Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | Possible causes | |
|
|
|
The tumble dryer does not start | ● | The door has not been closed. |
| ● | The plug is not properly inserted in the power |
|
| socket. |
| ● | There is no current at the socket |
| ● | The main fuse or the fuse in the plug has blown. |
| ● | A drying time has not been selected. |
|
|
|
Drying takes too long or laundry is not dry | ● | The laundry has not been spun properly. |
enough. | ● | The filter is clogged up. |
| ● | The room temperature is too high. |
| ● | The selected time or sector was not suitable for |
|
| the laundry |
| ● | There is too much laundry inside the appliance. |
| ● | The dryer is not correctly installed. |
| ● | The Low Temperature or Cool Tumble Button |
|
| has been depressed. |
|
|
|
Service & Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture).
5.The purchase date
| Mod. ... |
| Prod. No |
P0307 | Ser. No |
|
Customer Care
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:
Customer Care Department Zanussi
SL1 1DZ
Tel 08705 727727*
or visit our website at www.zanussi.co.uk
*calls to this number may be recorded for training purposes.
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