Basic Call Handling

 

 

 

 

 

If you want to...

Then...

 

 

For more information, see...

 

 

 

 

 

Answer with the

Press

, Answer, or

(flashing).

Using a Handset, Headset,

speakerphone

Note The ringing line is selected

and Speakerphone, page 55

 

 

 

 

automatically. Contact your

 

 

 

system administrator for the

 

 

 

options to select the primary line

 

 

 

each time.

 

 

 

 

 

Switch from a connected

Press Answer or, if the call is ringing on

Using Hold and Resume,

call to answer a new call

a different line, press

(flashing).

page 26

 

 

 

 

Answer using call waiting

Press Answer.

 

Using Hold and Resume,

 

 

 

 

page 26

 

 

 

 

Send a call to a voice

Press iDivert.

 

Sending a Call to a Voice

message system

 

 

 

Message System, page 31

 

 

 

 

Auto-connect calls

Use AutoAnswer.

 

Using AutoAnswer with a

 

 

 

 

Headset or Speakerphone,

 

 

 

 

page 57

 

 

 

Retrieve a parked call on

Use Call Park, Directed Call Park, or

Storing and Retrieving Parked

another phone

Assisted Directed Call Park.

Calls, page 41

 

 

 

 

Use your phone to answer

Use Call Pickup.

 

Picking Up a Redirected Call

a call ringing elsewhere

 

 

 

on Your Phone, page 40

 

 

 

Answer a priority call

Hang up the current call and

Prioritizing Critical Calls,

(SCCP phones only)

press Answer.

 

page 49

 

 

 

Answer a call on your

Set up Mobile Connect and answer

Managing Business Calls

mobile phone or other

your phone.

 

Using a Single Phone Number,

remote destination

When you enable Mobile Connect and

page 52

 

 

 

answer the call on your mobile phone

 

 

and you have up to four IP Phones or

 

 

Softphone configured as shared lines, the

 

 

additional phones stop flashing.

 

 

 

 

 

 

Tips

If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.

A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

25

Page 31
Image 31
Cisco Systems CP7945G manual Sending a Call to a Voice, Message System, Using AutoAnswer with a, Headset or Speakerphone