Maytag W10649235A, W10649236A - SP manual If you experience Possible causes

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help –

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience Possible causes

Washer not performing as expected (cont.)

Solution

Washer won’t run or fill, washer stops working (cont.)

Washer not draining/ spinning, loads are still wet

Door locked at end of wash cycle

Door will not unlock

Incorrect or wrong wash or rinse temperatures

Not using HE detergent or using too	Only use HE detergent. Suds from regular detergents can
much HE detergent.	slow or stop the washer. Always measure detergent, following
	manufacturer’s directions based on your load requirements.
	To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
	Rinse. Touch and hold START. Do not add more detergent.
Door not opened between cycles.	After 3 wash cycles in a row are completed, the door must be
	opened and then closed before a new cycle can begin.
Drain hose extends into standpipe	Check drain hose for proper installation. Use drain hose form
farther than 4.5" (114 mm).	and securely attach to drainpipe or tub. Do not tape over drain
	opening.
The drain hose is clogged, or the	Lower drain hose if the end is higher than 96" (2.4 m) above
end of the drain hose more than	the floor. Remove any clogs from drain hose. See “Installation
96" (2.4 m) above the floor.	Requirements” in Installation Instructions.
The drain hose fits too tightly	The drain hose should be loose yet fit securely. Do not seal the
in the standpipe, or is it taped	drain hose with tape. The hose needs an air gap. See “Secure the
to the standpipe.	Drain Hose” in Installation Instructions.
Using cycles with a lower spin speed.	Cycles with lower spin speeds remove less water than cycles
	with high spin speeds. Use the recommended cycle/speed spin
	for your garment.
Washer not loaded as recommended.	A tightly packed or unbalanced load may not allow the washer to
	spin correctly, leaving the load wetter than normal. See “Cycle
	Guide” for load size recommendation for each cycle.
The load may be out of balance.	Avoid washing single items. Balance a single item such as a rug or
	jeans jacket with a few extra items.
Not using HE detergent or using too	Use only HE detergent. Suds from regular detergent or using
much HE detergent.	too much detergent can slow or stop draining or spinning. Always
	measure and follow manufacturer’s directions for your load. To
	remove extra suds, select DRAIN & SPIN with Extra Rinse. Do not
	add detergent.
Small items may have been caught in	Check the drum for any items sticking through the drum holes.
the pump or stuck between the washer	Empty pockets and use garment bags when washing small items.
drum and the outer tub.
Water remaining in washer after cycle.	Select DRAIN & SPIN to remove any water remaining in the
	washer. The washer door will unlock at the end of the drain.
Door locks when cycle has started.	If the “Add a Garment” light is lit, touch START once. The door will
	unlock.
Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
	Both hoses must be attached to both washer and faucet, and have
	both hot and cold water flowing to inlet valve.
	Check that inlet valve screens are not clogged.
	Remove any kinks in hoses.
Washing many loads.	Your hot water tank may not have enough hot water to keep up
	with the number of hot or warm washes. This is normal.

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