Maytag W10649235A manual Bottom of the cabinet, Using Your Washer, Door locking or unlocking

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help –

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Vibration or Off-Balance

Vibration, rocking, or “walking”

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and washer
floor and locked.	must be level to operate properly. Jam nuts must be tight against
	the bottom of the cabinet.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in Installation Instructions.
Load could be unbalanced or too large.	Avoid tightly packing the load. Avoid washing single items. Balance
	a single item such as a rug or jeans jacket with a few extra items.
	Item or load not suitable for selected cycle. See “Cycle Guide” and
	“Using Your Washer.”
The shipping bolts are still in the back	See “Remove transport bolts from washer” in the Installation
of the washer.	Instructions.

Noises

Clicking or metallic noises	Door locking or unlocking.	The door will lock, unlock, and lock again. You will hear 3 clicks after
		touching and holding START. This is normal.
	Objects caught in washer drain system.	Empty pockets before washing. Loose items such as coins could
		fall between washer drum and tub or may block pump. It may be
		necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel drum.
Gurgling or humming	Washer may be draining water.	The pump may make a humming sound with periodic gurgling or
		surging as final amounts of water are removed during the spin/drain
		cycles. This is normal at certain stages of the cycle.
Rolling or sloshing	Steel balls in the balancing system are	This is normal at certain stages of the cycle.
and occasional clicking	balancing the load.
(on low-speed spin)
Water Leaks
Check the following for	Fill hoses not attached tightly.	Tighten fill-hose connection.
proper installation
	Fill hose washers.	Properly seat all four fill-hose flat washers.
	Drain hose connection.	Check that the drain hose is properly secured to drainpipe or
		laundry tub.
	Check household plumbing for leaks or	Water can back up out of a clogged sink or drainpipe. Check
	clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe, water
		pipes, and faucets.)
Water or suds leaking from	Not using HE detergent or using too	Only use HE detergent. Suds from regular detergents can
door or rear of cabinet	much HE detergent.	cause leaking from the door or rear of cabinet. Always measure
		detergent and follow manufacturer’s directions based on your load
		requirements.
	Residue on door glass.	Periodically clean the underside of the glass window to avoid
		potential leaks.
	Door opened during “Add a Garment.”	Water can drip off the inside of the door when the door is opened
		after the start of a cycle.
Washer not performing as expected

Load not completely covered in water

Water level not visible on door or does not cover clothes.

This is normal for an HE front load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning.

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