Samsung GT-B5310R Phone prompts you to insert the SIM card, Another caller cannot reach you

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troubleshooting

The phone prompts you to insert the SIM card.

Ensure that the SIM card is installed correctly.

Your phone displays “Service unavailable” or “Network connection Error.”

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

You enter a number, but the call is not dialled.

•Ensure that you have pressed the Dial key: [ ].

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number.

Another caller cannot reach you.

•Ensure that your phone is turned on.

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number.

Another caller cannot hear you speaking.

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents Page Intellectual Property Legal rightsDisclaimer of Warranties Exclusion of Liability PrivacyContents Activate and connect to a wireless Use Java-powered gamesIndex Using this manual Instructional iconsPage Supplied accessories perform best for your phone UnpackPhone layout QwertyPower DialMenu Symbol Qwerty keyboardShift AltIcons Learn about the icons that appear on your displayIntroducing your mobile phone Icon Definition Install the SIM card and battery Assembling and preparing your mobile phoneInsert the battery Replace the battery cover Insert the SIM cardCharge the battery Insert a memory card optional GB depending on memory card manufacturer and typeAttach a hand strap optional Switch to Airplane Mode Turn your phone on and offTo turn your phone on Press and hold Use the touch screen Access menus Customize Menu modeSwitch applications Switch from one active application to anotherClose applications Use widgets Open the widget toolbarScroll through the widget toolbar Move widgets to the idle screenAccess help information Activate a widgetChange the widgets Quick access mode Adjust the vibration intensity on the touch screenCustomize your phone Switch to or from the silent profile Calibrate the screenChange your ringtone Activate Etiquette pauseSet the auto-lock feature for touch screen Select a wallpaperSelect a text font Lock your phoneEnter the new password again and select Confirm Unlock the touch screen with smart unlockUse basic call functions Send and view messages Send a text or multimedia messageSend an email Enter textMenu mode, select Messages  MobileMail Symbol You can use the following text input modesEnter text on the Qwerty keyboard View text or multimedia messages View an emailLearn the basics of using the contacts feature Add and find contactsAdd a new contact Find a contactUse basic camera functions Capture photosView photos Learn the basics to capture and view photos and videosSelect More  Slide Show to view photos as a sideshow Capture videosView videos Listen to music Listen to the FM radioListen to music files Icon FunctionBrowse the web Browse web pagesBookmark your favourite web pages Use Google services Connect to SearchConnect to Mail Use advanced call functions View and dial missed callsCall a recently dialed number Learn about your phone’s additional calling capabilitiesHold a call or retrieve a held call Dial a second callAnswer a second call Make a multiparty call conference callCall an international number Call a contact from the contact listReject a call Use advanced contact functions Create a business cardSet favourite numbers Create a group of contactsCapture photos using options presets for various scenes Use advanced camera functionsCapture photos in Smile Shot mode Capture a series of photosCapture panoramic photos Use camera options Customize camera settings GuidelinesReview Shutter SoundUse advanced music functions Copy music files via Samsung KiesCopy music files to a memory card Synchronize your phone with Windows Media PlayerCustomize your media player settings Menu mode, select Media Player Select SettingsCreate a playlist Store radio stations automatically Record songs from the FM radioBackground PlayingSet up your favourite radio station list Find music informationSelect Add to Favourites Use the Bluetooth wireless feature Turn on the Bluetooth wireless featureFind and pair with other Bluetooth- enabled devices Send data using Bluetooth wireless connection Receive data using Bluetooth wireless connectionUse Remote SIM mode  Bluetooth, as requiredActivate and connect to a wireless LAN Wlan Activate Wi-FiConnect to the Internet using Wlan To activate Wi-Fi on your phone Menu mode, select Wi-FiActivate the fake call feature Make fake callsMake a fake call Record a voiceChange the time delay before fake calls Record and play voice memosRecord a voice memo Play a voice memoEdit images Load image for editingApply effects to images Learn to edit images and apply fun effectsAdjust an image Insert a visual featureRotate an image Upload photos and videos to the web Resize an imageCrop an image Set your favourite destination listCustomize the Communities settings Upload a fileView a file Select the destinations you want to add and select SaveUse Java-powered games and applications Download games or applicationsSynchronize data Play gamesLaunch applications Synchronize data with a Microsoft Exchange serverUsing advanced functions Use RSS feeds Create and view world clocksSet and use alarms Set a new alarmStop an alarm Deactivate an alarm Use the calculatorConvert currencies or measurements Set a countdown timer Use the stopwatchCreate new tasks Create new memosManage your calendar Change the calendar viewCreate events View eventsTroubleshooting Following codesEnsure that the SIM card is installed correctly Phone prompts you to insert the SIM cardYou enter a number, but the call is not dialled Another caller cannot reach youPhone beeps and the battery icon flashes Audio quality of the call is poorYou select a contact to call, but the call is not dialled Your phone is hot to the touchSafety warnings Keep phone from children and petsProtect your hearing Install mobile devices and equipment with caution Handle and dispose of batteries and chargers with careAvoid interference with pacemakers Safety precautions Turn off the phone near medical equipment Avoid interference with other electronic devicesProtect batteries and chargers from damage Never use a damaged charger or battery Handle your phone carefully and sensiblyReduce the risk of repetitive motion injuries Signal Strength Allow only qualified personnel to service your phoneEnsure maximum battery and charger life Important usage informationEnsure access to emergency services Handle SIM cards and memory cards with careCorrect disposal of this product Radio frequency safety Correct disposal of batteries in this productAcknowledging special precautions and Industry Canada notice Specific Absorption Rates SARBody 1.04 W/kg Umts Band Head 0.38 W/kgBody 0.40 W/kg Wlan Ieee 802.11b 35 W/kgOwner’s Record Model GT-B5310R Serial NoStandard Limited Warranty Other Phone Accessories YearPhone Year Batteries Leather Case HolsterWarranty information What Are the Limits On SAMSUNG’s Liability? DESIGN, CONDITION, QUALITY, or Performance of the ProductWarranty information Warranty information Page Airplane mode Alarms creating Auto-lock Battery chargingCamera settings Clock BrowserCountdown timer Google services Headset Icons, 7 imagesContacts adding ConverterQuick access mode Radio MultimediaMusic Music player creating playlistsTimer VolumeWidgets Wi-Fi Vibration intensity Videos