Panasonic panasonic manual 13lOther Features, Two-Way Recording, Direct Mailbox Access

Page 22

13lOther Features

Two-Way Recording*

This feature reduces the trouble of writing down messages. You can record a con- versation in the mailbox or another person’s mailbox while talking on the phone. If you press the feature key on your proprietary telephone, the VPS will start to record your telephone conversation.

Direct Mailbox Access*

You can reach your mailbox by simply dialing a VPS extension without dialing your mailbox number. All you have to do is to enter the correct password.

* Applicable only when you have a Panasonic KX-TD series telephone system and the D-PITS

Voice Mail Integration is activated.

Chapter 3 describes these features in detail.

l-8 Overview

Image 22

Contents Model ’ KX-TVS751KX-TVS100 Model no Serial no Important Safety Instructions Covered by the operating Instructions Because Improper To restoreThat Extensive work QualifiedConnection to Telephone Line Notify the Tekphone CompanyIncidence of Harm to the Telephone Lines Ringer Equivalence No. REN How To Use This Manual Terms to Know Overview System InstallationDetailed Feature and Service Descriptions ChapterContents Contents SystemManager’s Guide Maintenance Message Manager’sTemplate for K%TVS75 Specifications Index Worksheets Chapter Overview Ikroduction Welcome to the P&sonic Voice Processing SystemIntroduction Service and Voice Mail 12lCall ServicesAutomated Attendant Service Chapter12lCall Services Voice Mail ServiceCustom Service Interview ServiceService, by scheduling messages to yourself External Message Delivery 13l&her FeaturesMessage Waiting Notification Auto ForwardingDescribes these features in detail Overview 13lOther FeaturesDirect Mailbox Access Two-Way Recording14lOutside Caller Handling TVS100 15lConfigurationVPS Connections to the PBX RS-232C Interface Message ManagerProgramming System Administrator 16lGuidelines for PreparationGuidelines for Preparation Telephone ProgrammingSvstem Manager When you program, refer to ChapterMessape Manaper 16lGuidelines for Preparation 17lMailbox Management 17lMailbox Management 18lSystem Diagnosis Utility CommandSystem Reports You can display the available Utility Commands You can display the programming of Custom serviceYou can clear the access count of each Custom service You can start the Quick Setup OverviewPower Cable Connection InstallationSystem 21lSystem Components Main CabinetInstallation Rotary SwitchEIA RS-232C Connector Inside View of the Main Cabinet21a System Components Main Cabinet ComponentsPort Card System ComponentsCPU Card Hard Disk Drive 220 I&tallation Preparation22a Iktallation Installing an optional Port CardSystem Expansion TVS100 only Installation Precautions 22lInstallation .-sWiring Precautions Mounting theVPS on the Wall Hook the unit on the screw heads TVS InstallationIfistallation To Mount on a WoodenWallTo Mount on Concrete or Mortar Walls TVS100 only TVS100To connect telephone lines InstallationExtension Connection To extension port of the PBXKX-TD Series Telephone System Assignedto the VPS Installation22lIrktallation Assignedto theVPSExampie Your PBX Data Terminal or Printer Connection Connecting RS-232Ccable22lI&tallation RS-232C parametersEIA RS-232C port on Connection ChartHstallation DataEIA RS-232C Signals 22lGstallationPower Cable Connection 22lhstallationChapter Detailed Feature and Service Descriptions Before -Reading-This Chapter SubscriberAlternate Extension Auto Configuration D-PITS OnlyGroup Auto ForwardingAutomated attendant Service Features and Services Automated Attendant Service ~.....