Troubleshooting DisplayStatus/Solution, Fax problems | HP Fax 2140

Troubleshooting

(continued)

DisplayStatus/Solution

Remove

jammed

paper

The

paper has jammed

during printing.

To clear

the paper

jam,

and

press

Cancel

see

Paper jams

during

printing

on page

41.

Send

Error.

There is an error

while

sending

a fax.

Try

again.

System

Busy

The

fax machine

is busy doing something

else.

Try

again

later

To redial now,

press

The

machine

is waiting

(three minutes)

to automatically redial the

Start

fax number that was busy

or did not answer.

You

have the

option to manually

redial

by pressing Start.

Processing

Job

You

attempted to enter

Favorites

while

sending

or printing

Favorites document.

Unknown

ink

level

A previously

used cartridge

has been

detected.

Remaining

ink

reported in View Tnk Level and Tnk Low message may be

inaccurate.

Troubleshooting

Your problem may be listed in "LCD error messages" on page 46. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 59.

"_ TIP: (For U.S. only) You can test your HP Fax to make sure it is set up properly for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press Start. Please wait approximately 1 minute and you wilt receive a "Fax Back System Test" page, confirming your product is working correctly. The Fax Header must be set up in order to test the fax machine.

Fax problems

ProblemSolution

The machine is not working, there is no display, and the buttons are not working,

No dial tone.

Unplug the power cord and plug it in again. Check that your socket is live.

Check that the phone line is connected properly to the port in the bottom of the fax. Unplug and replug it. Make sure it clicks. Check the phone socket in the wall by plugging in another phone.

Someone calls and gets a busy signal even though the fax is not busy.

This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another

call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line

will appear busy until the machine resets.

48 Care and maintenance

Image 51

HP Fax 2140 manual Troubleshooting DisplayStatus/Solution, Fax problems, Paper jams, ProblemSolution

Contents

Page HP 2140 Fax series Safety information Contents Feature AdditionalAdvanced Faxing Ink level Load paper Quick start Load documents to fax or copy Send a faxLoaddocumentstofaxorcopy PushthePaperTrayCoverbackintoplace Receive a fax Make a copyReceiveafax Maketelephonecall Make a telephone call HP Fax basics HP Fax features Parts of the HP Fax HP 2140 Fax Description Mode/Contrast TheHP2140FaxControl Panel of HP Fax Label Icon Name and Description Themenus Settings Overviewofmenuoptions Overview of menu optionsBasic FAX menu OptionSettings Overviewofmenuoptions OptionAdvanced FAX menu Navigate the menus Menu Option SettingsReady mode Loudspeaker Enter dates, times, text, and telephone numbers Most text fields PressProduces Press Result Speed dialingFax header telephone number Store a number in the phone book Speeddialing Paper types and sizes Document types and sizesPapertypesandsizes Setdocumentresolutionandcontrastforasinglecopy Set document resolution and contrast for a single copyDo not try to send documents that are Speaker volume Press Loudspeaker AdjustvolumeAdjust volume Ringer volume Set rings to answer Additional features See who called with Caller ID UseCallerID Use Caller IDBlock junk fax numbers Turn Caller ID on Favorites FavoritesDelete a number ImageTCR Image TCRDistinctive ring Drpd Step lmTeach the HP Fax the ring pattern Answer/receive modeReSet up distinctive ring Drpd answer mode Answer/receivemode TEL Broadcasting Delayed fax Setting send polling PollingPolling To cancel the scheduled job Forward faxesPolling another fax to receive Forwardfaxes Alarm sounds Set the date and timeTurn on and off sounds Automatic reports Silent modeSetthefaxheaderinformation Set the fax header information Printreports Reports you can printReport name Reprintingfaxes Reprinting faxes Loudspeaker Redial a number in memoryLoudspeaker View ink level Print cartridge information Printtheselftest Print the self testReplace the print cartridge Care and maintenance Clearjammeddocumentsandpaper Clear jammed documents and paper Maintain the print cartridge Maintaintheprintcartridge Clean the cartridge carrier contacts Clean the document scanner area Adjust the scanner Display LCDerrormessagesLCD error messages Status/Solution Ink Cartridge Display ProblemSolution Troubleshooting DisplayStatus/SolutionTroubleshooting Fax problems Dialcorrectly.Phonebooklist,seePrintreportsonpage34 Troubleshooting ProblemSolutionCauselineerrorsCheckyourmachinebymakingcopy Machine,problem Careandmaintenance49 Atthetop Print Quality ProblemsProblem Solution Page36 Problem Paper feeding problems Paper size Dimensions Paper weight Document types and sizesAcceptable documents Product specifications Print cartridgeHP 701 black inkjet print cartridge CC635A ECMmode ProductspecificationsResolution Speeddials Sample of ITU #1 test chart reduced to 60.5% AsampleofITU#1testchartreducedto60.5% Plastics Environmental product stewardship programEnvironmentalproductstewardshipprogram Protecting the environment Regulatorynotices Regulatory noticesRegulatory model identification number NetworkfromabnormalsurgesontheACpowerline Automatic DialersFCC statement Use Hewlett-Packard support services UseHewlett-PackardsupportservicesBefore calling customer support Ea6a Declaration of conformity # oEc.A .,o,oFCO.FO.M,.Y Hewlett-Packard Limited Warranty Statement Hewlett-PackardLIMITEDWARRANTYSTATEMENT Index Page Button11 Programming18 Setbroadcasting menu14 SetdelayedfaxSettingdateandtime33 Symbols button11 Systemdata35 V e n t CM721-90001