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OPERATION | Possible Causes | What To Do |
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Washer won’t operate | Washer is unplugged | • Make sure cord is plugged securely into a working outlet. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on. |
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| Controls are not set properly | • Check controls. |
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| Lid is | • Close lid and reset cycle, to the beginning if necessary. |
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| prevents agitation and |
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| spinning when lid is up |
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| Circuit breaker/fuse is | • Check house circuit breakers/fuses. Replace fuses or |
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| tripped/blown | reset breaker. Washer should have separate outlet. |
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| Electronics need to be reset | • Unplug washer, wait 2 minutes, plug back in and press START. | |
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| START was not pressed | • Press START. |
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| Lid magnet missing | • Call for service. |
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Time not shown | Unit filling | • This is normal. Estimated time remaining is updated during |
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on display |
| fill time. |
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Movement inside machine | Shifting mechanism is | • When the machine is manually turned off, the shifter will |
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when shut off | disengaging the motor | disengage the motor before completely shutting down. |
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| If lid is raised before the motor is disengaged, it will resume |
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| when lid is closed. |
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PERFORMANCE | Possible Causes | What To Do |
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Clothes too wet | Incorrect spin cycle | • Make sure the spin cycle selected matches the load you are |
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| selected | washing. Some fabrics will feel wetter when rinsed with cold water. | |
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Colored spots | Incorrect use of fabric | • Check fabric softener package for instructions and follow |
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| softener | directions for using dispenser. |
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| • Make sure you have selected the Fabric Softener option |
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| (for Energy Star models). |
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| • Pretreat stain and rewash. |
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| Dye transfer | • Sort whites or lightly colored items from dark colors. |
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Grayed or yellowed | Not enough detergent | • Use more detergent (especially with larger loads). |
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clothes |
| Be sure to follow detergent manufacturer’s directions. |
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| Hard water | • Use a water conditioner like Calgon brand or install |
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| a water softener. |
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| Water is not hot enough | • Make sure water heater is delivering water at |
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| Washer is overloaded | • Select load size to match clothes load. |
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| Detergent is not | • Add detergent as wash basket fills with water before |
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| dissolving | you load clothes. |
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| Dye transfer | • Sort clothes by color. If fabric label states wash separately, |
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| unstable dyes may be indicated. |
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Lint or residue on | Clothes are air or line dried | • If you do not dry your clothes with a clothes dryer, your |
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clothes |
| clothes may retain more lint. |
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| Incorrect sorting | • Separate lint producers from lint collectors. |
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| Washing too long | • Wash small loads for a shorter time than larger loads. |
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| Detergent not dissolving | • Add detergent as wash basket fills with water, before you |
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| load clothes. |
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| • Try a liquid detergent. |
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| • Use warmer water temperature. |
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| Overloading | • Load clothes no higher than the top row of holes in the |
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| washer basket. |
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| • Make sure load size selected matches clothes load size. |
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| Incorrect use of fabric | • Check fabric softener package for instructions | 9 |
| softener | and follow directions for using dispenser. | |
Safety Instructions
Operating Instructions
Troubleshooting Tips
Consumer Support