Limited Warranty
DESA warrants this gas appliance to be free from the defects in material or workmanship at the time of manufacture.
REMEDY AND EXCLUSIONS
The coverage of this warranty is limited to all components of the gas appliance manufactured by DESA, with the exception of glass and refractory. The glass is warranted for 90 days. There will be no cost for replacement of glass within 90 days of installation, provided that breakage is due to heat from the appliance. We do not warranty breakage occurring during installation or transportation.
If the decorative gas appliance covered by this warranty is found to be defective within one year from the date of installation, DESA will, at its option, replace or repair defective components of the decorative gas appliance manufactured by DESA at no charge or will pay for reasonable costs incurred in replacing or repairing such components. These charges should be pre-approved by DESA before any work is done. During the second year of the warranty, DESA shall supply replacement parts, if readily available, at the current minimum wholesale price. DESA will not be responsible for any other expense.
REFRACTORY WARRANTY
FIRST YEAR: DESA warrants the refractory (except the hairline cracks less than 1/16” in width) one year from the date of manufacture to be free from defect in material and workmanship. If the original owner of a DESA fireplace believes that any of the refractory parts have failed during the above one year period, the current owner should notify the nearest (DESA) distributor or dealer. DESA will pay for the refractory replacement and reasonable labor charges. DESA will be responsible for the freight charges.
SECOND YEAR: DESA will supply the refractory replacement parts at the current list price that is in effect at time of the replacement. DESA will assume no responsibility for any labor and freight charges incurred.
This warranty covers only parts and labor as provided above. In no case shall DESA be responsible for materials, components or construction which are not manufactured or supplied by DESA. DESA will not be responsible for any labor charges to remove such materials, components or construction. All replacement parts will be shipped. F.O.B., Santa Ana, to purchasers’ address or the nearest DESA distributor.
QUALIFICATIONS TO THE WARRANTY
The decorative gas appliance warranty outlined above is further subject to the following qualifications:
1. The gas appliance must be installed as per the DESA installation instructions and local building codes. The use of components manufactured by others with this DESA gas appliance (except for the Type B venting system as outlined in the installation instructions, if applicable) could create serious safety hazards may result in denial of certification by recognized national safety agencies and could be in violation of local building codes. This warranty does not cover any damages occurring from the use of my components not manufactured or supplied by DESA.
2. The DESA appliance must be subjected to normal use. The decorative gas appliances are designed to burn either natural or propane/LP gas only. Burning conventional fireplace fuels such as wood, coal or any other solid fuel will cause damage to the decorative gas appliance, will produce excessive temperatures and will result in a fire hazard.
LIMITATION OF LIABILITY
It is expressly understood that DESA’s sole obligation and purchaser’s exclusive remedy under this warranty, expressed or implied, or in contract, tort or otherwise, shall be limited to replacement or repair as specified above. In no event shall DESA be responsible for any incidental or consequential damages caused by defects in its products, whether such dam- age occurs or is discovered before or after replacement or repair and whether or not such damage is caused by DESA’s negligence. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The duration of any implied warranty with respect to this DESA decorative gas appliance is limited to the duration of the foregoing warranty.
investigation of claims against warranty
DESA reserves the right to investigate any and all claims against this warranty and to decide upon method of settle- ment. DESA is not responsible for work done without written consent. DESA shall in no event be responsible for any warranty work done without first obtaining DESA’s written consent.
How to register a claim
A (DESA) dealer or distributor should be contacted directly by the owner for any service, including service under these warranties. The repair and replacement of any defective part covered by these warranties is the responsibility of the nearest (DESA) dealer or distributor.
OTHER
This warranty gives you specific rights and you may also have other rights which vary from state to state,. These warranties are given in lieu of any other expressed warranties. DESA does not authorize any person or representative to make representations to the contrary in connection with the sale of a decorative gas appliance.
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