*****m*****o**o**o*aSubscriber Accesses his mailbox. If the Subscriber receives Busy Coverage ModeNotification-Device Description When the caller Broadcasting MessagesYou When the message is specified as urgent BeforeNate Callback number is the number Which Without Callback Number DisplayCall s creening Call BlockingCall s ervices Record your name at the tone Call TransfeLr StatusSorry, no one is available to answer the call Then the VPS pages the Subscriber Conditions Subscriber If not, the caller hearsOmpany Greetings Cl ass of ServiceDescription Conditions Covering Extension Custom ServiceEx. Menu Message Programming Example Features System Administration Top Menu + 1 + 4 + Worksheets OLSampleCustom .Service Settings Screen for Sample Program CustomFeatures and Services Time Assignment Dav ServiceDepartment Dialing Dialing by Name Cl6Direct Mailbox Access D-PITS Only Dialing ParametersExtension Numbering Plan External Message Delivery ServiceExtension Group External Message Delivery ListMore Information External Message Delivery Status Defiqed by the Fax No-answer Coverage ModeFax M anagement Groti~ Distiibution List. Personal Group Distribution List, SystemHoliday Service InbandFeatures and Services Example of Inband Integration Incomplete Call Handling Service Callers Hercorn Paging ‘D-PITS OnlyWill always hear Following CallingHow to Assign the Interview Service ServiceOr to receive repair service orders ErviewFlik Live Call Screenitig D-PITS OnlyLogical Extension All Calls Transfer to Mailbox MailboxMessage Manager’s Creatiw a MailboxMailbox Number 9999 99999Mailbox CaDacitv See Group Distribution List, System FeaturesMessagesCoinbined Message Delivery Status MessageDdivery, Internal Description’Or the Interview mailbox when he is unable to take calls Message Reception ModeEssage Scan Message Waiting Notification Device Feature Ref DescriptionEssage Transfer Subscriber . l Message Playback Options Subscriber’s Guide12AM 1012PM2 VPS skips the device and calls the third one VPS calls Device 1 through Device 3 in this orderEssage Waiting Notification Lamp Subscriber that thereMulti-Lingual Service = Valid setting Features CosAvailable Prompt Options = an available optionEx. Custom 1 Menu Message for Bilingual Service Then create the tree as below CustomNo-Answer Coverage Mode Operator ServicePBX Integration’ Bperator Call CoveragePersonal Greetings Business hoursPort Service Play System-Prompt After Personal GreetingReceive Message Private .MessageL Port Assignment Reply To Message Sender Feature Receive Message DescriptionRecord Message Send a message to the sender’s mailboxSee Multi-Lingual Service Features Rotary Telephone ServiceSelection Menu Description 1 Entering Ervice Access CommandsSpecial Feature Authorization FollowingSystem Cloc1 System ReportsFeature Ref Description Conditions Subscriber Recording D-PITS OnlyUtility Commands Voice Mail ServiceSetting the System Clock l Receiving Messages 31.7 Good morning Service Access CommandVoice Prompts 316Turning off a Prompt Prompt 538 Message recorded on date prompt 248 at timeSystem Group Assignment Day Service 5.3’Holiday Class of Service Setting Special Feature AuthorizationAutomated Attendant Parameters Custom Service Prompt Setting Other Parameters Hardware Settings41a System Administrator’s Function 41l System Administrator’s Function Ill 42lUsing the InterfaceKeyboard Operation Key42lU&g the Interface Programming GuidanceMm=M=l2 Status Power IndicatorStartup System Active COs in the above screens means Active PortsPress Return Ascii Terminal mode43lStartup System Press l or 2 to specify the RS-232C terminal type8System Administrator Quick SetupStarting the Quick Setup +4+5-+6-+7 1KX-TD816/1232Extension numbers of VPS ports Quick SetupPBX type After pressing Return Enter, the screen showsExtension numbers for mailboxes Creating mailboxes To create or discard the mailboxes Make Make/Delete fieldPort service setting Password setting Quick S&upIntegration Date Time are synchronized Between the PBX Date and time‘ settingActivating the Quick Setup WithWhen the Quick Setup is finished, the screen shows VPS begins to change system programming dataProgramming Menu Structure Diagram 44lProgramming Menu Structure Diagram Before starting the system parameterssetup 45lProgramming the System PtirametersSystem Administration Top Menu + 1 + 1 + Setting up MailboxesSystem Administration Top Menu + 1 + Creating and Editing. MailboxesSystem Administrator Value Range Parameter Default