Troubleshooting / FAQ

Camera takes continuous images of no subject

A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating motion in front of the camera or an area where there is high heat in the fore- ground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue. To remedy this situation:

1.Try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings.

2.If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion.

3.If the camera continues to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair.

Battery life is shorter than expected

1.Battery life will vary with operating temperature and the number of images taken over time. Typically, the Trophy Cam will be able to capture several thousand images before the batteries die.

2.Check to make sure you have used new alkaline or lithium batteries. Bushnell recommends using 8 Energizer® Lithium AA batteries in all Trophy Cams to obtain maximum battery life.

3.Make sure that the power switch was turned to the “On” position and that the camera was not left in “Setup” mode while in the field.

4.Make sure that you are using a good quality name brand SD card in your camera. Bushnell recommends SanDisk® brand SD Cards up to 32GB. Our experience indicates that poor quality SD cards can sometimes reduce your Trophy Cam battery life.

Camera stops taking images or won’t take images

1.Please make sure that the SD card is not full. If the card is full, the camera will stop taking images.

2.Check the batteries to make sure that they are new alkaline or lithium AA batteries. See note above about short battery life.