Do not wash

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–Woollen items must be labelled with the “Pure New Wool” symbol if they are to be washed in the machine, and must also be labelled “non-matting” or “machine washable”. Please check the laundry item for the label.

–Colour often leaks from new coloured items.

This can then colour other lighter items being washed.

We therefore recommend that coloured items should be washed for the first time separately.

For future washes, non colourfast items can only be washed with white laundry up to 40°C.

Note: when sorting laundry

–check there are no metal objects in the laundry (such as paper clips, safety pins, pins, coins etc...); In the event of a machine failure during the warranty period and foreign objects are found to be the cause of the failure a labour charge may be made for the call out of an engineer.

–button up pillowcases, fasten zips, hook & eye fasteners, belts and long dressing gown cords;

–remove curtain hooks;

–pay close attention to the labels on items;

–if you notice stubborn stains whilst sorting the laundry, remove them using a special detergent or a special stain remover.

–We do not recommend washing a full load of just towelling items as they absorb a lot of water and may become too heavy for the drum.