Mailbox Number 2-5 digitsSystem Administration Top Menu -+ 1 + 1 + 1 + Mailbox No Editing MailboxesOr deactivated using telephone by the Subscriber Set ServicesBefore assigning a Class of Service COS UsingNotification Setting Dekription/FunctionDevice Parameter Number to DialDevice 2 System Administration Top Menu + 1 -+ 1 + 3 + Mailbox No Resetting a Mailbox PasswordSystem Administration Top Menu -+ 1 + 1 + 2 + Mailbox No Deleting a MailboxSitting up Mailboxes Listing MailboxesSystem Administration Top Menu + 1 + 2 + COS No. l-64 Setting COS Class of Service ParametersClass of. Service Setting System Administration Top Menu + 1 -+ 2 + COS No. l-62 +Setting COS Class of Service Parameters VPS signals Busy Cancel Yes ForAccess Live Call Screening feature is available if D-PITSSystem Administration Top Menu + 1 + 2 + COS No ,64 + Prompt ModeBy default, both User 1 and User 2 prompts are Specifies LanguageSender’sname and the recording date and time to New MessageMessage during messagescan Special Feature Authorization System Administration Top Menu -+ 1 + 2 + COS No. l-62 +Yes NoI Select Without Before After If you took the Quick Setup step to createAccess Type System Administrator Mailboxes, this parameter in COS No has been AlreadyParameter Ialue Delay TimeForwarding Copy Mode Move 4uthorizationDisable Number 2 ,Setting COS Class of Service ParametersAuthorization Yes Message Notification Beeper Select AllowsWhen Disable Value Range ParameterdefaultDisable Mailbox after the Message Manager’s access LetsSystem Administration Top Menu 4 1 + 3 + Port ServicePort 1 Day Mode Port AssignmentPDrt Service Port 2, 4, i Day Mode Pbrt ServicePort 1 Night Mode Port 1, 2, 5, i Night ModeSystem Administration Top Menu + 1 + 4 + 1 + Sixvice SettingsSystem Administration Top Menu + 1 + 4 -+ Automated Attendant ParametersSpecifies any valid extension number Service SettingsOperator’s Parameters Dialing NoOperator Service 1. Disable Service SettingsODerator 1 Day Mode System Administration Top Menu -+ 1 --+ 4 + 1 + 2 + 1 -+Treat Calls when Operator Busy Coverage Hold ModeTreat calls when Operator 1 is Value RangeSystem Administration Top Menu + 1 + 4 -+ 1 + 2 -+ 1 + Operator 2 Day ModeParameter Yf&!zge Description/Function Pvlailbox No None I3usy Coverage Hold Rdiode Parametqr ValueIperator’s Digits Zxtension None OverageODerator 3 Day Mode Operator 2 Night Mode Operator 1 Night ModeOperator 3 Night Mode Alternate Extension Assignment System Administration Top Menu + 1 + 4 -+ 1 -+System Administration Top Menu + 1 + 4 + 1 + 3 + Alternate Extension Group EnterAlternate Extension- Delete System Administration Top Menu + 1 4 4 + 1 + 3 +Alternate Extension- Listing Characters Settings Assignment Service System AdministratorDepartment Dialing System Group Assignment System Parameter SettingsMailbox Group Mailbox Group Delete 54System AdministratorMailbox Grow Enter Specifies mailbox numbers belonging to this groupMailbox Group Listing System Parameter SettingsSystem Administration Top Menu + 1 + 5 + 1 + 1 -+ Extension GroupExtension Group Enter Extension Group Listing Day ServiceExtension Group Delete You can specify extensions to be deleted from the listSystem Administration Top Menu -+ 1 -+ 5 + 5 Sj&m Parameter SettingsHoliday Setting Parameter Description/Function Specifies StartMenu + + 5 + Holiday Setting EnterSystem Administration Name HolidayHoliday Setting Delete Holiday Setting Listing Daylight Saving Time5.5 Pmn~t Setting Other Parameters Extension Numbering PlanSystem Administration Top Menu + 1 + 5 + 6 + 64System AdministratorDialing Parameters X, # Default Outgoing Call Ip to66System Administrator Seiup SequencePort1,2 Parameter Outgoing Call Ports100 Port ‘ 4.5.5.6.4 External Message Delivery Parameters 68System AdministratorSystem Callback No 100 Port Min Specifies System External Message Delivery Duration TimeUsed For External Message Delivery Up to This telephone numberCall Gold Parameters 30 set 15 set 45 setIValue Range Parameter Default Rotary Telephone ServiceSystem Administration Top Menu + 1 -+ 5 + 6 -+ Intercom Paging ParameterSystem Administration Top Menu -+ 1 + 5 + 6 + Example There is a call for mailbox owner’s name Fax ManagementRepeat Cycle Description/FunctionReference Paging Retry Code For GroupFax Transfer EnableFax Management Service Fax DigitsDisconnect Parameter Silence Time Description/FunctionHardware Settings 6.1 RS-232C ParametersSetting Menu Ikrdware SettingsPort Setting ReferenceDataHardware Settings PBX Interface ParametersManu System Administration Top Menu + 1 -+ 6 + 3 +PBX Type FacturesPits Integration None Mode Inband Used Transfer Calls Any Extension Parameter Value Range Desc,ription/FunctionSequence Operator’s Used Transfer Calls ExtensionDisturb feature Hkdware SettingsInband Signaling Parameters System Administration Top Menu + 1 + 6 -+ 3 +VM Ringing Parameter Answer Forward to VM Ringing Forward to VM BusyForward to Other Extension Confirmation Disconnect Forward toSystem Administration Top Menu + 1 + 6 + 3 + 3 + Inter Digit TimeoutInter-digit Set Timeout Digit Translation Table ParametersDigit Translatio Table Parameter Value Range default Input Up to Digit86System Administrator MenuSystem Manager’s Guide System Usage System ReportsSystem Manager’s Function Before starting systemmanagement52lAccessing the System Manager’s Mailbox To Access the System Manager’s MailboxSubscriber’s VoicedName 53lSetting up MailboxesCreating and Editing a Mailbox All you need to carry out such a job is the mailbox numberInitial 3 or 4 Letters of Subscriber’s Last Name Class of Service NoExteusion Number Interview Mailbox NoDeleting a Mailbox 53a Setting up MailboxesDeleting a Mailbox Password XxxxNew Message Retention Time 54lSetting COS Class of Service ParametersPersonal Greeting Length Saved Message Retention TimeTotal Message Time Message LengthNumber of Messages Message Retrieval Order54lSetting COS Class of Service Phameters External MessageDelivery Status Auto Forwarding Status55a Setting the System Clock Step If you press 0 for help with this setting56lChecking System Usage System Reports Obtaining System ReportsClearing the Reports Messages to All Mailboxes Broadcasting Messages Delivering MessagesDelivering Delivering ‘MeSsagesto Specified MailboxesDistribution Delivering MessagesChecking Mailbox You Can listen to the messageby pressing l58lCustomizing the System Manager’s Mailbox TipStep 4Repeat This message Play Previous message Next message Listening to MessagesYou can end your call by pressing # Rewind Fast ForwardMessage Manager’s Guide List of Modifiable Prompts610 Message Manager’s FunctionBefore starting messagemanagement Ca,,v Mail service 62lAccessing the Message Manager’s MailboxTo accessthe messagemanager’smailbox Dial an extension .number which is connected to the VoiceAccessing the Message Manager’s Mailbox 63a Managing the General Delivery Mailbox Listening to Messages63lManaging the General Delivery Mailbox Transferring MessagesSetting Notification by Calling Status 64a Setting up Message Waiting NotificationSetting Message Waiting Lamp Status Setting Device Status64lSetting up Message Waiting Ndification Assigning Notification NumbersSetting up Message Waiting Notification TipOperator’s Extensions Message Manager’s Password65lCustomizing the Message Manager’s Mailbox Pressing66a Setting the System Clock Recording Company Greetings 67lRecording Company MessagesRecording Company Name 6i7.3 Recording Department Dialing Menu Messages Recording Company MessagesHto Recording Custom Service Menu Messages If you have not recorded a menuYou can erase the label by pressing Recording Voice Labels for Mailbox ListsRecording User Prompts At the end of this chapter67a Recording Company Messages Recording Selection Menus67lRecording Company Messages 11 TEN Eleven List of Modifiable PromptsFive FoURTEENList of IkIodifiable Prompts~. .