Procom AL500HYLA Replacement Parts Parts Under Warranty, Parts not Under Warranty

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SERVICE INDICATIONS:

A hazardous condition may result if a heater has been modified or is not functioning properly. When the heater is working properly:

1.The flame is contained within the heater.

2.The flame is essentially yellow.

3.There is no strong disagreeable odor, eye burning or other physical discomfort.

4.No smoke or soot exists internal or external to the heater.

5.No unplanned or unexplained shut down of the heater occur.

REPLACEMENT

REPLACEMENT PARTS:

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY:

Contact authorized dealers of this product. If they can't supply original replacement part(s) call PRO-COM's Technical Service Department at 1-877-886-5989 for referral information.

When calling PRO-COM or your dealer, have ready

Your name Your address

Model and serial numbers of your heater How heater was malfunctioning

Type of gas used (propane/LP or natural gas)

Usually, we will ask you to return the defective part to the factory.

PARTS NOT UNDER WARRANTY:

Contact authorized dealers of this product or Parts Central if they can't supply original replacement part(s) Call PRO-COM's Parts Department at 1-877-886-5989 for referral information.

When calling PRO-COM, have ready

Model number of your heater

The replacement part number

ACCESSORIES

Purchase these heater accessories from your local dealer or Parts Central. If they cannot supply these accessories call PRO-COM’s Sales Department at 1-877-886-5989 for referral information. You can also write to the address listed on the back page of this manual.

SPECIFICATIONS

Btu

 

50000

Gas Type

 

LP Gas Only

Ignition

 

Piezo

Inlet Gas Pressure* (In. of water)

Maximum

 

13”

Minimum

 

11”

Dimensions, Inches (HxWxD)

Stove

42 9/16”x26”x26”

Carton

30 5/16”x27 3/4”x27 3/4”

Weight, Lbs

 

 

Stove

 

141

Shipping Weight

163

* For purpose of shipment adjustment.

TROUBLESHOOTING

OBSERVED PROBLEM

Burner does not light.

When ignitor buttons pressed in, there is no spark at safety Pilot.

Burner fire does not last.

POSSIBLE CAUSE

1.Air in gas lines.

2.Inlet gas pressure is too low.

3.Gas supply turned off.

4.Air passageway on heater blocked.

5.Burner orifice clogged.

6.Control knob not in ING/ON position.

7.Control knob not fully pressed in while in ING/ON position.

1.Ignitor electrode positioned wrong.

2.Ignitor electrode broken.

3.Broken ignitor cable.

4.Ignitor electrode not connected to ignitor cable.

1.Damaged thermocouple.

2.Thermocouple electrode corrosion.

3.Damaged control valve.

4.Control knob not pressed long enough.

5.Thermocouple connection loose at control valve.

6.Pilot flame not touching thermocouple.

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REMEDY

1.Continue holding down control knob. Repeat igniting operation until air is removed.

2.Check gas pressure.

3.Fully open gas supply.

4.Check air passageway.

5.Clean burner.

6.Turn control knob to ING/ON position.

7.Press down control knob.

1.Reposition ignitor.

2.Replace ignitor.

3.Replace ignitor cable.

4.Connect electrode to ignitor cable.

1.Replace thermocouple.

2.Clean thermocouple electrode.

3.Replace control valve.

4.After ODS/pilot lights, keep control knob pressed in for 30 seconds.

5.Hand tighten connection or replace thermocouple.

6.Contact qualified service man.

AL058-01

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Contents Outdoor GAS Fireplace Unpacking Safety InformationProduct Identification Local Codes Product Features InstallationInstallation Instructions Connecting to GAS Supply InstallationMaintenance and Storage Operating HeaterCleaning and Maintenance General InformationParts not Under Warranty ReplacementReplacement Parts Parts Under Warranty Parts List HP500MA KEY Part Description QTY NumberIllustrated Parts Breakdown AL500HYLAParts List HP500MA AL058-01 Logs List AL500HYLA PRO-COM Toll-Free number