SOLUTIONS TO COMMON PROBLEMS
Service Prevention Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this washer.
OCCURRENCE | POSSIBLE CAUSE | SOLUTION |
NOISE |
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High pitch “jet engine” | A certain amount of motor whine is normal |
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noise. | during the spin cycle. |
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Rattling and clanking | Foreign objects such as coins or safety pins | Stop washer and check drum. If noise continues after washer is |
noise. | may be in drum or pump. | restarted, objects may be in pump. Call your authorized servicer. |
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| Belt buckles and metal fasteners are hitting | To prevent unnecessary noise and damage to drum, fasten fasteners |
| wash drum. | and turn items inside out. |
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Thumping sound. | Heavy wash loads may produce a thumping | Stop washer and redistribute wash load. |
| sound. This is usually normal. If sound con- |
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| tinues, washer is probably out of balance. |
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Vibrating noise. | Washer is not resting firmly on floor. |
Move washer so it rests firmly on floor. Adjust leveling legs. See INSTALLATION INSTRUCTIONS for details.
Shipping bolts and foam block have not been removed during installation.
See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam block.
| Wash load unevenly distributed in drum. | Stop washer and rearrange wash load. |
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OPERATING |
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Washer does not start. | Electrical power cord may not be plugged in or | Make sure plug fits tightly in wall outlet. |
| connection may be loose. |
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| House fuse blown, circuit breaker tripped, or | Reset circuit breaker or replace fuse. Do not increase fuse capacity. |
| a power outage has occurred. | If problem is a circuit overload, have it corrected by a qualified elec- |
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| trician. If problem is a power outage, call local electric company. |
| Water supply faucets are not turned on. | Turn on water supply faucets. |
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| Motor is overheated. Washer motor will stop | It will automatically restart after a cool down period of up to 30 |
| if it becomes overheated. | minutes (if washer has not been manually turned off). |
| Washer door is not completely closed. | Close door completely. |
Washer won’t spin. | Load is too small. | Add 1 or 2 similar items to help balance the load. |
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Residue left in drum. | Heavily soiled items. | Wipe drum with a nonabrasive household cleanser, then rinse. Shake |
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| or brush excess dirt and sand from items before washing |
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