~~ Modifiable Prompt139 140Prompt Modifiable Linked to Pk~pt 213 1 Sixth 214 1 Seventh 21s EighthList of Modifiable Prompts W81, 12821,4421,5811,X9, 5831,5841,5851 List of lkodifiable Prompts2811, 2871, 2831 Message Manager List of RiIodifiable Prompts To make this message private Prompt 308 309 ModifiableFor help, press Will Delivered3281,P821 List of l%iodifiable PromptsT3281,WUI Modifiable List363 &IodifiableIs not Prompt Linked to Prompt Nos 388389 Signed 390Modifiable Prompts Play the next, press Delete, press 435Delete 4601 Being Set the answer length using the following optionsMessage To name NowTo change the personal greeting MessGroup name, press List of Ihodifiable PromptsGreeting erased Add group Members, pressC2.481 Message sender is unknown You can add up to number SjjMore Members To call message sender, press 1 To record a message, press‘WI X21Ls=l 328 , 4421, 15811, 5821, t5831, 5841, SW600 598 Cancel599 Exceeded 603 Record a message, pressMessage for name 417 Linked Prompts ListDistribution Received On date 248 At timeAnswer length is number List of Modifiable TromptsMessages Times MessageManager Prompt List Mplt Utility Error Log Display Elog Saving the System Data toPrint All of the VPS Parameters Gprn Initializing the SystemSystem Administration Top 71lUtility CommandsOff-line Set Ofln J Set Password Pass On-line Set OnlnEnter the new password Utility CommandsChanging a Password Select l or Set Time TimePrint Reports at Specified Time Pset Error Log Display ElogPress 1 to enable this function. or Press 2 to disable it Enter the time to print the reportType ELOG, then press Return 71a Utility CommandsDevice Error log indications FollowsError and warning indications during system operation Saving the System Data to the Backup Device SaveError indications at system startup Example terminal display when errors are generatedSelect item to be backed up, then press Return SaveLoading the Saved Data to the VPS Load LoadPrint All of tlie VPS Parameters Gprn Is only valid in the Ascii terminal modeCommand Program Version Display VersCustom Service Report Crep Custom Service Menu Access Count Clear CclrSetting Minimum Recording Length MRL 71lUtilitymCommandsMessage Waiting Lamp Retry Times MWL Modified Prompt List Mplt Utility Command List Help Quick Setup Qset72lSystem Reports System Administration Top Menu + 2 +Mailbox Assignments 72l System Reports COS Class of Service AssignmentsSystem Administration Top Menu + 2 + 1 + + 1 +‘X’ Screen indicates That Feature marked with X is Used SystemService ReportCustomService 72lCall Account Report LOO Port Maintenance72lSystem Reports Port Usage ReportDisk UsageReport Clear command MaintenancePort UsageStatistics Clear On the reportDisk UsageStatisticsClear System Administration Top Menu + 2 + 2 +System Administration Top Menu + 2 + 1 -+ Mailbox UsageReportMailbox UsageStatisticsClear Fax Call Report System Administration Top Menu -+ 2 -+ 1 +System Administration Top Menu + 2 3 2 + Fax Call StatisticsClear73lInitializing the System Setup in the above screen does not appear in the AsciiPress Y this moves the VPS to the off-line mode Press 4 for System InitializationPress r\ to start the system resetting 73lItiitializing the SystemTroubleshooting Guide ProblemTemplate for KX-TVS75 Copy the template and place it on the wallSLT extensions Specifi,irations*IExtensions Connections Telephone LineCard 34,sDelivering Time Set31,3-44 InitializationIntercom LiveSpecial VersionFor Incoming 53, 4-32Worksheets HOW to Use.theWorksheets Worksheetsfor MessageManager Worksheetsfor SystemManagerExample for System Administrator How to Use the WorksheetsExample for System Manager How to Use the Worksheets Example for ReferencePlanning the Application Switch Capabilities InformationYES I no YES I no YES / no YES / no YES /. no What is the on sequence? Can Switch provide Message WaitingIndicator? What is the OFF sequence? TypeGroups Can Switch Support Any Following types of Hunt groups?Special Voice Mail Pilot Hunt GroupsCustomer’s call Handling Survey Receptionist Backup ReceptionistDoes the Customer require the VPS for Call RoutingWorksheets for System Manager Setting System Manager’s Password See System Manager Top Menu +Mailbox-Settings See pagesClass of Service Setting See pages System Manager Top Menu + 16 +Holiday Worksheets for System AdministratorInband Signaling Call Hold RotaryMailbox Settings MON SUN System Administration Top Menu + + 2 -+ COS No. -+ Top Menu + 2 + CosNo. -+ Port Assignment See pages 4-40 SystemAdministration Top Menu + 1 + 4 3 1 --+ Department DialingSee pages 4-41 Day Mode OperatorOperatoYs Parameters Top Menu + + 1 + + 1 -+Night Mode Operator Day Mode OperatorOperator’s Parameters Nigh1 Mode Operator Operator’s ParametersAlternate Extension Assignment Custom Service Mailbox Group Extension Group Extension No WorksheetsDay Service Start Time End time Day ServiceSee System Administration Top Menu + 1 -+ 5 -+ Day Service Start Time EndHoliday Setting See SystemAdministration Top Menu -+ 1 -+ 5 + Daylight Saving TimePrompt Setting See pages 4-62 SystemAdministration Top Menu + 1 -+ 5 -+See SystemAdministration Top Menu + 1 + 5 -+ 6 -+ Extension Numbering PlanDialing Parameters Message Waiting Notification Parameters + 6 +External Message Delivery Parameters See pages System AdministrationTop Menu + Call Hold SeeSee System Administration Rotary Tdephone Service+ 1 + 5 -+ Intercom Paging Parameter Fax Top Menu --+ 1 + + 6 -+See System Administration Top Menu + 1 + 5 + 6 + Disconnect ParameterRS-232C -Parameters System Admhistration Top Menu --+ 1 -+ 6 +Port Setting CPCDialing Parameters Inband Signaling Parameters Top Menu -+ 1 + + 3 + Digit Translation Table ParametersSee page A-86 Mailbos SelectionMessage Manager’s Password See MessageManager Top Menu +Mailbox- Owner’s Address Company Greetings See 1IessageManager Top Menu -+ 5 -+ lSee pages 6-E MessageManager Top Menu -+ 5 3 Company NameCompany hame See pages 6-13 MessageManager Top Menu + 5 + Department DialingDidin hlcnu See Message ‘Manager Top Menu -+ S + Custom Service MenusCustom Service No. Llenu \lessage Assignment Esit OperatorMailbox Distribution Group Name See MessageManager Top Menu + S --+See pages 6- 15 Message Manager Top Menu -+ 5 + Modifying Voice PromptPrompt No Selection- Menu See pages 6-16 Message Manager Top Menu + 5 +Additional Features Describes the programming and operation of thesefeaturesTable of Contents Programming References Feature ReferencesConditions Voice Mail Number AssignmentProgramming References Feature References Operation ReferencesLive Call Screening LCS DescriptionSent LCSTwo-Way Reqwding into Voice Mailbox Feature-References Operation ReferencesConditions Manager Programming Address Flexible CO Button Assignment System Programming Address Flexible NumberingSelection DefaultVoice Mail Number Assinment ProgrammingConditions Feature References Voice Mail Number AssignmentDisplay EXT No. Set Selection Default ProgrammingVoice Mail Extension Number Assignment Display NO?+Feature References None 118Enter Display Voice Mail Extension Group AssignmentDescription Selection Group AsnVoiceMail Extension Group Assignment At sepConditionsNone Live Call Screening Recording Mode AssignmentFeature References , Features Live Call Screening LCS All Jacks = Stop Ret Stop recordingFlexible Numbering Flexible CO Wltton AssignmentSelectiw of Value 1181 1191Keep Ret 6101Programming Tables Live Call ,%reening Button Assignment Live Call kreening Cancel Button AssignmentIndicator Light Turns on Display ButtonTwo-Way Record Button Assignment ConditionsTwo-Way Transfer Button Assignment Live Gail S&&g Password Control Enter the extension number or 3~keyStation Programming To set LCS on To monitor Pizq To cancel monitoring To intercept callTo stop the tone Enter the password To set LCS on Press LCS button To cancel LCSWhen using the handset in the Private Mode IPressSetting the password Cancelling the passwordHaving a conversation with the party Hands-free modeSem’ng Live Call $reening Stopping monitoringMonitoring the recording message Private modeStopping the alert tone Lift the hand+ or press the SP-PHONE/MONITOR button,While having a conversation with another party MonitoringProgram References Stopping recording Recording into yourRecording into another mailbox

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