Zanussi TDE 4234 W manual Something Not Working, Service & Spare Parts, 0870 5, Customer Care

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Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.

IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Symptom

Possible causes

 

 

 

 

 

 

The tumble dryer does not start

The door has not been closed.

 

 

The plug is not properly inserted in the power

 

 

socket.

 

 

 

There is no current at the socket.

 

The main fuse or the fuse in the plug has blown.

 

A drying programme or time has not been

 

 

selected.

 

 

 

The Start Button

has not been depressed.

 

 

 

Drying takes too long or laundry is not

The laundry has not been spun properly.

dry enough.

The filters are clogged up.

 

 

The room temperature is too high.

 

The selected drying cycle was not suitable for the

 

 

laundry.

 

 

 

The low temperature button

has been pressed.

 

There is too much laundry inside the appliance.

 

The dryer is not correctly installed.

 

 

 

 

 

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture on page 5).

5.The purchase date

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department Zanussi

55-77 High Street Slough Berkshire

SL1 1DZ

Tel 08705 727727*

or visit our website at www.zanussi.co.uk

*calls to this number may be recorded for training purposes.

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Contents Tumble Dryer Child Safety InstallationUse Contents Energy saving tips Your New Tumble DryerInterest Environment Description of the Appliance Control Panel Electronic controlled programmes Timed controlled dryingAutomatic drying electronic programmes Programme ChartOperating Sequence Anti-crease phase Care Labels you may find on your laundry Hints & Tips on DryingExternal cleaning Maintenance and CleaningCleaning the door Cleaning the filtersSomething Not Working Service & Spare Parts0870 5 Customer CareStandard guarantee conditions Guarantee ConditionsEuropean guarantee ExclusionsTechnical Specifications Installation InstructionsFitting the vent hose UnpackingStacking kit Door reversalPermanent connection Electrical connectionFrom the Electrolux Group. The world’s No choice