John Lewis JLWM1201 Machine vibrates when, Spinning, Door will not open, Light has gone out

Symptom	Possible causes
The machine vibrates when	●	The internal packing has not been removed.
spinning	●	The machine is in contact with the wall or furniture.
	●	The machine is not level and stable (check diagonally).
	●	The washing load is badly distributed in the drum.
	●	Maybe there is very little laundry in the drum.
The door will not open	●	The water level is above the bottom edge of the door.
	●	The machine is heating the water.
	●	The drum is turning.
	In any case the door can be opened only when the door locked
	light has gone out.
Spinning starts late or the	●	The electronic balance control device has cut in because the laundry is
machine does not spin		not evenly distributed in the drum. The laundry is redistributed by
		reverse rotation of the drum. This may happen several times before
		the unbalance disappears and normal spinning can resume. If, after few
		minutes, the laundry is still not evenly distributed in the drum, the
		machine will not spin. In this case, redistribute the load manually and
		select the spin programme.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor
		ensures a softer start and more even distribution of the laundry in the
		drum when spinning, as well as increased stability of the machine.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact our extended warranty administrators by telephoning:

0870 01 07887

They will give you details for your local Service Force Centre.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture)

5.The purchase date.

Please note that a valid purchase receipt is required for in-guarantee service calls.

	Mod
	Prod. No
P0042 BD	Ser. No

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