Viking F21032 Troubleshooting, Service Information, Viking Range Corporation Preferred Service

Troubleshooting

Problem	Possible Cause and/or Remedy
Range will not function.	Range is not connected to electrical power: Have electrician
	check power circuit breaker, wiring, and fuses.
Broil does not work.	Temperature control knob is rotated too far past
	broil position.
Oven light will not work.	Light bulb is burned out.
	Range is not connected to power.
Igniters will not work.	Circuit is tripped.
	Fuse is blown.
	Range is not connected to power.
Igniters sparking but no flame ignition.	Gas supply valve is in “OFF” position.
	Gas supply is interrupted.
Igniters sparking continuously after	Power supply is not grounded.
flame ignition.
	Power supply polarity is reversed.
	Igniters are wet or dirty.
Burner ignites but flame is large, distorted,	Burner ports are clogged.
or yellow.
	Unit is being operated on wrong type of gas.
	Air shutters not properly adjusted.
Strong odor and/or smoke is noticed first	This is normal burn off of insulation and protective oils in
few times oven is used.	oven. This will go away after using oven a few times.
Oven indicator light on; oven will not heat.	Oven is operating properly. Unit will resume heating
	function once it has cooled.

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Service Information

If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.

Have the following information readily available:

•Model number

•Serial number

•Date purchased

•Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to:

VIKING RANGE CORPORATION

PREFERRED SERVICE

1803 Hwy 82W

Greenwood, Mississippi 38930 USA

Range – The serial number and model number for your appliance can be found by opening the door and looking under the control panel.

Record the following information indicated below. You will need it if service is ever required.

Model no. _____________________ Serial no. ___________________________

Date of purchase _________________ Date installed _____________________

Dealer’s name _____________________________________________________

Address __________________________________________________________

_________________________________________________________________

_

If service requires installation of parts, use only authorized parts to insure protection under the warranty.

KEEP THIS MANUAL FOR FUTURE REFERENCE.

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