Tyan Computer B5382 manual Technical Support, Help Resources

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Technical Support

If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assistance for you. Furthermore, if you purchased your system from a dealer near you, take the system to them directly to have it serviced instead of attempting to do so yourself (which can have expensive consequences).

If these options are not available for you then TYAN Com- puter Corporation can help.Besides designing innovative and quality products for over a decade, TYAN has continuously offered customers service beyond their expectations. TYAN's website

(www.tyan.com) provides easy-to-access resources such as in-depth Linux Online Support sections with downloadable Linux drivers and comprehensive compatibility reports for chassis, memory and much more. With all these convenient resources just a few keystrokes away, users can easily find the latest software and operating system components to keep their systems running as powerful and productive as possi- ble. TYAN also ranks high for its commitment to fast and friendly customer support through email. By offering plenty of options for users, TYAN serves multiple market segments with the industry's most competitive services to support them.

"TYAN's tech support is some of the most impressive we've seen, with great response time and exceptional organization in general" - Anandtech.com

Please feel free to contact us directly for this service at tech- support@tyan.com

Help Resources:

1. See the beep codes section of this manual.

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Contents Tank FT48 B5382 Service Engineer’s Manual Page Trademark Recognition CopyrightDisclaimer Federal Communications Commission About this Manual Safety Information Table of Contents Technical Support Overview About the Tyan Tank FT48-B5382Model Supported HDD Hot Power supply Type & quantity Product ModelFeatures EnclosureBios Box Contents Component Description UnpackingComponent Description Accessories Sliding Rail Kit Option About the Product System Front View and Front PanelSystem Rear View B5382F48W8H B5382F48W8HR System Top View for FAN LEDs Color DescriptionLED Control Panel Color State DescriptionHDD Tray LEDs Rear LEDsMotherboard Layout Jumpers & Connectors Jumper/Connector Function JP7/JP89 B5382 System Block Diagram System Internal View Overview Tools Before You BeginWork Area Precautions Installing Motherboard Components Removing the Chassis CoverInstalling the CPUs and Heatsinks Setting Up Setting Up Installing the Memory Setting Up Setting Up M5382 Layout Installing the PCI/PCI-X/PCI-E Cards PCI-X slots PCI-E x16 slots PCI slotSetting Up Installing Hard Drives Setting Up Setting Up Installing the Second DVD-ROM Option Setting Up Installing the Floppy Disk Drive Option Setting Up Setting Up Setting Up Installing Chassis Foot Stands Opening the Chassis Door Installing the Security Tab Replacing Pre-installed Components IntroductionPrecautions Disassembly Flowchart Following flowchart outlines the disassembly procedureRemoving the Chassis Cover Removing the Front Door Assembly Disconnecting All Motherboard Cables Replacing Motherboard ComponentsReplacing the Motherboard Replacing the Cooling Fans Replacing the Fan Control Board Replacing Pre-installed Components Fan Board Features Fan Board Connector Pin Definition Replacing the SAS/SATA Backplane 1 M1211 SAS/SATA Backplane Features Rear View2 M1211 SAS/SATA Backplane Connector Pin Definition Replacing the LED Control Board Replacing Pre-installed Components 1 M1007 LED Control Board Features 2 M1007 LED Control Board Connector Pin Definition Replacing the DVD-ROM Replacing Pre-installed Components Replacing the Power Supply Standard Power SupplyRedundant Power Supply Replacing Pre-installed Components Appendix I Bios Differences B5382 Advanced/Hardware Health InformationS5382 Advanced/Hardware Monitor Information PeciFAN Cables Power Supply CablesSAS/SATA Cables Power Supply to FAN Board Other Cables LED Control Board to MotherboardAppendix III Installing the Smdc Card Option Page Cable Connection Table Installing the 5.25 Devices in Rackmount Position Appendix IV Rack Mounting OptionPage Page Screws List Installing the Server in a RackSliding rail kit Option Installing the Inner Rails to the Unit Installing the Outer Rails to the Rack Page Rackmounting the Server Page Technical Support Help ResourcesReturning Merchandise for Service