Trouble-Shooting

Evolution eKeys Keyboard User Manual

Caution : Electro Static Discharge, Electrical Fast Transient and Conducted RF interference may cause the unit to malfunction. In such case unplug the unit and plug in again to restore normal operation.

Pour toutes les mises à jour de documents et manuels français, veuillez visiter la page web www.evolution.co.uk/manuals

Aktuelle deutsche Bedienungsanleitungen finden Sie unter: www.evolution.co.uk/ manuals

Para accedera manuales y documentación actualizada, por favor visite: www.evolution.co.uk/manuals

Per ottenere tutte le documentazioni italiane aggiornate, visitate

www.evolution.co.uk/manuals

Evolution eKeys Keyboard User Manual

My Evolution hardware suddenly stopped working after having been working fine since installation.

Switch off the unit and leave for 10 seconds. Then restart your computer and try again. If the problem persists you may have to re-install the drivers for the unit.

My drivers are listed in the Device Manager and are said to be working OK, but the keyboard is not recognised in any software.

Win2000 and XP have a limitation to how many MIDI device drivers you can have installed at any one time. There is no indication that you are using the maximum number of drivers - the drivers will install as if there is not a problem.

To fix this problem: Go to http://www.evolution.co.uk/support/faq/index.html and locate the above question. You will find a link to an exe file that will solve this problem for you.

I have plugged in a sustain pedal to my Evolution keyboard, but it works the wrong way round.

The polarity of the sustain pedal is calculated by the keyboard when it is powered up. On power up, the sustain pedal is assumed to be in the OFF position. So, if you want the sustain pedal to be off when it is unpressed, make sure the pedal is unpressed when you power up.

When I press a key, there is a delay before I hear any sound.

This delay is known as latency.

Latency with MIDI signals is usually due to the soft-synth you are using. MIDI data is simply control data. The MIDI is read by the soft-synth. The soft-synth then completes a large num- ber of complex calculations, in order to produce the sound you hear. All this takes time.

We recommend getting a proper soundcard. You can get a decent one these days for under £30. If you already have an adequate sound card, try re-installing the latest drivers for the sound card, or try reducing the buffer sizes of the audio drivers. You can do this in the Sound Studio II and Sound Studio Pro II programs by going to 'Audio' – 'Audio system settings' where you can reduce the buffer sizes of the MME or ASIO drives.

I can’t get any sound from my Evolution Software.

In your software go to OptionsDevices. Here you will see a list of MIDI Inputs and MIDI outputs.

If you have MIDI inputs available, if no driver names appear in the Output column, you need to re-install your soundcard or update the soundcard drivers.

The output column allows you to choose which output driver you want for generating the MIDI sounds. Most soundcards will have an option such as "FM synth" or "SBLive Synth". Click on these driver names to use the sounds of your soundcard for playback of MIDI data. If you just have a sound chip, the software synth to select may be similar to "Microsoft SW synth". Click on the driver name of your choice.

Rule of Thumb: Go back in to Devices and select the next MIDI output. Click to de-select the previous MIDI output and click 'OK'. Try the keyboard again. Repeat this process for each MIDI output in turn until you can hear sound.