Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a full explanation of Lenovo warranty terms.

Online technical support

Online technical support is available during the life of your product through the Lenovo Support Web site at http://www.lenovo.com/think/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

·Option name

·Option number

·Proof of purchase

·Computer manufacturer, model, serial number, and manual

·Exact wording of the error message (if any)

·Description of the problem

·Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list.

A-1

9417-HG2, 9417-HW2, 9417-HB2, 9227-HB2 specifications

Lenovo's series of laptops, including the 9417-HH2, 9227-HB2, 9417-HW2, and 9417-HC2, represent the cutting-edge in mobile computing, designed to cater to professionals and enthusiasts alike. Each model incorporates advanced features and technologies that enhance performance, productivity, and user experience, making them suitable for a variety of tasks from business to creative endeavors.

The Lenovo 9417-HH2 stands out with its high-resolution display, offering vibrant colors and exceptional clarity. This model is equipped with a powerful Intel Core processor, ensuring smooth multitasking and efficient performance. The laptop supports a substantial amount of RAM, enabling users to run multiple applications seamlessly. Its sleek design and lightweight structure make it an ideal choice for on-the-go professionals.

Meanwhile, the 9227-HB2 model excels in connectivity options, featuring multiple USB ports, HDMI output, and even Thunderbolt support. This provides flexibility for peripherals and display connections, making it convenient for presentations or extended desktop setups. The keyboard is backlit, catering to users who work in low-light conditions, while the trackpad offers precise control for navigation.

The 9417-HW2 is tailored for those who require a balance of power and battery life. It utilizes an innovative cooling system that maintains optimal performance under heavy loads without overheating. Users will appreciate the extended battery life, making it suitable for long meetings and travel. This model is also compatible with the latest Wi-Fi standards, ensuring fast and reliable internet connectivity.

Lastly, the 9417-HC2 is designed with security in mind, encompassing features like a fingerprint reader and webcam privacy shutter. These enhancements contribute to a more secure computing experience, especially important for users handling sensitive information. Its robust build quality, combined with advanced hardware, ensures longevity and durability.

In summary, Lenovo's 9417-HH2, 9227-HB2, 9417-HW2, and 9417-HC2 laptops embody a commitment to excellence in design and performance. With their unique features and technologies, these models cater to a broad range of users, from business professionals seeking reliability to creatives demanding power and clarity. Each model is a testament to Lenovo's dedication to innovation in the laptop space.