28What to do if…
Problem
The machine does not empty and/or does not spin:
There is water on the floor:
Unsatisfactory washing results:
The door will not open:
Possible cause/Solution
The drain hose is squashed or kinked. 
•Check the drain hose connection. The drain filter is clogged. 
•Clean the drain filter.
An option or a programme that ends with the water still in the tub or a that eliminates all the spinning phases has been selected.
•Select the draining or the spinning pro- gramme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Too much detergent or unsuitable detergent (creates too much foam) has been used.
• Reduce the detergent quantity or use anoth- er one.
Check whether there are any leaks from one of the inlet hose fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp.
•Check the water inlet hose connection. The drain hose is damaged.
•Change it with a new one.
The cap on the emergency emptying hose has not been replaced or the filter has not been properly screwed in after cleaning action.
•Put the cap back on the emergency emptying hose or screw the filter fully in.
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use an- other one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stub- born stains.
The correct temperature was not selected.
•Check if you have selected the correct tem- perature.
Excessive laundry load.
• Introduce into the drum less laundry.
The programme is still running.
•Wait the end of washing cycle. The door lock has not been released.
•Wait until the door symbol 9.5 has gone off. There is water in the drum.
•Select drain or spin programme to empty out the water.