Troubleshooting

Emergencies	Possible Cause	Prevention/Solution

Gas leaking from	•Damaged hose.	•Turn off gas at LP cylinder or at source on natural gas systems. If
cracked/cut/burned		anything but burned, replace valve/hose/regulator. If burned,
hose.		discontinue use of product until a plumber has investigated cause
		and corrections are made.
Gas leaking from LP	•Mechanical failure due to rusting or	•Replace LP cylinder.
cylinder.	mishandling.
Gas leaking from LP	• Failure of cylinder valve from	• Turn off LP cylinder valve. Return LP cylinder to gas supplier.
cylinder valve.	mishandling or mechanical failure.
Gas leaking between	•Improper installation, connection not	•Turn off LP cylinder valve. Remove regulator from cylinder and
LP cylinder and	tight, failure of rubber seal.	visually inspect rubber seal for damage. See LP Cylinder Leak Test
regulator connection.		and Connecting Regulator to the LP Cylinder.
Fire coming through	• Fire in burner tube section of burner due	•Turn off control knobs and LP cylinder valve. Leave lid open to
control panel.	to blockage.	allow flames to die down. After fire is out and grill is cold, remove
		burner and inspect for spider nests or rust. See Natural Hazard
		and Cleaning the Burner Assembly pages.
Grease fire or	• Too much grease buildup in burner area.	• Turn off control knobs and LP cylinder valve. Leave lid open to
continuous excessive		allow flames to die down. After cooling, clean food particles and
flames above cooking		excess grease from inside firebox area, grease tray, and other
surface.		surfaces.

Troubleshooting

Problem

Burner(s) will not light using ignitor.

(See Electronic Ignition Troubleshooting also)

Continued on next page.

Possible Cause

GAS ISSUES:

•Trying to light wrong burner.

•Burner not engaged with control valve.

•Obstruction in burner.

•No gas flow.

•Vapor lock at coupling nut to LP cylinder.

•Coupling nut and LP cylinder valve not fully connected.

ELECTRICAL ISSUES:

•Electrode cracked or broken; “sparks at crack.”

•Electrode tip not in proper position.

•Wire and/or electrode covered with cooking residue.

•Wires are loose or disconnected.

•Wires are shorting (sparking) between ignitor and electrode.

Prevention/Solution

•See instructions on control panel and in Use and Care section.

•Make sure valves are positioned inside of burner tubes.

•Ensure burner tubes are not obstructed with spider webs or other matter. See cleaning section of Use and Care.

•Make sure LP cylinder is not empty. If LP cylinder is not empty, refer to “Sudden drop in gas flow.”

•Turn off knobs and disconnect coupling nut from LP cylinder. Reconnect and retry.

•Turn the coupling nut approximately one-half to three-quarters additional turn until solid stop. Tighten by hand only - do not use tools.

•Replace electrode(s).

Main Burners:

•Tip of electrode should be pointing toward gas port opening on burner. The distance should be 1/8” to 1/4”. Adjust if necessary.

Sideburner:

•Tip of electrode should be pointing toward gas port opening on burner. the distance should be 1/8” to 3/16”. Adjust if necessary.

•Clean wire and/or electrode with rubbing alcohol and clean swab.

•Reconnect wires or replace electrode/wire assembly.

•Replace ignitor wire/electrode assembly.

•Dead battery.

•Replace with a new AA-size alkaline battery.

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