Owner’s Responsibility | Customer Assistance |
1.Before operating your Supra, it is necessary to read and fully understand this Owner’s Manual and all other information delivered with the boat.
2.It is the owner’s responsibility to take the boat to an authorized Supra dealer to obtain warranty service.
3.It is the owner’s responsibility to properly operate and maintain the boat in accordance with this manual and all other information delivered with boat.
4.The owner should keep maintenance records should it be necessary to show that required maintenance has been performed on the boat.
Dealer’s Responsibility
1.The Dealer should provide the buyer with an adequate orientation in the general operation of the boat and review all systems and accessories included with the boat.
2.The Dealer should deliver a complete owner’s manual packet with the boat consisting of Owner’s Manual, Registration Engine Manual, Stereo Manual, Supra Warranty and all warranties for separately warranted items aboard the boat.
3.The Dealer should review all warranty information with the buyer and assist in filling out warranty cards if necessary.
4.The Dealer should insure that any information or obligation from either Skier’s Choice, Inc. or from the dealership is clearly understood by the buyer.
5.The Dealer should instruct the buyer in obtaining local service and
The staff at Skier’s Choice, Inc. is concerned with your complete satisfaction. This includes the prompt resolution of any problems that may arise during the warranty period. Normally, problems encountered may be efficiently and effectively resolved by your Supra Dealer. However, if a problem cannot be handled by the Dealer or if a solution is not satisfactory to you as an Owner, please follow these steps to get the matter resolved:
STEP ONE
Discuss the problem with a member of your Supra Dealer’s management staff. It is most likely that the problem will be resolved at this level.
STEP TWO
If the Dealer management does not resolve the problem to your satisfaction, please have the problem and all action taken, documented by the Dealer, then contact the factory Customer Service Representative at Skier’s Choice, Inc.:
Skier’s Choice, Inc.
1717 Henry G. Lane Street
Maryville, TN 37801
Tel: (865)
Describe the original problem in detail to the Customer Service Representative. Be prepared to furnish appropriate documentation and the reasons why service by the Dealer was unsatisfactory. If further action is required to resolve the problem, the Customer Service Representative will dictate the appropriate action.
STEP THREE
Finally, if after following these steps and providing documentation and after obtaining necessary authorization from the Customer Service Representative to take additional action, the problem is still not resolved to your satisfaction, the President of Skier’s Choice, Inc. will personally review the problem and make a determination concerning final resolution.