Service
Service
In the chapter “Something not working?” some problems that can be solved by yourself are listed. Read this section in the event of problems. If you are not able to find a solution, contact the Service centre. It is close by and, if necessary, an engineer will soon be with you. (Addres- ses and telephone numbers are given on the enclosed form).
In all cases, set your speech before calling, in order to facilitate troubleshooting: the engineer will be able to decide whether a service visit is necessary.
Take note of the serial number (Ser. No.) and the product number (Prod. No.) indicated on the rating plate.
Prod. No. . . . . . . . . . . . . . . . . . . . . . .
Ser. No. . . . . . . . . . . . . . . . . . . . . . . . .
IPX4
Mod. xxxxxx | Type xxxxxxx | |
Prod.No. xxxxxxxxx xx |
| |
xx A | ||
|
| Ser.No. |
Try to specify, as precisely as possible:
•The symptoms of the fault.
•When the fault occurs.
When can a service visit be charged during the guarantee period?
-when it should have been possible to solve the problem by yourself, with the help of the troubleshooting chart (see section “Something not working?”)
-when the engineer has to come out several times because he has not been given all the relevant information he needs and so, for example, has to fetch spare parts. Repeated trips can be avoided if you prepare your call to the Service centre as described above.
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