Americas Headquarters
Page
 Contents
 Viewing or Removing Conference Participants
 Accessing Voice Messages
 Cisco One-Year Limited Hardware Warranty Terms Index
 If you want to Then
Using this Guide
Getting Started
 Safety and Performance Information
Finding Additional Information
 Cisco Product Security Overview
Power Outage
Using External Devices
 Accessibility Features
 Connecting Your Phone
 Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
 Adjusting the Footstand Optional
Using a Headset
Registering with Taps
Headset Support
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 An Overview of Your Phone
Understanding Buttons and Hardware
 Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7970G and 7971G-GE
 Cisco Unified IP Phone 7945G
 Description
 Cleaning and Maintaining
Accessing Voice Messages
Using Call Logs,
Accessing the Help System On Your Phone,
 Screen Features,
Understanding Lines and Calls
Choosing Phone Screen
Items,
 Understanding Line and Call Icons
Icon Line or call state Description
 Menus,
Understanding Phone Screen Features
Icons, page 15, and Viewing Multiple Calls,
 Cleaning and Maintaining the Phone Screen
Choosing Phone Screen Items
Screen item Do this
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
 If you want to
Understanding Feature Buttons and Menus
Cisco Unified IP Phone 7965G and 7945G
 Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Accessing the Help System on Your Phone
 Understanding SIP vs. Sccp
 Basic Call Handling
Placing a Call-Basic Options
For more information
If you want to Then See
 Setting Up Phones
Access Lists for Mobile
Placing a Call-Additional Options
Corporate
 For more information If you want to Then See
Personal
Directory to log
Choose Personal Address Book
 Answer or
Answering a Call
If you want to Then For more information, see
 Using AutoAnswer with a
Using a Single Phone Number
Sending a Call to a Voice
Message System,
 Or EndCall
Using Hold and Resume
Ending a Call
 Using Mute
 Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
 Viewing Multiple Calls
 Transferring Calls
 Sending a Call to a Voice Message System
Forwarding Calls to Another Number
 User Options Web Pages,
Settings on the Web,
Press CFwdALL or Forward All
 Press DND or Do Not Disturb
Using Do Not Disturb
Making Conference Calls
 Using Conference Features
See Viewing or Removing Conference Participants,
 Using Join
 Using cBarge
Tip
 See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
Press ConfList or Conference List
 If you want to Then
 Web pages. See Accessing Your User Options Web Pages,
Advanced Call Handling
Speed Dialing
Directory on Your Phone,
 Personal Directory on Your Phone,
Using the Personal Directory on the Web,
Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
 Understanding Shared Lines
Using a Shared Line
Using Barge to Add Yourself to a Shared-Line Call
 CBarge and Barge
Single-button and Multi-touch Barge
 Press Private
 Using BLF to Determine a Line State
 Making and Receiving Secure Calls
 VPN Configuration
 Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
If you Then
 Using Cisco Extension Mobility
 Press ChangePIN
Change Credentials
Press Change
 See Answering a Call,
Access Lists for Mobile Connect,
See Switching an In-Progress Call to Another Phone,
 See Placing a Call-Additional Options,
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 Using a Headset
Using a Handset, Headset, and Speakerphone
Using a Handset
 Using a Speakerphone
Using a Wireless Headset
Using Wideband with your Headset
Choose User Preferences Audio Preferences Wideband Headset
 Using AutoAnswer with a Headset or Speakerphone
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 Changing Phone Settings
Customizing Rings and Message Indicators
Accessing Your User Options Web Pages,
User Preferences Rings
 Customizing the Phone Screen
Options Web Pages,
User Preferences Brightness
User Preferences Viewing Angle
 See Cleaning and Maintaining the Phone Screen,
User Preferences Background Images
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 Using Call Logs and Directories
Using Call Logs
 State,
 Press EditDial
Directory Dialing
Missed Calls or Received Calls
 Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Using Personal Directory on Your Phone
 Press Fast Dial
 Personal Directory Personal Fast Dials
 Accessing Voice Messages
Customizing Rings and Message Indicators,
 Message System,
 Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Options Device
 Configuring Features and Services on the Web
Using the Personal Directory on the Web
Choose User Options Device Click Service URL
If you want to Then do this after you log
 Choose User Options Fast Dials
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Fast Dials Click Add New
 Setting Up Speed Dials on the Web
Choose User Options Device
 Setting Up Phone Services on the Web
See Configuring Fast Dials on the Web,
Click Phone Services
Your Phone,
 Programmable phone button
Services
Feature buttons
 Choose User Options User Settings
Controlling User Settings on the Web
Controlling Line Settings on the Web
 Set up call forwarding
 Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
 Choose User Options Mobility Settings Remote Destinations
 Using Cisco WebDialer
 Configuration Host Name
Network
 Understanding Additional Configuration Options
If you Then For more information
 See Using AutoAnswer with a
See Using BLF to Determine a Line
See Using Cisco Extension
Advanced Call Handling
 Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
See Cleaning
 Viewing Phone Administration Data
If you are asked to Then
 Using the Quality Reporting Tool
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 Cisco One-Year Limited Hardware Warranty Terms
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 Index
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Page
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 Taps