TROUBLESHOOTING
Most laundering problems are easily solved if you understand the cause. Check the following list for common washing problems. If you need further assistance, see the “Requesting Assistance or Service” section.
COMMON WASHING PROBLEMS
Problem ... | Cause ... | Solution ... |
Washer leaks | •Fill hoses not tight. | •Tighten hoses. See Installation |
NOTE: After | •Fill hose washers not properly seated. | Instructions. |
checking these, | •Reseat (reposition) washers. See | |
check household |
| Installation Instructions. |
plumbing. | •Drain hose clamp not properly installed | •Clamp drain hose. |
| or is off. |
|
| •Drain is clogged. | •Unclog drain. Sink and standpipe |
|
| must be able to handle 17 gallons |
|
| (64.6 L) of water per minute. |
•Tub moved forward during unloading, causing water to deflect off of tub ring.
•Unit not level, causing water to deflect off of tub ring.
•Fill or spray rinses are deflecting off of load. Washer is overloaded or load is unbalanced.
•Ensure tub is centered before starting washer.
•Ensure front feet are installed and nuts are tightened. Level washer.
•Redistribute the load, or reduce load size.
Washer won’t | •Drain hose is clogged. |
drain/spin |
|
| •Lid is open. |
| •End of drain hose more than |
| 72 inches (190.9 cm) above floor. |
| •Too much detergent – excessive sudsing. |
| •Low voltage or using an extension cord. |
•Unclog hose. See Installation Instructions for proper installation of drain hose.
•Close the lid.
•Lower drain hose.
•Use less detergent.
•Check electrical source or call electrician. Do not use extension cords.
Wet loads | •Wrong cycle for load being washed. |
•Choose a cycle with a higher spin speed.
|
| •Cold rinses. | •Cold rinses leave loads wetter than | |
|
|
| warm rinses. This is normal. | |
| Washer continues | •Top of drain hose is lower than water | •Raise the drain hose. It must be | |
| to fill/drain or | level in washer. | higher for proper operation. | |
| cycle stuck | •Drain hose fits too tightly into standpipe. | •Adjust drain hose for loose yet | |
|
| |||
| NOTE: Washer |
| secure fit. See Installation | |
| pauses briefly |
| Instructions. | |
| throughout each | •Drain hose taped into standpipe. | •Do not seal off drain hose with | |
| cycle. This is normal. |
| tape. The hose needs an air gap. | |
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|
| Washer makes | •Load is unbalanced. | •Redistribute load. | |
| noise | •Washer is not level. | •Level washer. Reset rear leveling | |
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| |||
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| legs. See Installation Instructions. | |
|
| •Nuts on front feet not tight. | •Tighten nuts. | |
|
| •Yellow shipping strap with cotter pins | •See Installation Instructions. | |
|
| not completely removed. |
|
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