Napoleon Grills U405 manual Ordering Replacement Parts / Returns

Problem	Possible Causes	Solution
Excessive flare-ups/uneven	Sear plates installed incorrectly.	Ensuresearplatesareinstalledcorrectly. Thearchswithoutslotsshould
heat.		be located directly above the leftand right burners. Whenthe sear plates
		areinstalledcorrectly,sixoftheeightslotsshouldbeinvalleys.
	Improper pre-heating.	Pre-heat grill with main burners on high for 10 to 15 minutes.
	Excessive grease and ash build	Clean sear plates and drip pan regularly. Do not line base with
	up on sear plates and in drip pan.	aluminum foil. Refer to cleaning instructions.
Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly according
smell of gas.	adjustment.	to combustion air adjustment instructions.
Flames lift away from burner,	Improper air shutter adjustment.	Close air shutter slightly according to combustion air adjustment
accompanied by the smell of gas,		instructions.
and possibly difficulties in lighting.
Burner will not light with the	Dead battery / or installed incorrectly.	Replace with heavy duty 'AAA' battery. Install with positive
igniter, but will light with a		terminal up.
match.	Loose electrode wire.	Check that electrode wire is firmly pushed onto the terminal on
		the back of the igniter.
	Wrong replacement igniter.	One spark systems must use a one spark igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight, and the gap between the
		electrode end and the collector box is between 3-5mm (1/8 - 3/
		16"). The gap can be adjusted by bending the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem
Humming regulator.	Normal occurance on hot days.	This is not a defect. It is caused by internal vibrations in the regulator,
		and does not affect the performance or safety of the gas grill.
Burners will not crosslight	Plugged ports along back of burner.	Clean burner ports. See burner maintenance instructions.
each other.
"Paint" appears to be peeling	Grease build up on inside sur-	This is not a defect. The peeling is caused by hardened
inside lid or hood.	faces.	grease, which dries into paint-like shards, that will flake off.
		Regular cleaning will prevent this. See cleaning instructions.

ORDERING REPLACEMENT PARTS / RETURNS

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-705-725-4258 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.SPC number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts	9
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).