playing Store radio stations automaticallyRecord songs from the FM radio BackgroundSelect Add to Favourites Set up your favourite radio station listFind music information Find and pair with other Bluetooth- enabled devices Use the Bluetooth wireless featureTurn on the Bluetooth wireless feature  Bluetooth, as required Send data using Bluetooth wireless connectionReceive data using Bluetooth wireless connection Use Remote SIM modeTo activate Wi-Fi on your phone Menu mode, select Wi-Fi Activate and connect to a wireless LAN WlanActivate Wi-Fi Connect to the Internet using WlanRecord a voice Activate the fake call featureMake fake calls Make a fake callPlay a voice memo Change the time delay before fake callsRecord and play voice memos Record a voice memoLearn to edit images and apply fun effects Edit imagesLoad image for editing Apply effects to imagesRotate an image Adjust an imageInsert a visual feature Set your favourite destination list Upload photos and videos to the webResize an image Crop an imageSelect the destinations you want to add and select Save Customize the Communities settingsUpload a file View a fileDownload games or applications Use Java-powered games and applicationsSynchronize data with a Microsoft Exchange server Synchronize dataPlay games Launch applicationsUsing advanced functions Create and view world clocks Use RSS feedsStop an alarm Set and use alarmsSet a new alarm Convert currencies or measurements Deactivate an alarmUse the calculator Create new memos Set a countdown timerUse the stopwatch Create new tasksView events Manage your calendarChange the calendar view Create eventsFollowing codes TroubleshootingAnother caller cannot reach you Ensure that the SIM card is installed correctlyPhone prompts you to insert the SIM card You enter a number, but the call is not dialledYour phone is hot to the touch Phone beeps and the battery icon flashesAudio quality of the call is poor You select a contact to call, but the call is not dialledProtect your hearing Safety warningsKeep phone from children and pets Avoid interference with pacemakers Install mobile devices and equipment with cautionHandle and dispose of batteries and chargers with care Safety precautions Protect batteries and chargers from damage Turn off the phone near medical equipmentAvoid interference with other electronic devices Reduce the risk of repetitive motion injuries Never use a damaged charger or batteryHandle your phone carefully and sensibly Important usage information Signal StrengthAllow only qualified personnel to service your phone Ensure maximum battery and charger lifeCorrect disposal of this product Ensure access to emergency servicesHandle SIM cards and memory cards with care Correct disposal of batteries in this product Radio frequency safetySpecific Absorption Rates SAR Acknowledging special precautions and Industry Canada noticeWlan Ieee 802.11b 35 W/kg Body 1.04 W/kgUmts Band Head 0.38 W/kg Body 0.40 W/kgModel GT-B5310R Serial No Owner’s RecordHolster Standard Limited WarrantyOther Phone Accessories Year Phone Year Batteries Leather CaseWarranty information DESIGN, CONDITION, QUALITY, or Performance of the Product What Are the Limits On SAMSUNG’s Liability?Warranty information Warranty information Page Browser Airplane mode Alarms creatingAuto-lock Battery charging Camera settings ClockConverter Countdown timerGoogle services Headset Icons, 7 images Contacts addingMusic player creating playlists Quick access mode RadioMultimedia MusicVibration intensity Videos TimerVolume Widgets Wi-Fi