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Trouble shooting
What might be the cause of...
Defects you can remedy yourself
Before calling GIAS Service for technical advice please run through the following checklist. A charge will be made if the machine is found to be working or has been installed incorrectly or used incorrectly. If the problem persists after completing the recommended checks, please call the GIAS Service (tel: 08705 400 600), they may be able to assist you over the telephone.
PROBLEM | CAUSE | REMEDY | |
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1. Does not work on any programme | Plug not in socket. | Plug it in. | |
| Not switched on. | Switch on. | |
| Power failure. | Check and refer to ‘Power Failure’ | |
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| section. | |
| Fuse blown. | Check. | |
| Door open. | Close door. | |
| RCD tripped (trip switch). | Reset RCD. | |
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2. Does not fill with water | See cause 1. | Check. | |
| Water supply turned off. | Turn on water supply. | |
| Programme selector not correctly | Position programme selector | |
| positioned. | correctly. | |
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3. Water does not drain away | Kink in discharge hose. | Straighten discharge hose. | |
| Foreign bodies in filter. | Examine filter. | |
| The machine has been plumbed in | Check installation. | |
| incorrectly. |
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4. Water on floor around the washing | Leaking gasket between tap and | Replace gasket and tighten | |
machine | water inlet hose. | connection. | |
| Strand of clothing or dirt between | ||
| door rubber gasket and door glass. | rubber door gasket/door glass | |
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| clean. | |
| Incorrect plumbing. | Check plumbing. | |
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5. Does not spin | Water has not yet drained away. | Wait a few minutes for machine to | |
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| empty. | |
| ‘Spin Cancel’ option selected (certain | Check. | |
| models only. |
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| Unbalanced load. | Rearrange load evenly. | |
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6. Machine vibrates a lot during spin | Washing machine not completely | Adjust the special adjustable feet. | |
| level. |
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| Load not distributed evenly. | Rearrange the laundry evenly. | |
| Transit brackets not removed. | Remove transit brackets. | |
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7. Door will not open | Two minutes have not elapsed since | Wait two minutes. | |
| the programme finished. |
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8. The control knob turns a full circle | The control knob was not in the | Note: This action is normal if the | |
quickly during a programme | expected position when automatically | knob has been moved accidentally | |
| checked by the machine. | during a cycle. | |
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