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| Basic Call Handling |
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If you want to... | Then... |
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Remove a call from | 1. Press the appropriate line button: | or | (flashing). Doing so may |
hold on a different line | cause a held call to resume automatically: |
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•If there is a reverting call on the line, that call will resume.
•If there is more than one reverting call on the line, the oldest reverting call will resume.
•If a
2.If necessary, scroll to the appropriate call and press Resume.
Tips
•Engaging the Hold feature typically generates music or a beeping tone.
•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
•The duration between Hold Reversion alerts is determined by your system administrator.
•The Hold feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.
If you want to... | Then... |
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Toggle Microphone on | Press | . |
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Toggle Microphone off | Press | . |
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Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) | 27 |