Goodmans GDB20TTS instruction manual Help and advice

Troubleshooting

Help and advice

If you have difficulties using your set-top box and none of the suggestions below work, try switching your set-top box off at the mains, and then back on again. If this does not work, contact the shop you bought your set-top box from or a qualified repair technician. Never try to repair your set-top box yourself.

Please make sure you know the model number of your set-top box before contacting us. The model number is printed on the label on the underneath of the set-top box main unit.

Problem	What might be causing the problem
The ‘Standby’ light is	The mains lead either unplugged or the fuse in the mains plug
not lit.	has blown.
You cannot get a	The aerial is not connected. The aerial is damaged or pointing
signal on your set-top	in the wrong direction. You are not in an area which can
box.	receive a digital signal for the set-top box.
You cannot get a	Your TV is set to the wrong AV channel. Check the channel
picture or any sound.	you are using. Your set-top box may be set to digital teletext
	mode. You may get an encrypted channel message. You
	have to pay to watch this channel. The signal is encoded
	(encrypted) so that only authorised equipment can receive it.
Your set-top box is	The set-top box is switched off or you are not pointing the
not responding to the	remote control at the set-top box properly. There might be
remote control.	something in front of the front panel on the set-top box. You
	may have put the batteries in the remote control the wrong
	way round or you may need new batteries.
The picture is made	The aerial may not be the right type for the set-top box. It may
up of square blocks or	be damaged or pointing in the wrong direction.
it freezes still.
You can only find	You have your favourites selected. Check your ‘Channel list’.
some of the channels
on your set-top box.

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6/15/2010 4:26:53 PM