Philips 2.84E+07 user manual General FAQs

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8.Troubleshooting & FAQs

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Lite driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

Attention

Theft Deterrence is Enabled

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

8.3 General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 1920x1080@60Hz.

v Unplug all cables, then connect your PC to the monitor that you used previously.

v In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920x1080 pixels.

v Open 'Advanced Properties' and set the

Refresh Rate to 60Hz, then click OK.

v Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz.

v Shut down your computer, disconnect your

old monitor and reconnect your Philips LCD monitor.

v Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Notational Descriptions ‡ Temperature 0-40C 32-95F ‡ Humidity 20-80% RHDisposal of product and packing material Waste Electrical and Electronic EquipmentWeee Install base stand Setting up the monitorInstallation Package contentsSetting up the monitor OFF Switch monitor’s power onOperating the monitor Front view product descriptionMain menu Sub menu 284E5QHSD,284E5QHADSetting up the monitor Remove the Base Assembly for Vesa Mounting MHL Mobile High-Definition Link introduction SmartImage Lite Image OptimizationPhilips SmartControl Lite SmartContrastStart with Standard pane Adjust menu Color menu Image Optimization Image Optimization  Exit Close SmartControl Lite Task Tray Menu DisabledTechnical Specifications Rohs YES Epeat Product with stand 73 kg Product without stand 21 kgMtbf 30,000hrs284E5QSWWhite Specific Substances 100% PVC BFR free housing Energy StarRegulatory Approvals ISO9241-307Recommended Resolution 1920x1080@60Hz digital input Resolution & Preset ModesPower Management Definition Power ManagementFor more information, please visit Regulatory InformationLead-free Product  Low energy consumption to minimize climate impact GS EK1-20002013 GS mark requirement Epeat Electronic Product EnvironmentalFederal Communications Commission FCC Notice U.S. Only Energy Star DeclarationRegulatory Infomation Varning VaroitusAchtung Beim Aufstellen China RoHS Customer care and warranty Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Total bright or black dot defects of all types Black Dot DefectsDark subpixel Adjacent dark subpixelsAnovo CH Customer Care & WarrantyRTS MSICPS IBAFujitsu AMCPT. Cormic AgosNetwork RedingtonFETEC.CO TaiwanSatisfactory, you can do manual adjustments via the OSD menu TroubleshootingSmartControl Lite FAQs General FAQs Q7 How should I clean the LCD surface? MHL FAQs