Troubleshooting
From time to time your machine may not operate as it should. Before calling for Assistance (see “Assistance”),
make sure that the problem cannot be resolved easily using the following list. | GB | |
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Malfunction: | Possible causes / Solutions: |
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The washing machine will not switch on.
The wash cycle does not begin.
The washing machine fails to load water.
The machine continuously loads and drains water.
The machine does not drain or spin.
The washing machine vibrates too much during the spin cycle.
The washing machine leaks.
•The plug has not been inserted into the electrical socket, or it has not been inserted far enough to make contact.
•There is no power in the house.
•The porthole door has not been shut properly.
•The START/RESET button has not been pressed.
•The water tap has not been turned on.
•The water inlet hose is not connected to the tap.
•The hose is bent.
•The water tap has not been turned on.
•There is no water in the house.
•The water pressure is insufficient.
•The START/RESET button has not been pressed.
•The end of the outlet hose has not been fitted at a height between 65 and 100 cm from the floor (see “Installation”).
•The free end of the hose is underwater (see “Installation”).
•If If the dwelling is on one of the upper floors of a building, there may be problems relating to water drainage, causing the washing machine to load and drain water continuously. Special
•The wall drainage system is not fitted with a breather pipe.
•The programme does not include a draining phase: some programmes require manual draining (see “Programmes and options”).
•The Easy Iron option is enabled: to complete the programme, press the START/RESET button (see “Programmes and options”).
•The outlet hose is bent (see “Installation”).
•The drainage duct is clogged.
•The drum was not unlocked properly when the appliance was installed (see “Installation”).
•The washing machine is not level (see “Installation”).
•The washing machine is trapped between cabinets and a wall (see “Installation”).
•The load is not balanced properly (see “Description of the machine”).
•The water inlet hose is not screwed on to the tap correctly (see “Installation”).
•The detergent dispenser drawer is blocked (for instructions on how to clean it, see “Care and maintenance”).
•The outlet hose has not been secured properly (see “Installation”).
The icons corresponding to the “Phase in progress” flash rapidly at the same time as the ON/OFF indicator light.
There is too much foam.
The washing machine door remains locked.
•Switch off the machine and unplug the appliance; wait for approximately 1 minute then switch it on again.
If the problem persists, contact Assistance.
•The detergent is not designed for machine washing (the packaging should state that the product is “for washing by machine”, “for washing by hand or machine” or similar).
•Too much detergent was used.
•Follow the manual unlocking procedure (see “Precautions and tips”).
If the problem persists after the above checks have been carried out, shut off the water tap, switch off the machine and contact Assistance.
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