Solutions to Common Problems
Avoid Service Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common oc- currences that are not the result of defective workmanship or materials in this washer.
IMPORTANT
Disconnect washer from electrical service before performing any work on unit or on associated systems (including electrical supply, water inlet or water drainage).
OCCURRENCE | POSSIBLE CAUSE | SOLUTION |
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NOISE |
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High pitch “jet engine” | A certain amount of motor whine is |
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noise. | normal during the spin cycle. |
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Rattling and clanking | Foreign objects such as coins or | Stop washer and check drum. If noise continues |
noise. | safety pins may be in drum or pump. | after washer is restarted, objects may be in pump. |
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| Call a Sears or other qualified service dealer. |
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| Belt buckles and metal fasteners are | To prevent unnecessary noise and damage to |
| hitting wash drum. | drum, fasten fasteners and turn items inside out. |
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Thumping sound. | Heavy wash loads may produce | Stop washer and redistribute wash load. |
| a thumping sound. This is usually |
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| normal. If sound continues, washer is |
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| probably out of balance. |
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Vibrating noise. | Washer is not resting firmly on floor. | Move washer so it rests firmly on floor. Adjust |
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| leveling legs. See INSTALLATION INSTRUCTIONS |
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| for details. |
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| Shipping bolts and foam block have | See INSTALLATION INSTRUCTIONS for removing |
| not been removed during installation. | shipping bolts and foam block. |
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| Wash load unevenly distributed in | Stop washer and rearrange wash load. |
| drum. |
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OPERATING |
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Washer does not start. | Electrical power cord may not be |
| plugged in or connection may be |
| loose. |
Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker tripped, or a power outage has oc- curred.
Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem is a circuit over- load, have it corrected by a qualified electrician. If problem is a power outage, call local electric company.
Water supply faucets are not turned Turn on water supply faucets. on.
Motor is overheated. Washer motor will stop if it becomes overheated.
It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off).
| Washer door is not completely | Close door completely. |
| closed. |
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Washer won’t spin. | Load is too small. | Add 1 or 2 similar items to help balance the load. |
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Residue left in drum. | Heavily soiled items. | Wipe drum with a nonabrasive household cleans- |
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| er, then rinse. Shake or brush excess dirt and sand |
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| from items before washing |
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