Troubleshooting Your Phone, See Cleaning | Cisco Systems CP7945G

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

	Symptom	Explanation

	You cannot hear a dial	One or more of these factors may apply:
	tone or complete a call	• You must log into the Extension Mobility service.
		• You must log into the Extension Mobility service.
		• You must enter a client matter code (CMC) or forced authorization
		code (FAC) after dialing a number. (SCCP phones only)
		• Your phone has time-of-day restrictions that prevent you from using
		some features during certain hours of the day.

	The Settings button is	Your system administrator may have disabled	on your phone.
	unresponsive

	The phone screen	The phone screen has gone into sleep mode to save power after a period of
	appears blank	inactivity. Wake the phone screen by pressing it, by lifting the handset, or
		by pressing any button, such as	. See Cleaning and
		Maintaining the Phone Screen, page 17.

	The softkey that you	One or more of these factors may apply:
	want to use does not	• You must press more to reveal additional softkeys.
	appear	• You must press more to reveal additional softkeys.
	appear	• You must change the line state (for example, go off-hook or have a

		connected call).
		• Your phone is not configured to support the feature associated with
		that softkey.

	Barge fails and results	You cannot barge an encrypted call if the phone you are using is not
	in a fast busy tone	configured for encryption. When your barge attempt fails for this reason,
		your phone plays a fast busy tone.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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Cisco Systems CP7945G manual Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation, See Cleaning

Contents

Americas Headquarters Page Contents Viewing or Removing Conference Participants Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance Information Using External Devices Power OutageCisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip Required Headset Support Adjusting the Footstand OptionalUsing a Headset Registering with Taps OL-22332-01 Understanding Buttons and Hardware An Overview of Your Phone Cisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7945G Description Accessing the Help System On Your Phone, Cleaning and MaintainingAccessing Voice Messages Using Call Logs, Items, Screen Features,Understanding Lines and Calls Choosing Phone Screen Icon Line or call state Description Understanding Line and Call Icons Icons, page 15, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Cleaning and Maintaining the Phone ScreenChoosing Phone Screen Items Screen item Do this Cisco Unified IP Phone 7965G and 7945G Understanding Feature Buttons and MenusIf you want to Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Corporate Setting Up PhonesAccess Lists for Mobile Placing a Call-Additional Options Choose Personal Address Book For more information If you want to Then SeePersonal Directory to log If you want to Then For more information, see Answering a CallAnswer or Message System, Using AutoAnswer with aUsing a Single Phone Number Sending a Call to a Voice Ending a Call Using Hold and ResumeOr EndCall Using Mute Switching an In-Progress Call to Another Phone Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System Press CFwdALL or Forward All Settings on the Web,User Options Web Pages, Making Conference Calls Using Do Not DisturbPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Features Using Join Tip Using cBarge Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference Participants If you want to Then Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using the Personal Directory on the Web,Personal Directory on Your Phone, Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Single-button and Multi-touch Barge CBarge and Barge Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration If you Then Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call ID Using Cisco Extension Mobility Press Change Change CredentialsPress ChangePIN See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, OL-22332-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone OL-22332-01 User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages, User Preferences Viewing Angle Customizing the Phone ScreenOptions Web Pages, User Preferences Brightness User Preferences Background Images See Cleaning and Maintaining the Phone Screen, OL-22332-01 Using Call Logs Using Call Logs and Directories State, Missed Calls or Received Calls Directory DialingPress EditDial Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice Messages Message System, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do this If you want to Then do this after you log Configuring Features and Services on the WebUsing the Personal Directory on the Web Choose User Options Device Click Service URL Choose User Options Fast Dials Click Add New Create a PAB entry. See Using Your Personal Address Book onChoose User Options Fast Dials Choose User Options Device Setting Up Speed Dials on the Web Your Phone, Setting Up Phone Services on the WebSee Configuring Fast Dials on the Web, Click Phone Services Feature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Set up call forwarding Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration Options Advanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco Extension See Cleaning Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation If you are asked to Then Viewing Phone Administration Data Using the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps