Before you call for service… | www.geappliances.ca |
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
WATER |
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| Possible Causes | What To Do |
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Too many suds |
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| Type of detergent | • Switch to a lower sudsing detergent brand and follow |
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| instructions on package. |
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| Soft water | • Try less detergent. |
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| Too much detergent. | • Measure your detergent carefully. Use less soap if you |
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| have soft water, a smaller load or a lightly soiled load. |
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Water leaks |
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| Fill hoses or drain hose is | • Make sure hose connections are tight at faucets and |
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| improperly connected | rubber washers are installed. Make sure end of drain |
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| hose is correctly inserted in and secured to drain facility. |
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| The drain hose should be inserted into the washer and |
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| the collar or clip should be screwed in. Remove any |
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| kinks in the drain hose and make sure that it is not |
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| pushed too close to the wall. |
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| Household drain may | • Check household plumbing. You may need to call a |
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| be clogged | plumber. |
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| Constant water pressure | • Tighten hoses at the faucets and turn the water off after |
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| to the fill hoses at the | each use. |
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| water source | • Check condition of the fill hoses; they should be |
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| replaced every 5 years. |
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| Using too much detergent | • Use less detergent. Use less soap if you have soft water, |
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| in washer | a smaller load or a lightly soiled load. |
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| Fill hoses, washers and screens | • The washer and screens that come with the inlet hoses |
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| must be installed properly. Over time, these should be |
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| replaced. |
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| Overloading the washer | • Loosely load clothes no higher than the top row of holes |
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| in the washer basket. The water level should just cover |
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| the clothes. |
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Water temperature |
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| Cooler water temperatures | • New laundry detergents have been formulated to work |
seems incorrect |
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| provide improved energy | with cooler water temperatures without affecting wash |
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| efficiency | performance. |
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| Control is not set properly | • Check water temperature control (on some models) or |
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| Cycle knob and adjust. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on and make sure |
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| or improperly connected | hoses are connected to correct faucets. |
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| Water valve screens are | • Turn off the water source and disconnect the water fill |
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| stopped up | hoses from the upper back of the washer. Use a brush or |
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| toothpick to clean the screens in the machine. Reconnect |
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| the hoses and turn the water back on. |
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| House water heater is | • Make sure house water heater is delivering water |
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| not set properly | at |
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Water won’t drain |
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| Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
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| improperly connected | sitting on it. |
• Top of drain outlet should be less than 8 ft. (2.5 m) above floor.
15
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Troubleshooting Tips
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